Borderlands 2 start-up crash

hapkido · Jun 22, 2013

I cannot get Borderlands 2 to start after a new install of Windows 7.

I have tried re-downloading and re-installing the game three times and Steam twice. I have tried re-installing .net, the c++ redistributables, and Physx twice. I have tried re-installing my GPU drivers (AMD Catalyst 13.1, 13.4, and 13.6b2) numerous times. Directx web installer doesn't find any issues with the install (and I can't find a standalone installer). I have tried verifying the game cache integrity -- it re-downloads and installs a 12.5MB file every time, but it doesn't help. I've gotten the game to actually start a few times if I delete the "My Games" folder in my documents folder, but as soon as I change graphics settings either in the launcher or in the game, it crashes.

Crash report --
Problem signature:
Problem Event Name: APPCRASH
Application Name: Borderlands2.exe
Application Version: 1.0.60.324
Application Timestamp: 5175e028
Fault Module Name: aticfx32.dll
Fault Module Version: 8.17.10.1191
Fault Module Timestamp: 5154f765
Exception Code: c0000005
Exception Offset: 000414ea
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 1033
Additional Information 1: 3656
Additional Information 2: 3656115a4fdcd3d173339f381d1f3168
Additional Information 3: 687e
Additional Information 4: 687e9b39d77f9b7b1fc60cff55c8994d

Does anyone have any insight? Nothing on Gearbox' game support page helps, Valve won't respond to my Steam support request, and I have tried absolutely everything I can think of. For what it's worth, Battlefield 3 runs well without issue, and BL2 did work before I reformatted last weekend. Thanks in advance.

luckiest charm · Jun 22, 2013

Do 1 thing -

Disable Crossfire. That is what the fault module file telling me.
Also, search for "aticfx32.dll" and replace it by this one -

http://www.dll-files.com/dllindex/dll-files.shtml?aticfx32

It would work then. Normally turning off CF should solve this. ATI cards don't work well with each other in most games and crossfire is bugged. They are working on it.

hapkido · Jun 22, 2013

luckiest charm :

Thanks for the reply. I have tried both things already. I honestly haven't had many issues at all with my AMD cards up to this point -- at least something I couldn't fix with a little internet searching and troubleshooting. When I disabled Crossfire it gave me a separate .dll error, when I installed that particular .dll (a larger version is already in my SysWOW64 folder), it gave me a D3D error. I have also tried loading the game in windowed mode (which should disable crossfire), and I get the same behavior. I suspect it's a DirectX 9.0c issue, but I can't find a standalone installer.

luckiest charm · Jun 22, 2013

Here you go -

http://www.microsoft.com/en-in/download/details.aspx?id=35

Sorry but I guess standalone isn't available. This one is from Microsoft and is web based installer.

hapkido · Jun 22, 2013

luckiest charm :

That's the one I've tried. "No installation necessary." This is bugging me because I can't find any reasonable explanation why the game isn't working. I might have to wait for a game or driver update.

slawnhurst · Mar 2, 2015

hapkido :

I cannot get Borderlands 2 to start after a new install of Windows 7.

I have tried re-downloading and re-installing the game three times and Steam twice. I have tried re-installing .net, the c++ redistributables, and Physx twice. I have tried re-installing my GPU drivers (AMD Catalyst 13.1, 13.4, and 13.6b2) numerous times. Directx web installer doesn't find any issues with the install (and I can't find a standalone installer). I have tried verifying the game cache integrity -- it re-downloads and installs a 12.5MB file every time, but it doesn't help. I've gotten the game to actually start a few times if I delete the "My Games" folder in my documents folder, but as soon as I change graphics settings either in the launcher or in the game, it crashes.

Crash report --
Problem signature:
Problem Event Name: APPCRASH
Application Name: Borderlands2.exe
Application Version: 1.0.60.324
Application Timestamp: 5175e028
Fault Module Name: aticfx32.dll
Fault Module Version: 8.17.10.1191
Fault Module Timestamp: 5154f765
Exception Code: c0000005
Exception Offset: 000414ea
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 1033
Additional Information 1: 3656
Additional Information 2: 3656115a4fdcd3d173339f381d1f3168
Additional Information 3: 687e
Additional Information 4: 687e9b39d77f9b7b1fc60cff55c8994d

Does anyone have any insight? Nothing on Gearbox' game support page helps, Valve won't respond to my Steam support request, and I have tried absolutely everything I can think of. For what it's worth, Battlefield 3 runs well without issue, and BL2 did work before I reformatted last weekend. Thanks in advance.

Hi!
Your Steam_AppID text file in the Borderlands 'Win32' folder has a number written inside that isnt matching the Content ID number in your 'Local Settings (right click on Borderlands 2 in your games library- Then Properties>Local files)- Current Content Build ID'.. Open the text file then change the number to whatever ID is in your local files..

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Borderlands 2 start-up crash

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