Blue Screen Of Death! 25 bluescreens in 3 days!

killerhornet25 · Jun 13, 2013

I have been having a hell of a time over the past week or so. I currently own an Alienware M17x R3. I bought it 2 years ago after hearing some good things about them (I was not as educated about hardware as I am now), so I went ahead and bought it.

Well, my 2 year anniversary is coming around, and it has been a living hell. On a good day, I have 3 Bluescreens, on a bad, 10+. This week has been really bad. I have had 10 today, and I wasn't even on for more than 2 hours!

Here are my specs:
CPU: Intel i7 2630QM
GPU: Nvidia GTX 430M
HDD: 700GB (Not sure what brand. Dell chose this out.)
Model: M17x R3

I have not been able to deduce a certain series of events that causes it to bluescreen, as it happens completely randomly, like if I am browsing facebook *BOOM* bluescreen, playing The Witcher, blue screen. There is no real pattern.

The only other information I can give without opening the Minidump is that whenever it bluescreens, it says something along the lines of POWER_STATE_FAILURE. (It is usually crashes and reboots too fast for me to read it.)

I am not really sure how to open the minidump, so if anyone can tell me, I would gladly supply it. I really need some help, it is getting really bothersome, and I can't even play a good game of Battlefield without it bluescreening.

_Brute_Force_ · Jun 13, 2013

http://www.nirsoft.net/utils/blue_screen_view.html

Does it happen when you are on battery or plugged in or both?! assuming its a power problem, then

Battery only -> battery problem

Plugged in only -> power brick problem

Both -> motherboard power delivery problem (better pray its not this)

let us know what you find

killerhornet25 · Jun 13, 2013

_Brute_Force_ :

I can't answer that, I usually have it plugged in, but I don't think it has Bluescreened when it was unplugged, but I can't tell you with 100% certainty. I will paste the minidump in the next reply.

killerhornet25 · Jun 13, 2013

061313-39203-01.dmp
13/06/2013 5:31:12 PM
DRIVER_POWER_STATE_FAILURE
0x0000009f
00000000`00000003
fffffa80`04f68a10
fffff800`00b9c3d8
fffffa80`0a1b6cf0
ntoskrnl.exe
ntoskrnl.exe+75c00
NT Kernel & System
Microsoft® Windows® Operating System
Microsoft Corporation
6.1.7601.18113
(win7sp1_gdr.130318-1533)
x64
ntoskrnl.exe+75c00
C:\Windows\Minidump\061313-39203-01.dmp
8
15
7601
829,672
13/06/2013 5:32:28 PM

There, I copied and pasted it line by line. I hope this will help you help me solve this issue.

_Brute_Force_ · Jun 13, 2013

http://www.faultwire.com/solutions-fatal_error/DRIVER-POWER-STATE-FAILURE-0x0000009F-*1167.html?order=date
Try these.. , think of anything you could've changed/installed/updated in the past few days.

according to the error, "A device object has been blocking an IRP for too long a time. (XP and later)." might be a driver or hardware

Also try using it more unplugged and see if there is a pattern.

gamerk316 · Jun 14, 2013

The DRIVER_POWER_STATE_FAILURE bug check has a value of 0x0000009F. This bug check indicates that the driver is in an inconsistent or invalid power state.

The crash is happening within the kernel, so we can't see which driver is causing the problem. Download BluescreenView and post a screenshot of what it shows; hopefully we can figure out what driver is at fault.

TenPc · Jun 14, 2013

You are not supposed to use the laptop when the adapter is plugged in and the battery is fully charged, the adapter is only to be used when the battery becomes low on power and then only up until the battery is again at 100%.

It could be that your battery is not charging to 100% its full capacity and it is that which is causing the bsods by having to use the adapater full time.

PS - you need a replacement battery.

killerhornet25 · Jun 14, 2013

TenPc :

You are not supposed to use the laptop when the adapter is plugged in and the battery is fully charged, the adapter is only to be used when the battery becomes low on power and then only up until the battery is again at 100%

I would, but the thing is, if I unplug my laptop, and I am playing game, the FPS drops like a rock usually down to ~5FPS.

As for Gamerk316, this is the properties it shows up when I click on the latest minidump file: http://imgur.com/AtHp9Ju
Just to clarify, that is what you wanted, right?

TenPc · Jun 14, 2013

You need a new battery, you can't run alaptop on the power adapter for any length of time without getting problems about power resources, you are likely to blow the capacitors.

_Brute_Force_ · Jun 14, 2013

TenPc :

I think I have to disagree with that. I haven't heard it anywhere and from my experience I've seen dozens of laptops living few years well beyond the battery fully died or even without the battery to begin with.

Batteries are designed to be used when there is no power source around, an alienware laptop is most likely to finish it in an hour if you are gaming. If I'm playing 8 hours a day on it, i.e. discharging the battery 4 times a day, the battery won't live past 6 month.

Conclusion - its not the battery, if anything you might need a new adapter which would make alot more sense.

TenPc · Jun 14, 2013

If the adapter is not the same requirement as stated on the base of the laptop then it could be damaging the battery or capacitors inside the laptop, you need to use only the adapter model/type as per the laptop requirement.

edit - Have you recently re-installed the OS and if so was it a clean install or Windows.000 option?

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