Crashing on Hibernate or Sleep

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kroma

Honorable
May 1, 2013
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10,510
Hi all,

My Windows 7 PC has been running fantastically since last July. However, a couple of months back I noticed that, after hibernating the PC the night before, I started getting 'windows did not shut down correctly' (or words to that effect) warnings when turning on the next day (followed by a fresh boot into windows rather than into the previously hibernated state).

This has now started to occur more frequently - so much so that hibernating (or sleep) are useless.

Having witnessed it now, the screen blanks (as if it really is going to hibernate) but that is all - the PC appears to remain running in all other respects. After a long time, it then shuts down.

I've tried it out today. The event log shows: The computer has rebooted from a bugcheck. The bugcheck was: 0x0000009f (0x0000000000000003, 0xfffffa800671ada0, 0xfffff80000b9c3d8, 0xfffffa800de62010). A dump was saved in: C:\Windows\MEMORY.DMP. Report Id: 060713-26395-01.

I'm sure it has mentioned blue screens for previous hibernation attempts.

I have updated graphics/audio and network drivers. I've also checked the power settings and disabled/re-enabled sleep and hibernation.

Can anyone help as I tend to use hibernate/sleep regularly and can't trust it at all now.

Thanks,

Kroma
 
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K

kroma

Honorable
May 1, 2013
7
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10,510

No - my system is as follows:

Case COOLERMASTER CM690 MKII ADVANCED CASE
Processor (CPU) Intel® Core™i7 Quad Core Processor i7-3770 (3.4GHz) 8MB Cache
Motherboard ASUS® P8Z77-V LX: USB 3.0, SATA 6GBs, ATI®CrossFireX
Memory (RAM) 8GB SAMSUNG DUAL-DDR3 1333MHz (2 X 4GB)
Graphics Card 1GB NVIDIA GEFORCE GT 630 - DVI,HDMI,VGA - 3D Vision Ready
Memory - 1st Hard Disk 1TB WD CAVIAR BLACK WD1002FAEX, SATA 6 Gb/s, 64MB CACHE
(7200rpm)
2nd Hard Disk 500GB 3.5" SATA-III 6GB/s HDD 7200RPM 16MB CACHE
1st DVD/BLU-RAY Drive 24x DUAL LAYER DVD WRITER ±R/±RW/RAM
2nd DVD/BLU-RAY Drive 24x DUAL LAYER DVD WRITER ±R/±RW/RAM
Memory Card Reader INTERNAL 52 IN 1 CARD READER (XD, MS, CF, SD, etc) + 1 x USB 2.0
PORT
Power Supply 450W Quiet 80 PLUS Dual Rail PSU + 120mm Case Fan
Processor Cooling SUPER QUIET 22dBA TRIPLE COPPER HEATPIPE INTEL CPU
COOLER
Sound Card ONBOARD 6 CHANNEL (5.1) HIGH DEF AUDIO
Network Facilities 10/100/1000 GIGABIT LAN PORT
USB Options 6 x USB 2.0 PORTS @ BACK PANEL (MIN 2 FRONT PORTS) AS
STANDARD
Operating System Genuine Windows 7 Home Premium 64 Bit w/SP1
Keyboard & Mouse LOGITECH® K200 USB MEDIA KEYBOARD
 
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K

kroma

Honorable
May 1, 2013
7
0
10,510

Having experimented with different combinations of Hibernate, Hybrid Sleep and Sleep over the past few days, it appears that Hibernate and Hybrid Sleep are vulnerable to crashing whereas I haven't managed to crash the PC going into plain old NON-hybrid sleep.
 
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13thmonkey

13thmonkey

Titan
Jan 10, 2006
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350
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that puts it down to a HDD problem, it sounds to me like it is not waking quickly enough and therefore the machine is crashing. I'd look to the bios settings for your hdd's there may be something that can help. use speedfan to get a smart report on both hdd's something might show as an error that is building.
 
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K

kroma

Honorable
May 1, 2013
7
0
10,510

Thanks for the replies. An update:

Having disabled hybrid sleep and observing the C successfully entering non-hybrid sleep I was dismayed to see it hang a couple of days ago upon entering non-hybrid sleep so that rules out the HDD.
I had a piece of software in my mind as the culprit which I have now uninstalled. Unfortunately I was wrong because last night I tried to put the PC into hibernate. As usual, the screen blanked, but the PC didn't turn off. This time I watched...

Eventually (after about 5 minutes) it blue screened with a 'Driver Power State Failure'. Grr!

When I booted it up again today I got a dialogue box mentioning an error and mentioning some error files which were generated (I don't always get this but this is possibly because I witness the error before the BSOD and end up holding down the power button).

So... back to square one.

Any thoughts?

Kroma
 
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K

kroma

Honorable
May 1, 2013
7
0
10,510
Thank you for your help.

I have solved the problem after trying several things:

Firstly I checked my old event logs to find the first time that the error occurred. It was apparently back in March 2013. I checked which software had been installed or upgraded just before this and uninstalled. The problem remained.

Then, as I was aware that the problem only occurred after the computer was left idle for some time, I played around with the 'screen turning off', 'screensaver' and similar settings. The problem remained.

I then (coincidentally) installed a new piece of software which added something to task scheduler. I then looked in task scheduler but was greeted with the following problem: http://answers.microsoft.com/en-us/windows/forum/windows_7-performance/error-messege-the-selected-task-0-no-longer-exists/01e60fa1-8004-40b4-9cf0-247fb80edb56

I repaired the problem by removing the offending task (there was only one offending task - a scheduled defrag event) and re-enabling it.

Now, my hibernate/sleep/hybrid sleep works perfectly.

After all of that it was a very simple solution - but a difficult problem to diagnose.

Thanks again for your help.

Kroma
 
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