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Windows 8 not booting

Last response: in Windows 8
June 10, 2013 2:40:08 AM

Hi guys

I recently bought a Dell Inspiron 15, with Windows 8, and it was working fine, before the Blue Screen of Death came up :o 

The error message was "DRIVER_IRQL_NOT_LESS_OR_EQUAL(Smb_driver_Intel.sys)"

The computer then proceeded to restart, but whenever it did, the Blue Screen would appear again, this time saying "CRITICAL_PROCESS_DIED".

I can't seem to start it in safe mode without the computer working first, does anyone have any ideas?!

Thanks in advance


More about : windows booting

Best solution

a b * Windows 8
June 19, 2013 10:02:44 AM


Follow the link given below that would help you to resolve DRIVER_IRQL_NOT_LESS_OR_
EQUAL error.

To resolve CRITICAL_PROCESS_DIED error, follow the steps given below.
• Restart your computer in safe mode. (To update the device drivers via Internet, choose Safe Mode with Networking)
• Click link that will assist you to start windows 8 computer in Safe mode.
• After entering into the safe mode, log on with the administrator account.
• Click Desktop tile.
• On the desktop screen, type Windows + R keys simultaneously to initiate the Run command box.
• In the Run command box, type compmgmt.msc.
• Click Device Manager.
• On the right pane, search for the driver causing the issues.
• Once done, reinstall the drivers properly or try updating your drivers. If you have installed any program before this error occurred, uninstall the program.
• If still the problem persists, it’s time to refresh your PC or reset your PC.
• Follow the steps given below to accomplish the task. Make sure that you are in the safe mode.
• log on with the administrator account.
• Click Desktop tile.
• Hover mouse to the bottom right corner of the desktop.
• Click Settings.
• From the bottom of the pane, click Change PC settings.
• Scroll down to General.
• Form the right pane, click Refresh Your PC Without Affecting Your Files or Remove Everything and Reinstall Windows.
• Insert Windows 8 installation DVD and follow onscreen instructions thereafter.

Hope this helps