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How To Retrieve Software Serial Numbers On External Hard Drive

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Last response: in Windows 7
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June 15, 2013 10:26:39 PM

Hello,

I have a computer that I am currently working on, that is driving me a bit crazy. The computer is a Dell desktop (1.5 - 2 Y.O.) that will not boot Windows up. During the Windows boot sequence, it gives me a BSOD and will not fully load up Windows. I have tried MANY solutions, and none were successful. I also cannot boot Windows in Safe Mode.

So, it is looking like I am going to have to re-install Windows all together, and start over. The issue is, the hard drive contains Microsoft Office 2010 and Adobe Acrobat Standard 10. The client does not have the serial numbers for these programs, and doesn't want to have to re-purchase the software if I restore the computer, and format the HD. However, I am able to attach the hard drive to my working computer using a SATA to USB kit that I have. Does anyone know how I can pull the Microsoft Office 2010 and Acrobat Standard X software serial numbers off of the drive, while it is connected with a SATA to USB cable? I usually use Belarc Advisor to get serial numbers, but I can't use that this time as it is connected as an external drive. Any ideas??? Any help is GREATLY appreciated, thanks!

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a b $ Windows 7
June 15, 2013 10:52:30 PM

This is the customers responsibility for keeping the serial numbers. We can't help you bypass security or give you help getting keys. There are rules against it on Tom's and we have no way to prove that you own the computer.
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a b $ Windows 7
June 15, 2013 11:56:00 PM

What did the customer do that caused it to not boot? It must have been pretty severe. Whats the BSOD error code and whats the cause when you open it up with a program like bluescreenview?

I don't think we can help you get the security numbers but if you talk to there tech support I am sure they would help out. (assuming its free)
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June 16, 2013 2:46:24 AM

mouse24 said:
What did the customer do that caused it to not boot? It must have been pretty severe. Whats the BSOD error code and whats the cause when you open it up with a program like bluescreenview?

I don't think we can help you get the security numbers but if you talk to there tech support I am sure they would help out. (assuming its free)

Here is my other posting about what the computer is doing:

http://www.tomshardware.com/answers/id-1702626/bsod-coming-booting-win-bit.html#10970063

Thanks for your help....
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