Hi Thiago
I suggest you get another motherboard.. I sent mine back (Amazon were great!)
do not try ASUS customer service... they are dreadful, unhelpful, unknowledgeable and slooooooooooooow
here is just a taste of what I'm talking about
ASUS CASEID=RTM20130708202039-251
Dear Andrew,
Maximus Extreme IV was known a good motherboard and we haven't received such a report like your issue, all your problem is your motherboard couldn't boot normally, right?
Please be clam and hear my explanation, now we could remove the possible of the RAM as we could confirm it could work on this mobo.
Have you noticed about the since BIOS version on our CPU support list?
I5-3570k needs at least 3208 BIOS version to support it, if the BIOS version on your motherboard is lower than it, you couldn't boot it normally.
If the BIOS version on your motherboard is higher than 3208 but still couldn't boot normally, have you noticed about if you’re CPU or the CPU socket have problems?(bent pins or other problem)
They all could lead to no post not only the memory.
Please help check about the components I mentioned above, if still, suggest you take the motherboard out of the case, and just keep a CPU, a graphic card, a memory on the motherboard to test again.
If the motherboard still could not boot up well, seems something wrong with the motherboard.
---------- Original Message ----------
From : Andrewpanne@gmail.com
Sent : 2013/7/8 15:19:11
To : "techsupport@asus.com"
Subject : RE: RE: RE: RE: RE: RE: RE: RE: RE: RE: <TSD>Satisfaction-GBR(EN): debug code 55 & Memory compatibility [ID=RTM20130708200655-854]
[CASEID=TM20130708202039]
This is getting beyond a joke!
http://www.asus.com/Motherboards/MAXIMUS_IV_EXTREME/#support_CPU
maximus.jpg
Maximus Extreme IV.CPU Support.jpg
Your own website says that the board supports this CPU!!!!
What is going on at your company????
I’ve actually managed to get the motherboard to POST… once only!... but it did it
Please get in touch with someone who knows what they are talking about, this is
incredible incompetence
I have 2 Pro Art Monitors from you and a P8Z77-I Deluxe Motherboard from your
company which work well, and are excellent products… but your customer service,
leaves a whole lot to be desired!!!
Why do both the motherboards I have bought not work?
From: ruben_grummel [mailto:techsupport@asus.com]
Sent: Monday, July 08, 2013 5:36 PM
To: Andrewpanne@gmail.com
Subject: Re:RE: RE: RE: RE: RE: RE: RE: RE: RE: Satisfaction-GBR(EN): debug
code 55 & Memory compatibility [ID=RTM20130708200655-854]
ASUS CASEID=RTM20130708200655-854
Please click here if you wish to reply this mail!
Hi Andrew,
I’m sorry, but you were past to the complaints office for further support. I needed the
information to be able to help you.
The problem is that you have bought a third gen processor, for a motherboard, with a
second gen chipset. This means that the motherboard would not post with a third
gen processor.
The processor that would work with your motherboard, is for example, an i5-2550M.
Kind regards,
Ruben Grummel
Asus service Team
---------- Original Message ----------
From : Andrewpanne@gmail.com
Sent : 8-7-2013 9:18:35
To : "techsupport@asus.com"
Subject : RE: RE: RE: RE: RE: RE: RE: RE: RE: Satisfaction-GBR(EN): debug code
55 & Memory compatibility [ID=RTM20130706200381-911]
[CASEID=TM20130708200655]
Can you see why I’m so disappointed with your customer service?
I gave you these details in my first email to you!!
My Rig:
Case: CM Storm
Motherboard: Asus Maximus Extreme IV ( REV3B)
CPU: i5 3750k
Cooler: Noctua NH-L12
Graphics Card: Sapphire 7950 OC
Sound Card: Creative ZXR
SSD: Samsung 840 Series Pro 256GB
The Serial numbers of the 2 Maximus Extreme IV Motherboards are
1. B5M0AC418833 (This is the one that displays the error code ‘55’ whatever
memory I place in it)
2. BAM0AC29134 (The one that keeps turning itself on and off before it even gets to
POST)
I really wanted this board, so much so that I bought it again! £225.00 on a
motherboard from a company, that won’t do me the courtesy of providing me with a
phone number to call them
Andrew
From: ruben_grummel [mailto:techsupport@asus.com]
Sent: Monday, July 08, 2013 11:36 AM
To: Andrewpanne@gmail.com
Subject: Re:RE: RE: RE: RE: RE: RE: RE: RE: Satisfaction-GBR(EN): debug code 55
& Memory compatibility [ID=RTM20130706200381-911]
ASUS CASEID=RTM20130706200381-911
Please click here if you wish to reply this mail!
Dear Andrew,
Our sincere apologies for the correspondence you have received.
First off I would like to confirm that the Corsair Dominator Platinum should work with
the motherboard. The motherboard does support 2X8Gb of memory.
As far as we are aware the Maximus IV Extreme does not have any known problems.
Could you please make a list of your other hardware that you’re using?
I could be that there is an incompatibility issue in the hardware.
Kind regards,
Ruben Grummel
Asus service Team
---------- Original Message ----------
From : Andrewpanne@gmail.com
Sent : 6-7-2013 15:48:19
To : "techsupport@asus.com"
Subject : RE: RE: RE: RE: RE: RE: RE: RE: Satisfaction-GBR(EN): debug code 55 &
Memory compatibility [ID=RTM20130704200891-298]
[CASEID=TM20130706200381]
I contacted you on the 25th of June to ask what 16 gb (2x8gb) would work with your
Maximus IV Extreme motherboard… you still have not provided me with an answer
nearly 2 weeks later….
I have since purchased another Maximus IV Extreme Motherboard… and this one
starts for a few seconds and then turns itself off…. Did this board have a lot of
problems at Manufacturer that were hidden from the buying public?
Why does it take up to 48 hours to get an answer from ASUS
Why can I not speak to anyone? American customers can… why not British ones?
From: john_lu [mailto:techsupport@asus.com]
Sent: Friday, July 05, 2013 5:35 AM
To: Andrewpanne@gmail.com
Subject: Re:RE: RE: RE: RE: RE: RE: RE: Satisfaction-GBR(EN): debug code 55 &
Memory compatibility [ID=RTM20130704200891-298]
ASUS CASEID=RTM20130704200891-298
Please click here if you wish to reply this mail!
Dear Andrew,
I've confirmed with the related department since the motherboard was EOL we won' t
update the QVL for this motherboard.
You could refer to the following link:
http://www.kingston.com/us/memory/search?
DeviceType=7&Mfr=ASU&Line=Maximus&Model=68581
This is Kingston’s 8G memory which could meet your need.
---------- Original Message ----------
From : Andrewpanne@gmail.com
Sent : 2013/7/4 10:18:25
To : "techsupport@asus.com"
Subject : RE: RE: RE: RE: RE: RE: RE: Satisfaction-GBR(EN): debug code 55 &
Memory compatibility [ID=RTM20130703201092-007]
[CASEID=TM20130704200891]
So what you’re saying is … ‘I don’t know’ & ‘ask someone else’
How is it that ASUS do not know what memory works with their motherboards???
You have a QVL… why have you not updated it?
woeful
From: john_lu [mailto:techsupport@asus.com]
Sent: Thursday, July 04, 2013 4:55 AM
To: Andrewpanne@gmail.com
Subject: Re:RE: RE: RE: RE: RE: RE: Satisfaction-GBR(EN): debug code 55 &
Memory compatibility [ID=RTM20130703201092-007]
ASUS CASEID=RTM20130703201092-007
Please click here if you wish to reply this mail!
Dear Andrew,
Oh, I misunderstood the meaning of your last letter, please forget it.
About your problem, since I don't have the memory you mentioned, I couldn't help you
test if it could work with your mobo now.
What about connect the memory manufacture and ask if their memory could work
normally with this motherboard?
And in my opinion, I still suggest you connect your retailer for RMA your motherboard
right now because actually the source of the problem may come from the
motherboard not the memory module, you don't need to tangle with this problem so
far.
Once you get a repaired motherboard or replacement, you could test it by yourself,
right?
Hope you could understand.
---------- Original Message ----------
From : Andrewpanne@gmail.com
Sent : 2013/7/3 11:18:20
To : "techsupport@asus.com"
Subject : RE: RE: RE: RE: RE: RE: Satisfaction-GBR(EN): debug code 55 & Memory
compatibility [ID=RTM20130702200511-680]
[CASEID=TM20130703201092]
John
What I wanted to know was…
‘I have 16gb (2 x8gb) of Corsair Dominator Platinum… will that work? If not, could you
tell me what 2x8gb kit would work?’
Why do I hardly ever get a straight answer from ASUS??
Will you please answer this specific question???
PLEASE
From: john_lu [mailto:techsupport@asus.com]
Sent: Wednesday, July 03, 2013 6:45 AM
To: Andrewpanne@gmail.com
Subject: Re:RE: RE: RE: RE: RE: Satisfaction-GBR(EN): debug code 55 & Memory
compatibility [ID=RTM20130702200511-680]
ASUS CASEID=RTM20130702200511-680
Please clicks here if you wish to reply this mail!
Dear Andrew,
Of course 2x8GB could work normally.
About 32G, you could use 2 sets of 2x8GB memories.
---------- Original Message ----------
From : Andrewpanne@gmail.com
Sent : 2013/7/2 8:19:19
To : "techsupport@asus.com"
Subject : RE: RE: RE: RE: RE: Satisfaction-GBR(EN): debug code 55 & Memory
compatibility [ID=RTM20130628200795-110]
[CASEID=TM20130702200511]
Hi John
My Maximus Extreme IV can take up to 32gb of Ram
I have 16gb (2 x8gb) of Corsair Dominator Platinum… will that work? If not, could you
tell me what 2x8gb kit would work?
Your QVL has not been updated for a long time, in the press you say the board can
take up to 32gb but on your QVL, the most it can take is
From: john_lu [mailto:techsupport@asus.com]
Sent: Saturday, June 29, 2013 6:05 AM
To: Andrewpanne@gmail.com
Subject: Re:RE: RE: RE: RE: Satisfaction-GBR(EN): debug code 55 & Memory
compatibility [ID=RTM20130628200795-110]
ASUS CASEID=RTM20130628200795-110
Please click here if you wish to reply this mail!
Dear Andrew
Thank you for your understand and it's my pleasure to help you.
---------- Original Message ----------
From : Andrewpanne@gmail.com
Sent : 2013/6/28 10:19:10
To : "techsupport@asus.com"
Subject : RE: RE: RE: RE: Satisfaction-GBR(EN): debug code 55 & Memory
compatibility [ID=RTM20130628200460-204]
[CASEID=TM20130628200795]
Hi John
Thank you for giving me more information, I will try to contact the retailer again and
see what they will do
Regards
Andrew
From: john_lu [mailto:techsupport@asus.com]
Sent: Friday, June 28, 2013 12:25 PM
To: Andrewpanne@gmail.com
Subject: Re:RE: RE: RE: Satisfaction-GBR(EN): debug code 55 & Memory
compatibility [ID=RTM20130628200460-204]
Image removed by sender.
ASUS CASEID=RTM20130628200460-204
Image removed by sender. Please click here if you wish to reply this mail!
Dear Andrew,
There should be some misunderstand between us, could you tell me what the exact
mean about "my retailer refuses to help", is he still trading?
I'm not getting rid of our duty, since we don't have RMA centre in UK( not like America),
we need the retailer help us collect the faulty motherboard and send them to the RMA
centre in Netherland.
That's why I suggest you connect your retailer for help.
For your issue, could you tell me if your retailer is still trading now?
If yes, it's his duty to provide you RMA service and he should know this once he
become a retailer, if he refuse, it's his mistake, please tell us his name and our local
will connect him.
Hope you could understand.
---------- Original Message ----------
From : Andrewpanne@gmail.com
Sent : 2013/6/28 8:19:20
To : "techsupport@asus.com"
Subject : RE: RE: RE: Satisfaction-GBR(EN): debug code 55 & Memory compatibility
[ID=RTM20130627200940-449]
[CASEID=TM20130628200460]
H John
The 08454 04 05 06 number has nothing to do with your company… it’s the Citizens
advice Bureau!!,
Are you saying that if I have a motherboard that is under warranty, and my retailer
refuses to help, you will do nothing?
What kind of customer service is that for someone in England?, I called your service
department in America, and they told me that over there I would be able to ship the
board straight to them, but in England I get told ‘you’re on your own’?
Why are your English customers being treated as second class citizens?
I have one of your products
It’s under warranty
Its faulty
Can I send it to you for repair or replacement, or last resort refund?
What are you ASUS going to do about a customer that has bought one of your
products that does not work???
THIS IS REALLY THE MOST APPALLING CUSTOMER SERVICE EXPERIENCE!
From: john_lu [mailto:techsupport@asus.com]
Sent: Friday, June 28, 2013 4:25 AM
To: Andrewpanne@gmail.com
Subject: Re:RE: RE: Satisfaction-GBR(EN): debug code 55 & Memory compatibility
[ID=RTM20130627200940-449]
ASUS CASEID=RTM20130627200940-449
Please click here if you wish to reply this mail!
Dear Andrew,
I have confirmed with the local department, in UK, once the retailer is still in trading, it
is his responsibility to provide RMA service if the motherboard is still under warranty.
The local department would only provide RMA service for the customer whose retailer
was closed.
Please help to double consult with your retailer.
If he still refuse help, you can call the local legal number 08454 04 05 06 for further
assistance.
Sorry for the inconvenience.
---------- Original Message ----------
From : Andrewpanne@gmail.com
Sent : 2013/6/27 10:19:06
To : "techsupport@asus.com"
Subject : RE: RE: Satisfaction-GBR(EN): debug code 55 & Memory compatibility
[ID=RTM20130627200455-401]
[CASEID=TM20130627200940]
Hi John
Is it possible for me to return a faulty motherboard to ASUS?
Andrew
From: john_lu [mailto:techsupport@asus.com]
Sent: Thursday, June 27, 2013 11:15 AM
To: Andrewpanne@gmail.com
Subject: Re:RE: Satisfaction-GBR(EN): debug code 55 & Memory compatibility
[ID=RTM20130627200455-401]
Image removed by sender.
ASUS CASEID=RTM20130627200455-401
Image removed by sender. Please click here if you wish to reply this mail!
Dear Andrew,
It's my pleasure to help you.
---------- Original Message ----------
From : Andrewpanne@gmail.com
Sent : 2013/6/27 7:49:20
To : "techsupport@asus.com"
Subject : RE: Satisfaction-GBR(EN): debug code 55 & Memory compatibility
[ID=RWTM201306252227485748-853]
[CASEID=TM20130627200455]
Hi John
You deserve a pay rise! Thank you
Helpful information!
I will do what you say … thank you J
From: john_lu [mailto:techsupport@asus.com]
Sent: Thursday, June 27, 2013 6:05 AM
To: Andrewpanne@gmail.com
Subject: Re:Satisfaction-GBR(EN): debug code 55 & Memory compatibility
[ID=RWTM201306252227485748-853]
Image removed by sender.
ASUS CASEID=RWTM201306252227485748-853
Image removed by sender. Please click here if you wish to reply this mail!
Dear Andrew,
Thank you for contacting ASUS Customer Service.
My name is john and it is my pleasure to help you with your problem.
Generally, the motherboard could support most devices from some famous
manufacturers which are complied with the specification of the motherboard. But in
actual operation, maybe there would be some compatiblity issue happen.
Suggest you use the memory in the QVL since we have tested them and could
ensure their compatible and stable.
Here is the link for the QVL:
http://support.asus.com.cn/Download.aspx?
SLanguage=en&p=1&s=39&m=Maximus%20IV
%20Extreme&os=29&ft=34&f_name=8G_DIMM_QVL.zip#8G_DIMM_QVL.zip
http://support.asus.com.cn/Download.aspx?
SLanguage=en&p=1&s=39&m=Maximus%20IV
%20Extreme&os=29&ft=34&f_name=M4E_QVL.zip#M4E_QVL.zip
If the problem still remains after you use the memory in the QVL, there should be
some problem with the memory slot.
In this situation, could you find your retailer? If yes, first try to have a further check with
your vendor.
As the local RMA chain is:
Customer – Retailer – Distributor -Asus
Usually, the retailer would provide the RMA for you, if they refuse, you can call the
local legal number 08454 04 05 06 for further assistance.
By the way, if you send the motherboard back for RMA service, please do not send
any accessories together, as they will be destroyed upon arrival in RMA center.
Sorry for the inconvenience.
Welcome to refer Troubleshooting & FAQ for ASUS products in ASUS website:
http://support.asus.com/servicehome.aspx?SLanguage=en
If you continue to experience issues in the future, please do not hesitate to contact
us.
An email survey will be sent to you within the next 5 days. Please be sure to rate the
service I provided to you today.
Best Regards,
John
ASUS Product Support Team
---------- Original Message ----------
From : Andrewpanne@gmail.com
Sent : 2013/6/25 14:27:48
To : "techsupport@asus.com"
Subject : Satisfaction-GBR(EN): debug code 55 & Memory compatibility
[CASEID=WTM201306252227485748]
Apply date : 6/25/2013 2:27:48 PM(UTC Time)
[Basic Information]
* Full Name: Andrew Panne
* E-mail Address:Andrewpanne@gmail.com
* Country/Region:United Kingdom
[Product Information]
Product Type:Motherboard
Product Model:Maximus IV Extreme
Serial Number:
[Customer Comments]
Customer Commentsdebug code 55 & Memory compatibility
* Topic:1.Product Quality
* Description:
Hi
I purchased the Maximus Extreme IV ( REV3B), motherboard on November 10th
2012
I’ve recently built my new rig with it, but it won’t boot! I keep getting the ‘55’ debug
code which is ‘memory not installed’ but it is!
I have tried swapping the CPU with another i5 3750k I had working in another
machine
I’ve tried changing the RAM (from Corsair Dominator Platinum 2X8GB to 2 x4GB that
was working in another machine) but still I get ‘55’
Has anyone got any ideas?
Does Corsair Dominator Platinum even work on this motherboard?
If not, has anyone got any suggestions on which 2x8GB I should get?
Any help would be gratefully received!
My Rig:
Case: CM Storm
Motherboard: Asus Maximus Extreme IV ( REV3B)
CPU: i5 3750k
Cooler: Noctua NH-L12
Graphics Card: Sapphire 7950 OC
Sound Card: Creative ZXR
SSD: Samsung 840 Series Pro 256GB
serial number? where on the board would that be?
Thank You…
if the motherboard itself is at fault, what would be the procedure for me to get it
repaired or replaced, I do not want a refund as I really want the board!!!
Thanks..any help would be appreciated
Andrew Panne
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