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GTX 690 stopped recognising HDMI

Last response: in Graphics & Displays
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June 15, 2013 8:40:33 PM

I have a brand new custom built pc with an ASUS Maximus V Formula motherboard, an i7 CPU 16Gb RAM and a GTX 690 GPU. This system is running Windows 8 (a mistake I encourage others not to make!) The pc was shutting itself down randomly without warning and this was causing a reset to my config. It did it again last night, and it causes the HDMI output to fail, usually I just reinstall the latest nvidia driver and it works again, but not today. I am running it with a RGB cable at present (attach to a dongle of course, as is the HDMI cable). I have removed half of my RAM (it was 32gB), and flashed the bios to the latest version, this seems to have resolved the random shutdown issue, but no matter what i do I just cant get it to use the HDMI output anymore. It used to recognise two displays when I had both the RGB and HDMI connected to it, now it says there is only one even though both are plugged in (I take the RGB out when the HDMI is re-enabled it belongs to the other pc in the house). I have done complete reset and reinstall of OS and all drivers, flashed bios to latest version, updated drivers and Googled til my fingers hurt. I really hope someone here can help me, as in my initial setup of the GTX 690 it would keep using onboard graphics no matter what i did so i uninstalled the motherboards graphics I have reset both motherboard and windows and it wont give them back, so without this GPU I wont be able to use the pc at all.
June 15, 2013 9:01:40 PM

Go into the bios and change it from onboard video to PCIe, completely disable the onboard if there is an option. About the random shutdowns it seems like a bad stick of ram. You can run memtest on the sticks you think are bad.
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June 15, 2013 9:40:20 PM

I thought posting detailed info would help - but obvioulsy it was too much to read. I have already solved the random shutdown by flashing bios and removing half my RAM before I made this post - and I have unistalled the onboard graphics also before this post - in fact before i could even get the pc to use the GPU card, the onboard graphics kept re-enabling themselves so I removed them completely and it seems i can't get them back by reinstalling or resetting bios.

My issue is, how to get the GTX 690 to recognise the HDMI output, it used to do so, but does not now. I have the RGB cable connected to the GPU in the same place I used to have the HDMI cable, but after a hard reset (caused by idk what but fixed by above methods) it no longer recognises HDMI cables only RGB cables. I want my hi-def back!!!!!!!
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June 15, 2013 10:32:18 PM

NikkiRose said:
I thought posting detailed info would help - but obvioulsy it was too much to read. I have already solved the random shutdown by flashing bios and removing half my RAM before I made this post - and I have unistalled the onboard graphics also before this post - in fact before i could even get the pc to use the GPU card, the onboard graphics kept re-enabling themselves so I removed them completely and it seems i can't get them back by reinstalling or resetting bios.

My issue is, how to get the GTX 690 to recognise the HDMI output, it used to do so, but does not now. I have the RGB cable connected to the GPU in the same place I used to have the HDMI cable, but after a hard reset (caused by idk what but fixed by above methods) it no longer recognises HDMI cables only RGB cables. I want my hi-def back!!!!!!!


Are you being serious right now? I know you already solved the problem of the random shutdown. The fact you solved it by taking out some ram and flashing the bios points it to probably being because of a defective stick of ram. In which case memtest would tell you which stick is defective so you can RMA the stick.

What do you mean you can't get them back by reinstalling the onboard gpu. You can't physically take out the onboard (technically OnDie) GPU AND reinstalling drivers does nothing but cause problems. (Or flatout does not work).

Quote:
The pc was shutting itself down randomly without warning and this was causing a reset to my config.

Does this happen when the PC is unplugged from the mains for a few hours? If so you probably need to replace your Cmos battery.

When you say RGB what do you mean, a 690 doesn't have an RGB port. Are you using some form of adapter?
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June 15, 2013 10:53:21 PM


When you say RGB what do you mean, a 690 doesn't have an RGB port. Are you using some form of adapter? said:

When you say RGB what do you mean, a 690 doesn't have an RGB port. Are you using some form of adapter?


Yes i use a dongle for both the RGB cable and the HDMI cable, the 690 only has DVI and mini DVI ports

I uninstalled the drivers for onboard graphics, so now the pc doesnt have them and though I downloaded them from ASUS site I was unable to install them again, but now i have flashed the bios I am downloading the driver again and hopefully it will install this time, then I will remove the nvidia drivers altogether, remove the GPU and go back to onboard graphics, then re-install the GPU and update to an older version of the nvidia driver as it may be the latest driver is the trouble, I have already taken GPU out, connected display to mobo and tried to get windows to recognise and install the drivers for onboard graphics to no avail.
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June 15, 2013 11:35:20 PM

NikkiRose said:

When you say RGB what do you mean, a 690 doesn't have an RGB port. Are you using some form of adapter?[/msgquoted said:


Yes i use a dongle for both the RGB cable and the HDMI cable, the 690 only has DVI and mini DVI ports

I uninstalled the drivers for onboard graphics, so now the pc doesnt have them and though I downloaded them from ASUS site I was unable to install them again, but now i have flashed the bios I am downloading the driver again and hopefully it will install this time, then I will remove the nvidia drivers altogether, remove the GPU and go back to onboard graphics, then re-install the GPU and update to an older version of the nvidia driver as it may be the latest driver is the trouble, I have already taken GPU out, connected display to mobo and tried to get windows to recognise and install the drivers for onboard graphics to no avail.]
When you say RGB what do you mean, a 690 doesn't have an RGB port. Are you using some form of adapter?


Yes i use a dongle for both the RGB cable and the HDMI cable, the 690 only has DVI and mini DVI ports

I uninstalled the drivers for onboard graphics, so now the pc doesnt have them and though I downloaded them from ASUS site I was unable to install them again, but now i have flashed the bios I am downloading the driver again and hopefully it will install this time, then I will remove the nvidia drivers altogether, remove the GPU and go back to onboard graphics, then re-install the GPU and update to an older version of the nvidia driver as it may be the latest driver is the trouble, I have already taken GPU out, connected display to mobo and tried to get windows to recognise and install the drivers for onboard graphics to no avail.


Yeah no, that won't fix anything. Aslong as the onboard drivers are uninstalled you should be fine on that front. What dongle is it specifically it might be something with the device. Also have you tried DVI to HDMI? Or DVI-I to RGB? (assuming you have a DVI-I port and not some other DVI version)
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June 16, 2013 1:08:43 AM

I am using a DVI to HDMI dongle that came with the GPU and for the RGB cable a DVI to RGB dongle, really have no idea how i could be doing it any other way. It wont let me re-install the onboard graphics so i cant run the pc without a graphics card now, I rolled back the nvidia driver and that has not solved the issue.
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June 16, 2013 1:31:42 AM

Ohhhh, sorry. I was getting confused. I thought by dongle you meant a USB dongle, not an adapter/converter. (Your terminology was correct its just normally a wifi USB adapter is referred to as a dongle so USB is the first thing I think of)

Back on topic, try shutting down the pc, unplug it from the wall, plug in the dvi/hdmi cable, plug it back into the wall and starting it. I take it you don't get a post screen or any type of visual cue that looks like it might be getting a signal? The converter might have went bad, not saying it is but its a possibility.
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June 16, 2013 3:10:41 AM

Not the dongle have it working fine in another device right now.
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June 16, 2013 10:32:22 PM

Hmmm I'm running out of ideas truthfully, if anyone would like to chime in feel free guys.

Have you tried my idea about booting with it already connected? Also boot with it as the only display device. What 690 is it exactly and whats it say in the nvidia control panel. (IE does it say the GPUs are SLi'd?)
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