Hi all, thanks for all your input. A friend tutored me over the phone to test if it was the monitor or video/graphics card. The monitor was fine (connected it to the laptop and worked fine). Then he helped me with opening up the tower-- turns out that the fan on the video card had fallen off the card. Thankfully, that was an upgraded card and I still had the base card still on the computer-- switched to a vga cable and removed the fancier card (nvidia geforce thing). So, I can now respond on the affected computer. I ran Malwarebytes-- full scan on the c drive, and no threats detected. I'm trying to get used to the clunkier appearance of everything, but it works. At some point we may spring for a new video card, but we're okay right now. I think the item that threw the diagnosis is that it finally overheated in the midst of a scan.