Windows 8 not booting

Hi guys

I recently bought a Dell Inspiron 15, with Windows 8, and it was working fine, before the Blue Screen of Death came up :o

The error message was "DRIVER_IRQL_NOT_LESS_OR_EQUAL(Smb_driver_Intel.sys)"

The computer then proceeded to restart, but whenever it did, the Blue Screen would appear again, this time saying "CRITICAL_PROCESS_DIED".

I can't seem to start it in safe mode without the computer working first, does anyone have any ideas?!

Thanks in advance

1 answer Last reply Best Answer
More about windows booting
  1. Best answer

    Follow the link given below that would help you to resolve DRIVER_IRQL_NOT_LESS_OR_
    EQUAL error.

    To resolve CRITICAL_PROCESS_DIED error, follow the steps given below.
    • Restart your computer in safe mode. (To update the device drivers via Internet, choose Safe Mode with Networking)
    • Click link that will assist you to start windows 8 computer in Safe mode.
    • After entering into the safe mode, log on with the administrator account.
    • Click Desktop tile.
    • On the desktop screen, type Windows + R keys simultaneously to initiate the Run command box.
    • In the Run command box, type compmgmt.msc.
    • Click Device Manager.
    • On the right pane, search for the driver causing the issues.
    • Once done, reinstall the drivers properly or try updating your drivers. If you have installed any program before this error occurred, uninstall the program.
    • If still the problem persists, it’s time to refresh your PC or reset your PC.
    • Follow the steps given below to accomplish the task. Make sure that you are in the safe mode.
    • log on with the administrator account.
    • Click Desktop tile.
    • Hover mouse to the bottom right corner of the desktop.
    • Click Settings.
    • From the bottom of the pane, click Change PC settings.
    • Scroll down to General.
    • Form the right pane, click Refresh Your PC Without Affecting Your Files or Remove Everything and Reinstall Windows.
    • Insert Windows 8 installation DVD and follow onscreen instructions thereafter.

    Hope this helps
Ask a new question

Read More

Dell Inspiron Windows 8 Blue Screen Computers