BSOD Completely Baffled

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Cubs

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Jun 13, 2013
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I've been getting a blue screen on my two year old cyberpowerpc running windows 7 64 home premium. It occurred occasionally a couple months back and I could ignore it then. Recently I did a system recovery and it became more prevalent. Another forum suggested it was because SP1 wasn't installed but that did not fix it. Eventually I brought it in to check it out. They couldn't find get the screen to trigger :/ but said it was hanging on boot up (which it was) so it needed to a new hard drive and OS. The Problem happens when I open chrome IMMEDIATELY when it boots up but does occur at other, very random, times. I need to know if I should get a new hard drive, take it somewhere else, or what other options there are. Im getting frustrated because I am on a small budget and don't want to buy a new hard drive if that isn't the problem (obviously).

Please help and thank you.

PS) I believe it started one day when it made two hard shut offs in a row because of a bad power outlet.
 
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JobCreator

JobCreator

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Apr 18, 2013
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Run MemTest86 from disc. Download it, burn it to disc, pop it in, and jam delete during bios screen. Change boot order to cd/dvd priority and hit any key when it prompts you to. Let that run, it'll tell you whether you have errors in your RAM or not. If you don't want to do all that, and are more hands-on like me, you could swap out your sticks of RAM one at a time. Being a CyberPowerPC I assume there's enough ram in there to spare a stick for bootup, so try booting with just one stick at a time. If it boots, exchange the stick with the other - boot up. If both boot up fine separately, try both at once. The reason I happen to suggest these things is that almost every time I've gotten a BSOD it had to do with ram. The swapping method usually helps isolate a bad stick, whereas MemTest86 helps do that without having to get your hands dirty. I'm no expert, so wait for a second opinion, but it's a harmless procedure you can undergo in the meantime. At least you'll know whether or not it's the ram. I'd say it's less likely that it's the hard drive if it's booting and then crashing. If it's the hard drive I would expect it to not boot at all.
 
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Jeremy Allen

Jeremy Allen

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Jun 12, 2013
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2 hard shut off's can be bad for a PC, but mainly for the PSU I believe.. Try testing the RAM, don't know if that would do anything to be honest, but find out the problem first and then try to fix it.
 
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Jeremy Allen

Jeremy Allen

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Jun 12, 2013
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Didn't read this first. Well put.
 
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C

Cubs

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Jun 13, 2013
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I've already tested my system with another stick of RAM, replacing both of the original two. I was wondering if there is software to to run a diagnostic check on the hard drive (Hitachi) to see if there are any physical problems with the drive. I don't know I might be asking for something that doesn't exist.

Thank You
 
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Jeremy Allen

Jeremy Allen

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Jun 12, 2013
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Yes. Defraggler shows all that. It shows the health of the harddrive and more.

http://www.piriform.com/defraggler

Let me know how it goes.

Did the RAM stick change work?
 
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C

Cubs

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Jun 13, 2013
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I used Defraggler, and it said it was about 21% fragmented. I ran the defrag tool and it didn't do too much. The boot up was still bad. In addition, after I ran it and rebooted, chrome will only open once, after which if I try to open it nothing happens. I'm starting to think that a new hard drive is needed. I didn't get the BSOD when I began chrome but I'm not very optimistic.
 
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TenPc

TenPc

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Jul 11, 2012
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CyberPowerPc don't allow for additonal hardware installed by the user, thePSU is only for what they have provided for at the time of sale. If you have added other hardware then you'd need to make allowances for extra power requirement.

What is your PSU?
 
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C

Cubs

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Jun 13, 2013
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Alright, so I've done a couple things. First I ran the defraggler tool and it did not show the hdd health tab (apparently this is happens occasionally when the hard drive doesn't output data in a readable format), so I can't report anything with that tool. If there is another one maybe I would have better luck with that.

Secondly, I ran the BlueScreenView and it showed that all BSOD's were 0x01E. The parameters and drivers were different in most cases. I can upload any file that is needed. I saw a couple ntskrnl come up if that helps at all. When it does Blue screen, there is no file location at the top of the screen, just the stop code at the bottom.

Third, I have a Turbolink ATX - TL 450W PSU. In the past two years I have upgraded the RAM (4GB to 8GB), GPU, and CPU. Most recently I replaced the CPU about 6 months ago (right around new years) and did not receive a bsod until about 3 months ago. Here is my current system information:

· OS - Windows 7 Home Premium
· x64
· Original OS - Windows 7 Home Premium
· OEM
· Age of system (hardware) - about 2 1/2 years

· AMD Phenom II X6 1045t 2.70 GHz
· Radeon HD 6670
· moterboard - m4n68t-m v2
· Power Supply - Turbolink ATX - TL 450W

· System Manufacturer - Cyberpower PC

PS I DID get another BSOD after I defraged. Also, not sure if this helps narrow it down at all but after I got my first blue screen the computer started to act funny where Aero would like reload at the bottom tool bar and when it did certain menus where set back to the standard windows design (not Aero), then it would reset again and go back to Aero. It was all very strange.

I think thats everything, Thank You.
 
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TenPc

TenPc

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Jul 11, 2012
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Everything about this motherboard seems to suggest XP or Vista rather than Windows 7 x64 considering the printer port, the PS2 mouse & keyboard ports, the max 8gb of ram, and there are only 2 slots for the ram.

I don't know what to suggest...

How much free space is on the hdd?
 
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C

Cubs

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Jun 13, 2013
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I had about 355 GB of free space when I first started getting BSODs (hardly uses it). I did a system recover using the disk provided, but still had many files from before the recovery. The BSODs definitely became much more common after I did the recovery.
 
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