Sorry if I am vague here, but helping a friend out with his older Gateway laptop. It is a MX3231 that had Windows Home Edition on it from the factory. I own XP Professional 32 bit that I do not use. It is legit, I bought it. I wiped his hard drive and put this on the laptop. Everything installed fine, however, I can't for the life of me install drivers for the three following items;
Ethernet Controller
Mass Storage Controller
PCI Simple Communications Controller
These three items are in device manager with yellow question marks listed under 'Other Devices'.
I've gone to Gateway's site and downloaded drivers for the internal network card. The wizard does not recognize the drivers. If I run the setup.exe for the downloaded LAN drivers it installs a network card but the items listed under Other Devices does not change. I spoke with my friend and he said he could never get the network card working so he used the wireless connection. That works, but was just wondering if there is a way to test for hardware failure or if I am missing something for installing drivers. I focus more on networking so not an expert by any means on the software side of things. The network card that showed installed could not grab an IP, but I was able to ping 127.0.0.1. I think the software was installed correctly, but why these items are still in error status in device manager is beyond me. Hardware issue?
Ethernet Controller
Mass Storage Controller
PCI Simple Communications Controller
These three items are in device manager with yellow question marks listed under 'Other Devices'.
I've gone to Gateway's site and downloaded drivers for the internal network card. The wizard does not recognize the drivers. If I run the setup.exe for the downloaded LAN drivers it installs a network card but the items listed under Other Devices does not change. I spoke with my friend and he said he could never get the network card working so he used the wireless connection. That works, but was just wondering if there is a way to test for hardware failure or if I am missing something for installing drivers. I focus more on networking so not an expert by any means on the software side of things. The network card that showed installed could not grab an IP, but I was able to ping 127.0.0.1. I think the software was installed correctly, but why these items are still in error status in device manager is beyond me. Hardware issue?