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I really need help with my HP laptop

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Last response: in Laptops & Notebooks
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June 14, 2013 2:21:41 PM

Okay, so basically a few days ago I accidentally dropped my laptop (HP ENVY Dv6z-7200 notebook with Windows 8) and broke my LCD laptop screen. I wasn't that mad because I could just hook up an external monitor and use that instead. But now, something happened with my system and it is failing to work. Every time I turn it on and login, the whole computer freezes and crashes.

Now, my problem is trying to access the bios. Obviously, the bios shows up on my laptop screen, but I can't see that so it's worthless. Is there a way I can force my laptop to use my external monitor in the bios so I can restore my laptop to factory settings, or maybe do a system diagnostics? Thanks for your replies

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a b D Laptop
June 14, 2013 4:35:03 PM

You can boot to an external monitor still, but when you login it freezes, but you cannot boot to bios?
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June 14, 2013 4:46:09 PM

markwp said:
You can boot to an external monitor still, but when you login it freezes, but you cannot boot to bios?


Yes, when I get to the login screen my external monitor starts working, but then my whole laptop freezes and then crashes. But if I hit F10 or ESC as soon as I turn on my laptop, I can tell the BIOS is open because my broken screen on my laptop turns blue, but my external monitor never gets picked up.
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a b D Laptop
June 14, 2013 4:57:50 PM

Try F2 or F6 instead.
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June 14, 2013 5:03:39 PM

markwp said:
Try F2 or F6 instead.


I tried both F2 and F6. I don't know what they did, but my external monitor still wasn't being picked up :( 
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a b D Laptop
June 14, 2013 5:23:45 PM

Try esc repeatedly after power up (as soon as you push the button) - keep blipping it and see if you can get to the boot manager to select bios.
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June 14, 2013 5:35:46 PM

markwp said:
Try esc repeatedly after power up (as soon as you push the button) - keep blipping it and see if you can get to the boot manager to select bios.


The problem is, even when I get to the bios I can't see anything because its not picking up my external monitor
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a b D Laptop
June 14, 2013 5:51:10 PM

Did you burn a restore disc, or are you stuck with the partition method?
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June 14, 2013 5:55:39 PM

markwp said:
Did you burn a restore disc, or are you stuck with the partition method?


I never got a disk when I bought the laptop and never got around to burning one myself, so I guess I'm stuck with the partition method
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a b D Laptop
June 14, 2013 6:45:43 PM

Well, I'm pretty much out of ideas at this point. I find it odd that you can boot to the os on your monitor, but it won't show the bios. My best guess is aside from the screen, you've dinged the hdd. Without being able to get to bios to boot the recovery, I'm stumped.

Sorry I couldn't help you.

Mark
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June 14, 2013 6:53:59 PM

markwp said:
Well, I'm pretty much out of ideas at this point. I find it odd that you can boot to the os on your monitor, but it won't show the bios. My best guess is aside from the screen, you've dinged the hdd. Without being able to get to bios to boot the recovery, I'm stumped.

Sorry I couldn't help you.

Mark


Yeah,maybe. I kno when I boot up the lappy and login, I can see the disk activity light is a solid white.. It's not blinking or anything.. Them it freezes and shuts itself down.

Anyways, I appreciate the effort!

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June 14, 2013 8:26:39 PM

Any more suggestions from anyone else?
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a c 211 D Laptop
a b α HP
June 15, 2013 9:44:22 AM

MTSe7en said:
Any more suggestions from anyone else?


Yes, try this maybe it will work, push the power button and after F2, when your laptop screen will be blue close the lid and it will switch to the external monitor.
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