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Tf300t Power adapter broken?

Last response: in Mobile Computing
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June 16, 2013 3:45:26 PM

Hello,

I recently sent in my tablet to Asus for reparation and they changed the whole motherboard. Now, when I plug in my power adapter to charge the tablet, the adapter makes a weird sound, like a computer fan but more quietly.

The adapter is the standard one that came with the tablet. It gets warm when charging but it doesn't get very hot. There isn't a smell coming out from the adapter: you can only smell a weird smell when you put your nose close to the adapter.

Does anyone know what to do?


Thank you in advance.
June 18, 2013 5:02:17 PM

So the AC Adapter is making the sound? Do you notice it getting any warmer than it did before? I think the adapter is defective. There really shouldn't be a noise OR a smell coming from it. I would see if you can get another one to use for the time-being. You'd want to be careful or it might damage the tablet.
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June 20, 2013 1:33:29 PM

Asus_USA said:
So the AC Adapter is making the sound? Do you notice it getting any warmer than it did before? I think the adapter is defective. There really shouldn't be a noise OR a smell coming from it. I would see if you can get another one to use for the time-being. You'd want to be careful or it might damage the tablet.


Hi, is it safe to buy a new adapter if it has the same voltage etc.? Or can I get a new one from Asus directly?

About the adapter: you can only smell something when you put your nose close to it. The noise it makes is kind of like a fan or something but much more quiet.

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June 20, 2013 3:08:02 PM

You can get a universal adapter as long as the power specs are the same or if it's advertised to work with our Transformer tablets. The charger is covered under warranty, but to get a new one replaced, you would have to contact customer support to get an RMA created.
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June 21, 2013 3:19:14 AM

Asus_USA said:
You can get a universal adapter as long as the power specs are the same or if it's advertised to work with our Transformer tablets. The charger is covered under warranty, but to get a new one replaced, you would have to contact customer support to get an RMA created.


Thank you very much for the info :) 

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