random screen going to safemode - system keeps working properly

Ofri Fuchs

Honorable
Mar 12, 2013
1
0
10,510
Hi there
for the past half year i am having this problem with my PC:
in games mostly sometimes my screen goes black (like in sleepmode) yet my system keeps working for example : i can still talk with my friends on skype listen to music etc etc.. (allso my fans go to max speed instantly)
i have tried allot of methods like updating my bios checking my PSU cleaning from dust , checking the cords updating drivers ( MB drivers and Graphic drivers ).
problem still presists and im feeling kinda lost at this point
i will appritiate all the help you can give me to solve this issue
my spec :

Operating System: Windows 7 Ultimate 64-bit
System Manufacturer: MSI
System Model: MS-7680
BIOS: BIOS Date: 01/13/12 16:03:15 Ver: 04.06.04
Processor: Intel(R) Core(TM) i3-2100 CPU @ 3.10GHz (4 CPUs), ~3.1GHz
Memory: 4096MB RAM
Available OS Memory: 4078MB RAM
Page File: 2886MB used, 5268MB available
DirectX Version: DirectX 11
System DPI Setting: 96 DPI (100 percent)

PSU : Golden tiger 550W - 12cm fan 20 + 4 pin

Display Devices
---------------
Card name: AMD Radeon HD 6800 Series
Chip type: AMD Radeon Graphics Processor

Disk & DVD/CD-ROM Drives
------------------------
Model: SAMSUNG HD103SJ ATA Devic
System Devices
--------------
Name: Intel(R) 6 Series/C200 Series Chipset

for any other info please ask and i will check.
 

Lord_Kitty

Honorable
May 31, 2013
214
1
10,760
There's 2 things that might be causing this.

1. Your graphics card is overheating.

Use GPU-Z to log the temperatures to confirm this. Under the Sensors tab, check the Log to File box and create a log file.

Now play a game with GPU-Z running. It will log the temperatures automatically. If it is really overheating, then you will see at certain temperatures, the card will shut down. (You can reset your PC when this happened. The log file will not be corrupted.)

If you confirm this, then you will need to add some fans to your case. Or play with your side panel open.


2. Your PSU cannot provide enough power.

I've never heard of this brand. It may be that the real PSU rating is not really 500W, but lower. When your graphics card try to pull power from it, it cannot keep up and shuts down. (Its supposed to shut down fully, but I'm doubting the quality of this PSU for such a graphics card.)

Then you will need to change your PSU. Stick with known brands this time.


One last thing. Did you correctly connect the 1 or 2 PCIe power connectors to your card?