right click of drive C: in windows Explorer crashes and restarts every time.

deadfish

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Aug 5, 2009
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In windows explorer, on the left panel where all my hard drives are listed, I like to right-click and check properties of the drives from time to time.

Today when I try and right-click on any of my drives, windows explorer... pauses... and then a window pops up saying "Windows Explorer has stopped working... windows Explorer is restarting." and then I am back at my desktop.

Here is the tricky part: On the right panel... on all of my file folders... I am able to right click with no issue. On all files - right click no problem.
Just on the Drives listed on the left panel does this issue occur.

I could just click on "computer" in the listing and all of my drives will appear and their available space. But I need to solve this right-click issue. Thanks in advance!

Other notes:
Malware bytes found some low level issues and cleaned them out. Spybot seek and destroy also killed off some things. I even ran Kaspersky anti-virus and that found nothing. I got rid of that bloatware trial version.
Netstat commands shows no funky IP addresses, so I don't think its a root kit.

I have ShellExView installed... and I cant seem to find the item I need to disable to get it back.

The ShellExView utility displays the details of shell extensions installed on your computer, and allows you to easily disable and enable each shell extension.

Thanks in advance for your help.


 

deadfish

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Aug 5, 2009
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More details:
I did a SFC/Scannow it says all my files are ok.

I created another account on my computer and wanted to see if the problem still occurred, and it did.
This time, while it crashed I was able to capture this information... maybe this helps?

Problem signature:
Problem Event Name: APPCRASH
Application Name: Explorer.EXE
Application Version: 6.1.7601.17567
Application Timestamp: 4d672ee4
Fault Module Name: SHELL32.dll
Fault Module Version: 6.1.7601.18103
Fault Module Timestamp: 512d9f39
Exception Code: c0000005
Exception Offset: 000000000005055a
OS Version: 6.1.7601.2.1.0.256.1
Locale ID: 1033
Additional Information 1: d257
Additional Information 2: d257e70c0bb57693fe4a99b32203ac45
Additional Information 3: e231
Additional Information 4: e231f347bd6090a17f6da6eac1af365a


 

MidnightDistort

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May 11, 2012
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If you got system restore setup i'd see if there is a restore before you had the issue. Also i'd scan for viruses. If you don't have an av scanner get Avast! and Malwarebytes, install them and scan all your drives in safe mode.