Razer Deathadder 2013 help, stoped working completely

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R

RTimokhin

Honorable
Jun 13, 2013
2
0
10,510
Mice is completely new, out of box yesterday, installed Synapse 2.0, updated Bios of mice succesfully, all was working, went to sleep, not turning off the computer in any way, when i got up there was no mice cursor on the monitor and mouse doesnt responded, restarted the computer, the same, mouse not working and even stoped to flashlight completely, i dont know what to do, maybe it is bios corrupted? then how i can flash the bios on mice? it was in razer synapse, now the mice not detect in synapse. please need some help.
 
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R

RTimokhin

Honorable
Jun 13, 2013
2
0
10,510
Tried already in different ports and through the hub, updated motherboard bios, reinstalled windows 8, cleared cmos on the motherboard, tried it on my friends computer, nothing helps, im mad at razer, i think i will not buy their shitty products anymore again. i had also a razer lycosa keyboard before and after a year some buttons wear off and space bar broke in half, didnt even thought it could be razer, shitty products and bullshit company. no more their products.
 
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hang-the-9

hang-the-9

Titan
Mar 25, 2010
60,387
1,081
152,940


Well, it's a new mouse,exchange it or return it. Don't think I have heard many bad things about Razer products. I have a Steelseries WOW mouse and it's great, although a bit light, try that one.
 
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P

pknova

Honorable
Aug 15, 2013
1
0
10,510
Hi,

I have just had the same problem today.

Synapse popped up saying that there was an update ready to be installed so i went ahead and did it, the installer asked for a reboot so i did that.
After restarting the mouse did not work at all when plugged in several ports windows did not even recognize that a device was being connected!

FIX:

1) Find a temp mouse and uninstall razer synapse 2.0 (ensure that you unplug your deathadder before doing this)
2) reboot your computer
3) Go to razer website and re install synapse 2.0 and do any necessary updates ensuring your death adder is still unplugged!
4) reboot your computer
5) once windows has fully loaded back up and synapse has started ensure no more updates are needed then plug your Deathadder back in!

If when you plug your deathadder back in an update pops up unplug the mouse install the driver (restart if prompted) and then plug the deathadder back in.

This worked for me however if you don't use synapse and you are having this problem it is possible that the mouse if faulty.

If you don't use synapse and have this problem,

Go to device manager, expand the mice and other pointing devices menu, right click any mouse related drivers and uninstall them. Restart your computer with the mouse plugged in and windows will re install the driver (windows 7 or later)

I hope this helps anyone with a similar problem.

Thanks
 
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J

Joseph Walsh

Honorable
Jan 27, 2014
2
0
10,510


Thanks for this, I had the same problem, working great now.
 
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Y

yomaswe

Honorable
Feb 13, 2014
1
0
10,510

It still isn't working for me. My mouse isn't recognised by my driver manager, and it doesn't work on any other computer either. Got any solutions?
 
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J

Joseph Walsh

Honorable
Jan 27, 2014
2
0
10,510


Mine worked for about two days then stopped working. I ended up returning it and got the deathadder black edition from 2011 instead, it uses windows drivers so there's been no problems so far, even using synapse software.
 
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