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Question regarding ASUS RMA

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  • Computers
Last response: in Computer Brands
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June 11, 2013 4:01:30 PM

I just completed an RMA over the phone with ASUS. I forgot to ask if I need to send in my broken MB before they will send me the new one. Will they send it and I return mine once I have replacement or will they send replacement on receiving the busted unit?

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June 12, 2013 4:23:25 PM

You have to send yours first in most situations. If the RMA is a cross-ship RMA than you can wait for the new one to come. Usually with the cross-ships, they will have you fill out a credit card form for holding purposes; so if you never filled one out, more likely than not, it is a regular RMA.

If you're in the US and you want to confirm, message me your RMA number and I can check for you.
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June 12, 2013 5:11:28 PM

Asus_USA said:
You have to send yours first in most situations. If the RMA is a cross-ship RMA than you can wait for the new one to come. Usually with the cross-ships, they will have you fill out a credit card form for holding purposes; so if you never filled one out, more likely than not, it is a regular RMA.

If you're in the US and you want to confirm, message me your RMA number and I can check for you.


I got it all figured out, called the same number I set the rma up on. Thanks!
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