My laptop recently ran into an issue and now I can't boot it at all. I try running a boot scan (the one Windows 7 recommends) and it loads into what appears to be Safe Mode, and then goes to a black screen with a mouse cursor on it, and then stays like that until you turn off the computer.
I tried starting it in "Safe Mode with Command Prompts", and it starts to load files, but then freezes and then reboots itself after showing the following command:
Loaded:/windows/system32/DRIVERS/avgidsha.sys
Can someone please help? There is a large amount of important data on this hard drive!
Additional Details:
Computer is a Toshiba Satellite L655
The OS is Windows 7 Home Premium 64-bit
Edit--
Even More Details:
When I start, the Toshiba logo shows up, and then it directs me to a screen giving me the selection options as follows:
"Run Boot Scan (recommended)
Start Windows Normally"
I do own the Toshiba recovery Discs, but I would like to avoid wiping everything from my hard drive
I cannot access any mode of Windows on the computer, including Safe Mode and Safe Mode with Command Prompts
I tried starting it in "Safe Mode with Command Prompts", and it starts to load files, but then freezes and then reboots itself after showing the following command:
Loaded:/windows/system32/DRIVERS/avgidsha.sys
Can someone please help? There is a large amount of important data on this hard drive!
Additional Details:
Computer is a Toshiba Satellite L655
The OS is Windows 7 Home Premium 64-bit
Edit--
Even More Details:
When I start, the Toshiba logo shows up, and then it directs me to a screen giving me the selection options as follows:
"Run Boot Scan (recommended)
Start Windows Normally"
I do own the Toshiba recovery Discs, but I would like to avoid wiping everything from my hard drive
I cannot access any mode of Windows on the computer, including Safe Mode and Safe Mode with Command Prompts