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Monitor display problems with new graphics card install

Last response: in Graphics & Displays
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June 12, 2013 6:04:34 AM

I'm having difficultly getting my comp to run a new graphics card. Let me preface this with that I'm fairly ignorant when it comes to troubleshooting computers. I was tired of being unable to play certain games on my computer, so I asked a friend if I needed a new computer or if a new graphics card would help. He said I should be able to upgrade my graphics card and suggested a Radeon 6670.

I have a Dell XPS 8300 running window 7
processor is an Intel i5-2300
CPU @ 2.8GHz
RAM 4 GB
VC ATI Radeon HD 5450 - sad

I installed a Radeon 6670 2GB DDR3. When I started the computer my monitor would only display a box that said analog then digital in the top left corner. I uninstalled my old video drivers to see if that would help- no luck.

I also noticed that my mouse would not light up when I powered up with the new card installed. Someone said that my power supply might not be able to handle my new card. I've also read something about configuring the BIOS. I have no idea what this means.

Any suggestions or information would be greatly appreciated.
a b U Graphics card
June 12, 2013 6:22:16 AM

It should not be a PSU issue. Those graphics cards have a power saving feature, so unless your running a game they use almost no power at all.

My guess is the card is not seated in the PCI-e connector on the mother board all the way.

I would unplug the power wire.
Pull the new video card out.
look at the pci-e port for any dust bunnies or other issues.
Re install the new video card. Give it a firm but carefull push to click it in. If the little catch on the back of the pci-e port does not close or click in then your not in right.
plug the monitor into the new video card.
power up with the side off.
Does the fan on the new card spin?
Does the computer make any beeps?


Another idea.
Inspect the ram, some times the ram sticks are close to the video card, so when you put in the video card maybe you bumped the catch on one of the ram sticks. Give them a gentle wiggle to make sure they are in.
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a b U Graphics card
June 12, 2013 6:24:15 AM

Oh and I would not worry about the bios. It should automatically detect the new video card.
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June 12, 2013 6:32:48 AM

bucknutty said:
It should not be a PSU issue. Those graphics cards have a power saving feature, so unless your running a game they use almost no power at all.

My guess is the card is not seated in the PCI-e connector on the mother board all the way.

I would unplug the power wire.
Pull the new video card out.
look at the pci-e port for any dust bunnies or other issues.
Re install the new video card. Give it a firm but carefull push to click it in. If the little catch on the back of the pci-e port does not close or click in then your not in right.
plug the monitor into the new video card.
power up with the side off.
Does the fan on the new card spin?
Does the computer make any beeps?


Another idea.
Inspect the ram, some times the ram sticks are close to the video card, so when you put in the video card maybe you bumped the catch on one of the ram sticks. Give them a gentle wiggle to make sure they are in.


Thank you for the response.

I do hear a click when I install the card. When I power up the computer I do hear the fan spinning. I've uninstalled and re-installed it a few times with no luck. I just can't seem to get an image on my monitor or power to my mouse.
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a b U Graphics card
June 12, 2013 7:06:10 AM

Silly question but does that new video card have a 6 pin power connector on the top? The 6670 should not need a power connector, but the manufacturer may have added it. What brand and model is the new card?

Its possible the new card is a defect. Can you test it in another computer?
If you put the old 5450 in does your computer work?
Its possible there is a unexpected incompatibility with the dell and the 6670. Google HD6670 and dell xps8300 wont post.
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June 12, 2013 7:20:52 AM

The new card is a AMD radeon 6670 2gb DDR3. It doesn't have a 6 pin power adapter on it.

I don't have another computer to test if it is defective. The fan does spin when it was installed.

When I put the 5450 in the computer works.

If it isn't a power supply problem I'm thinking there is a compatibility problem with the dell 8300 and the mad radeon 6670.

If that is the case, is my comp hopeless for a graphics card upgrade?
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a b U Graphics card
June 12, 2013 7:34:30 AM

No not hopeless. Chances are that card is a defect or there is a weird incompatibility with that one card. Basically you picked the only card in the world that wont work. Where did you get the card? Can you bring it back and see if they can test it?

Although the chip is an AMD6670 the board partner is the company that actually built the card. It might be made by sapphire or power color or what ever. Is there a make and model?

http://www.newegg.com/Product/Product.aspx?Item=N82E168...
http://www.newegg.com/Product/Product.aspx?Item=N82E168...

For example those 2 links are to 2 HD6670s. They look completely different have different boards, but still the same actual video chip. Maybe there is some mention of this issue on the manufactures forums.

The old card and the new card are very similar. They are based on the same gpu, they are both pcie 2.0x16 connectors and they draw around the same amount of electricity, so I would think it would work. I just googled hd6670 and dell xps8300. I found nothing helpful.

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June 12, 2013 7:49:29 AM

I really appreciate you taking the time to help me out.

This is the card I ordered http://www.newegg.com/Product/Product.aspx?Item=N82E168.... I have no issues with returning the card and getting a different one that will actually work. The 6670 card was suggested by a friend of mine. Do you have any suggestions or know of a place I could find a card compatible with my Dell?
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a b U Graphics card
June 12, 2013 8:28:45 AM

This post on the dell forum has people complaining that their xps8300 just does not see the new 6000 cards. That sound exactly like your issue. One guy suggests avoiding the 6000s.
http://en.community.dell.com/support-forums/desktop/f/3...

Maybe try something like this. Its newer and faster but uses the same amount of electricity. It does cost more though.
http://www.newegg.com/Product/Product.aspx?Item=N82E168...
If the issue is AMD cards maybe try a Nvidia card. This one would be pretty similar to the one you bought, maybe a little faster.
http://www.newegg.com/Product/Product.aspx?Item=N82E168...

I think the only thing to do is to google xps8300 HD6000 cards, see what comes up. Or google XPS8300 and the card you want to get. See if any one else has one.

Or maybe contact dell support. Maybe they have an updated bios to correct issues with hd6000s.
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June 12, 2013 11:40:54 AM

After reading the thread you posted it looks like the 600 Nvidia series isn't compatible with the xps8300 either. I'll give the Radeon HD 7750 a shot. Hopefully I have more luck with that. Again, thank you for all your help it was really appreciated.
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