24 pin power problem on my new PC

plasmaz · Jun 20, 2013

Hey, today all the parts for my new PC finally came and I tried to assemble it. The relevant parts are:

MSI Z87-G43
Corsair 600W CX series

So yeah, the 24 pin power connector from the PSU will not connect to the mobo. I have pushed as hard as I can and it still won't go in and the motherboard feels like it is about to break.

By it "wont go in" I mean that it will not clip into place, I have managed to boot into the bios but attemtping to close the case and put it upright will no doubt cause the 24-pin to fall out.

Does anybody have any advice? Which piece is most likely to have the faulty end, psu or mobo?

My current plan of action is to buy a 24pin extension as it may connect to both the psu and mobo, although I'm not sure this will work if the psu or mobo is actually "faulty".

Thank you.

plasmaz · Jun 20, 2013

Ok so I've just put in a ticket to ebuyer, MSI and corsair hoping to get some advice on this.

garrettk4 · Jun 20, 2013

Normally the 24 pin and all the other plugs can only go in one way. Look for little indents on the plug and the place where it has to plug into

tiny voices · Jun 20, 2013

I have an MSI board and have the same problem. It must be an MSI thing. I just snugged it up as tight as possible and I have had no issues.

smorizio · Jun 20, 2013

The connector is keyed. Can only slide into the power plug on the mb one way. Check on the mb and cable end for bent pins. Check that the vendor wired the ps connector right.look online fr pin outs of power supply's,

plasmaz · Jun 20, 2013

Garret and smor, I am putting it in the right way. The clip is on the same side as the part which it clips over. I've checked for bent pins and debris and can't find anything. I'm 100% sure I'm attempting to put it in the slot correctly and this is backed up by the fact that I am getting power

Thank you tiny voices, it somewhat helps. I really don't want to leave it as it is though incase it cuts out during something important. But hey, atleast I know that I'm not the only person with this problem

tiny voices · Jun 20, 2013

Mine has been like this for about 11 months. Ive moved the computer many times and no problems.

Mine is in pretty far but you might be able to get a credit card between the gap in the 2 plugs. It is in there pretty firmly.

plasmaz · Jun 20, 2013

Ah I see, its a little further in than mine. However I've been putting mine in and out all night trying to finally make it snap on. I think it may have been quite tight although not clipped at one point because I really struggled to take it out, then again, I'm exhausted.

Would it be dangerous if the 24-pin fell out? I'm talking at any time, during BIOS, booting, shutting down or on the OS? And what about updating my motherboard BIOS (hopefully won't require one as its new) and other system drivers?

Thanks again.

MrKelso · Sep 9, 2013

I am having the same issue. What did you end up doing?

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24 pin power problem on my new PC

plasmaz

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plasmaz

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garrettk4

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tiny voices

Titan

smorizio

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plasmaz

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tiny voices

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plasmaz

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MrKelso

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