Laptop keeps BSOD when I play games.

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LukeAkers

LukeAkers

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Jun 11, 2013
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Hey,

I've recently been having trouble playing games on my laptop (Battlefield, GTA IV, e.t.c), as it keeps blue screening. It's seemingly random, it just freezes and crashes without warning. It has only started doing it recently and before I was fine.

I believe that it is something wrong with the GPU as that's what is mentioned on the blue screen. I don't really have time to see anything else, as it restarts quite quickly. I'm fairly sure it isn't an overheating problem as it is still fairly cool immediately after the crash.

I have updated all of my drivers and that hasn't fixed the problem, but I'm not really sure what steps to take now.


Intel i7-2670QM 2.2GHz
GeForce GT 540M
Windows 7 Home Premium (64-bit)

Hopefully you guys can help. Thanks.
 
Solution
mjmacka
Okay, a few things:
VIDEO_TDR_FAILURE (116)
Attempt to reset the display driver and recover from timeout failed.

This along with some other research on the failing module (nvlddmkm) a driver related issue to me.
Check for Intel related drivers here: http://www.intel.com/p/en_US/support/detect?iid=dc_iduu

Also update your motherbaord's BIOS.

As for the video card, I would download the most recent driver for it. Then use something like Revo uninstaller (free version) to completely remove the video card drivers. Once they are removed, reinstall them.

Me know if this helps.
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mjmacka

mjmacka

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May 22, 2012
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It's a laptop, most people aren't comfortable doing this kind of work in laptops. Also, most laptop CPU's aren't easy to access.
 
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LukeAkers

LukeAkers

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Jun 11, 2013
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Is this what you need?

Crash Dump Analysis provided by OSR Open Systems Resources, Inc. (http://www.osr.com)
Online Crash Dump Analysis Service
See http://www.osronline.com for more information
Windows 7 Kernel Version 7601 (Service Pack 1) MP (8 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS Personal
Built by: 7601.18113.amd64fre.win7sp1_gdr.130318-1533
Machine Name:
Kernel base = 0xfffff800`0344c000 PsLoadedModuleList = 0xfffff800`0368f670
Debug session time: Sun May 19 13:29:26.959 2013 (UTC - 4:00)
System Uptime: 0 days 18:01:00.741
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************

VIDEO_TDR_FAILURE (116)
Attempt to reset the display driver and recover from timeout failed.
Arguments:
Arg1: fffffa80079000f0, Optional pointer to internal TDR recovery context (TDR_RECOVERY_CONTEXT).
Arg2: fffff880061e96ac, The pointer into responsible device driver module (e.g. owner tag).
Arg3: ffffffffc000009a, Optional error code (NTSTATUS) of the last failed operation.
Arg4: 0000000000000004, Optional internal context dependent data.

Debugging Details:
------------------

TRIAGER: Could not open triage file : e:\dump_analysis\program\triage\modclass.ini, error 2

FAULTING_IP:
nvlddmkm+9336ac
fffff880`061e96ac 4055 push rbp

DEFAULT_BUCKET_ID: GRAPHICS_DRIVER_TDR_FAULT

CUSTOMER_CRASH_COUNT: 1

BUGCHECK_STR: 0x116

PROCESS_NAME: System

CURRENT_IRQL: 0

STACK_TEXT:
fffff880`0533ba48 fffff880`05149054 : 00000000`00000116 fffffa80`079000f0 fffff880`061e96ac ffffffff`c000009a : nt!KeBugCheckEx
fffff880`0533ba50 fffff880`0511c867 : fffff880`061e96ac fffffa80`0c293000 00000000`00000000 ffffffff`c000009a : dxgkrnl!TdrBugcheckOnTimeout+0xec
fffff880`0533ba90 fffff880`05148e63 : 00000000`ffffd84d fffff800`00b96080 fffffa80`079000f0 fffff880`05037f3c : dxgkrnl!DXGADAPTER::Reset+0x2a3
fffff880`0533bb40 fffff880`0503803d : fffffa80`0d01dc00 00000000`00000080 00000000`00000000 fffffa80`0c2a7410 : dxgkrnl!TdrResetFromTimeout+0x23
fffff880`0533bbc0 fffff800`0375fede : 00000000`03e88357 fffffa80`0c2dcb50 fffffa80`06ca3990 fffffa80`0c2dcb50 : dxgmms1!VidSchiWorkerThread+0x101
fffff880`0533bc00 fffff800`034b2906 : fffff800`0363ce80 fffffa80`0c2dcb50 fffff800`0364acc0 00000000`00000001 : nt!PspSystemThreadStartup+0x5a
fffff880`0533bc40 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiStartSystemThread+0x16


STACK_COMMAND: .bugcheck ; kb

FOLLOWUP_IP:
nvlddmkm+9336ac
fffff880`061e96ac 4055 push rbp

SYMBOL_NAME: nvlddmkm+9336ac

FOLLOWUP_NAME: MachineOwner

MODULE_NAME: nvlddmkm

IMAGE_NAME: nvlddmkm.sys

DEBUG_FLR_IMAGE_TIMESTAMP: 51427b3c

FAILURE_BUCKET_ID: X64_0x116_IMAGE_nvlddmkm.sys

BUCKET_ID: X64_0x116_IMAGE_nvlddmkm.sys

Followup: MachineOwner
---------
 
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mjmacka

mjmacka

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May 22, 2012
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Okay, a few things:
VIDEO_TDR_FAILURE (116)
Attempt to reset the display driver and recover from timeout failed.

This along with some other research on the failing module (nvlddmkm) a driver related issue to me.
Check for Intel related drivers here: http://www.intel.com/p/en_US/support/detect?iid=dc_iduu

Also update your motherbaord's BIOS.

As for the video card, I would download the most recent driver for it. Then use something like Revo uninstaller (free version) to completely remove the video card drivers. Once they are removed, reinstall them.

Me know if this helps.
 
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Solution
LukeAkers

LukeAkers

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Jun 11, 2013
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I have used your link to check for drivers, but it came up with none that needed to be updated. I am installing Revo Uninstaller now, however I am fairly sure I have the latest graphics driver installed.
I'm not really sure how to update my Motherboard BIOS, could you tell me how I'd go about doing it?

Also, what do I need to uninstall with Revo? Is it just the currently installed driver or are there other things I should remove?
 
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mjmacka

mjmacka

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May 22, 2012
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Revo is good at removing registry keys associated with the driver you installed... that is if you do a more complete removal.

As for how to update the BIOS, you need to go to the manufacturer's web site (lets just say Dell). Then you will search for the computer based on the make/model... Dell Optiplex 760. There will be a "BIOs" section with downloads. There will also be other updates for your computer, such as graphics card drivers, chipset drivers and other things.

If you include the make/model of your computer, I can find a link to the "downloads" page for that computer.
 
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LukeAkers

LukeAkers

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Jun 11, 2013
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It's a Samsung RF-711
 
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mjmacka

mjmacka

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May 22, 2012
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Here is the page: http://www.samsung.com/us/support/owners/product/NP-RF711-S01US

Under the "manuals & downloads" section towards the bottom of the page you can find Drivers, Software, and Firmware (aka BIOS).
This doesn't seem to be a well supported laptop. I don't see any drivers newer than mid 2012.
The BIOS update is available under "firmware."

After performing updates, I would get a can of compressed air and blow into any fans to make sure they are receiving adequate airflow then try your game again.
 
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LukeAkers

LukeAkers

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Jun 11, 2013
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Ok, thanks for the help. I'll let you know if it works.
 
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