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New graphics card prevents computer from starting up

Tags:
  • Computers
  • Graphics Cards
  • Geforce
  • Graphics
Last response: in Graphics & Displays
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June 21, 2013 9:01:37 PM

So I recently bought a new corsair cx750 psu and a geforce gtx 780 graphics card. I installed both pieces but now my system wont boot. It gets the the hp blue splash screen, then it beeps 3 times at about 10-15 seconds in between, then three times really fast. After this it sort of shuts off. The screen goes black but the power light is still on and the fans are still spinning. The issue seems to be with the card, I tested my older geforce 630 with the new psu and the system starts up fine. Not really sure what to do at this point. I have checked all connections multiple times. Also, when I hit escape during start up, it starts to take me to the systems menu but the blue box with options never appears. Once again this is only with the new card in the system, I can access the boot menu with the previous card installed.

More about : graphics card prevents computer starting

a b U Graphics card
June 21, 2013 9:04:33 PM

Have you connected both the PCI-E power connectors to the video card?

You might also check for any BIOS updates for your motherboard. Upgrading video cards with store bought PCs can throw a booger at you now and again.
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June 21, 2013 9:06:56 PM

jerreece said:
Have you connected both the PCI-E power connectors to the video card?

You might also check for any BIOS updates for your motherboard. Upgrading video cards with store bought PCs can throw a booger at you now and again.


Yea, it requires a 6 pin and a 8 pin, both of which are plugged in. How do I go about doing a bios update?
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a b U Graphics card
June 21, 2013 9:08:35 PM

Docgigglez said:
jerreece said:
Have you connected both the PCI-E power connectors to the video card?

You might also check for any BIOS updates for your motherboard. Upgrading video cards with store bought PCs can throw a booger at you now and again.


Yea, it requires a 6 pin and a 8 pin, both of which are plugged in. How do I go about doing a bios update?


Might start here:
http://www8.hp.com/us/en/drivers.html

If you can provide HP with your specific model info they can show you and driver updates, utility downloads, and BIOS updates that may be available.
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June 21, 2013 9:10:57 PM

I'm going to go try updating that then, thanks for the advice, hopefully this will help. On a side note, I couldn't find any beep codes that were similar to what I was experiencing.

Edit: there was in fact an available update, I'm going from version 7.13 to 7.16. Will have more information when it finishes.

Edit 2: updating the bios did not seem to do anything. I'm still stuck at the hp splash screen with some beeps.
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a b U Graphics card
June 21, 2013 10:42:56 PM

Hate to say it but it's possible that GTX 780 is a dud. Don't have another computer to try it in do you?

Might have to contact the GPU manufacturer and see if they have any advice before you submit it for RMA. If the computer works fine with the old card, you've tried updating things, and it won't work at all with the new one it could just be bad. Without having another working system to try it in though it's not definitive.

EDIT: Does the fan on the GPU power up at all when you try to boot the system? Just curious. Might mention to the card maker if the fans DON'T turn on.

EDIT2: By the way, any idea whether your motherboard is PCI-E 1.0, 2.0, or 3.0? The GTX 780 is 3.0. That said, my GTX 770 is also 3.0 and my motherboard is 2.0. Stuff isn't perfectly backwards compatible all the time. Depending on your CPU/Motherboard combo that could pose a problem too.
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June 21, 2013 11:32:53 PM

jerreece said:
Hate to say it but it's possible that GTX 780 is a dud. Don't have another computer to try it in do you?

Might have to contact the GPU manufacturer and see if they have any advice before you submit it for RMA. If the computer works fine with the old card, you've tried updating things, and it won't work at all with the new one it could just be bad. Without having another working system to try it in though it's not definitive.

EDIT: Does the fan on the GPU power up at all when you try to boot the system? Just curious. Might mention to the card maker if the fans DON'T turn on.

EDIT2: By the way, any idea whether your motherboard is PCI-E 1.0, 2.0, or 3.0? The GTX 780 is 3.0. That said, my GTX 770 is also 3.0 and my motherboard is 2.0. Stuff isn't perfectly backwards compatible all the time. Depending on your CPU/Motherboard combo that could pose a problem too.


The fans do in fact spin, the words geforce gtx on the side of the card light up as well. My motherboard is a pci-e 2.0, but I had done some checking before hand and most people said that it should still work in that slot. Is that not the case?
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a b U Graphics card
June 22, 2013 9:00:13 AM

I'm using a GTX 770 (also PCI-E 3) in my PCI-E 2.0 slot. Works fine. Normally that should not be a problem.

Some box systems have proprietary motherboards boards that can be funky at times when adding custom upgrades. You may want to contact HP and see if their tech people have any suggestions/fixes. Contact the GPU maker and discuss with them in the event your GPU is bad.
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