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Updating Firmware in HP Proliant DL360

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June 23, 2013 12:38:38 PM

Hello,
I have a HP proliant DL 360 server. I am trying to use it after a long time. It has nothing installed. When I am turning it ON I am getting error "Array Accelerator Batteries have failed to charge need to replace" When searched over internet. I found I have to update the firmware. Can any one explain me how to update the Firmware in HP Proliant 360 g4 server with no OS installed on it. Hope for a reply

More about : updating firmware proliant dl360

a b α HP
a b à CPUs
June 23, 2013 1:02:32 PM

That is not a bios or firmware issue. The SCSI controller uses a battery to save your data in case of a power outage. This battery is empty at the moment, because you didn't use the server for a long time. Keep the server powered for an hour and see if the battery loads. If it doesn't, replace it unplug the cache module. The server runs without it.
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June 23, 2013 1:55:41 PM

Thanks for your reply. Yes, I have replaced with the new battery and the server is powered on for nearly 4 days but still I am getting the same error. How to resolve it?



noidea_77 said:
That is not a bios or firmware issue. The SCSI controller uses a battery to save your data in case of a power outage. This battery is empty at the moment, because you didn't use the server for a long time. Keep the server powered for an hour and see if the battery loads. If it doesn't, replace it unplug the cache module. The server runs without it.


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a b α HP
a b à CPUs
June 24, 2013 4:55:35 AM

suresh1209 said:
Thanks for your reply. Yes, I have replaced with the new battery and the server is powered on for nearly 4 days but still I am getting the same error. How to resolve it?



noidea_77 said:
That is not a bios or firmware issue. The SCSI controller uses a battery to save your data in case of a power outage. This battery is empty at the moment, because you didn't use the server for a long time. Keep the server powered for an hour and see if the battery loads. If it doesn't, replace it unplug the cache module. The server runs without it.



I solved it on my DL380 by unplugging the cache module. It seams to be a general problem with the cache extender cards and i don't think it makes sense to replace it. I use a SSD as a boot device instead.
If you don't know how to unplug the cache card, search for the DL380G[your version] maintenance manual.
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a b α HP
a c 117 à CPUs
June 24, 2013 5:36:06 AM

suresh1209 said:
Hello,
I have a HP proliant DL 360 server. I am trying to use it after a long time. It has nothing installed. When I am turning it ON I am getting error "Array Accelerator Batteries have failed to charge need to replace" When searched over internet. I found I have to update the firmware. Can any one explain me how to update the Firmware in HP Proliant 360 g4 server with no OS installed on it. Hope for a reply
What RAID controller? Instructions to flash the firmware are provided with the package, e.g., http://h20000.www2.hp.com/bizsupport/TechSupport/Docume.... You should still be able to install the OS until the issue is resolved, but write caching will be disabled.

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June 25, 2013 3:16:46 AM

I am unable to install the OS in it. I donno what is the problem . It is throwing me the error 1794 . I have replaced it with the new battery and charged it for more than 2 days still I am getting the same error and i tried to install Ubuntu on it ignoring the error. for every reboot it is behaving as a bare machine without OS. Can you please guide me how to get out of this problem and install OS on it

GhislainG said:
suresh1209 said:
Hello,
I have a HP proliant DL 360 server. I am trying to use it after a long time. It has nothing installed. When I am turning it ON I am getting error "Array Accelerator Batteries have failed to charge need to replace" When searched over internet. I found I have to update the firmware. Can any one explain me how to update the Firmware in HP Proliant 360 g4 server with no OS installed on it. Hope for a reply
What RAID controller? Instructions to flash the firmware are provided with the package, e.g., http://h20000.www2.hp.com/bizsupport/TechSupport/Docume.... You should still be able to install the OS until the issue is resolved, but write caching will be disabled.



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a b α HP
a b à CPUs
June 25, 2013 7:02:46 AM

If you need a guide how to setup the os, we need more info first. You should at least tell us something about the disk you ar installing to. Is it a SAS raid array? Is it a singl SATA disk, connected to the SAS adapter or another adapter? Boot order set right? And so on.
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June 25, 2013 7:10:20 AM

Thanks for extending your help. Can I get your email id where we can get in touch and I will clear all my doubts to make my server start running?

noidea_77 said:
If you need a guide how to setup the os, we need more info first. You should at least tell us something about the disk you ar installing to. Is it a SAS raid array? Is it a singl SATA disk, connected to the SAS adapter or another adapter? Boot order set right? And so on.


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a b α HP
a c 117 à CPUs
June 25, 2013 7:13:31 AM

The OP has to bypass the error 1794 before installing the OS (or configuraing the arrays), but I don't remeber which key has to be pressed to continue.
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June 26, 2013 2:28:02 AM

The Server configuration is
Server : HP Proliant DL380 G4
Harddrives : 2 x 300 GB
Raid (1+0)
Smart Array 6i controller
With a error of 1794 : Battery not charged and need to be replaced.

trying to install OS but failing all the time after reboot.
Help, me out to solve this issue


noidea_77 said:
suresh1209 said:
Thanks for your reply. Yes, I have replaced with the new battery and the server is powered on for nearly 4 days but still I am getting the same error. How to resolve it?



noidea_77 said:
That is not a bios or firmware issue. The SCSI controller uses a battery to save your data in case of a power outage. This battery is empty at the moment, because you didn't use the server for a long time. Keep the server powered for an hour and see if the battery loads. If it doesn't, replace it unplug the cache module. The server runs without it.



I solved it on my DL380 by unplugging the cache module. It seams to be a general problem with the cache extender cards and i don't think it makes sense to replace it. I use a SSD as a boot device instead.
If you don't know how to unplug the cache card, search for the DL380G[your version] maintenance manual.


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June 26, 2013 2:31:13 AM

I am intalling to SCSI and the boot order while installing was CD-ROM first and after installation I have changed it to Hard Drive but, it is throwing me No signal cached when switching on the server. Is this a problem because of the error 1794

noidea_77 said:
If you need a guide how to setup the os, we need more info first. You should at least tell us something about the disk you ar installing to. Is it a SAS raid array? Is it a singl SATA disk, connected to the SAS adapter or another adapter? Boot order set right? And so on.


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June 26, 2013 2:36:06 AM

How to use SSD device as a boot device for this server and The cache module is the circuit chip connected to the battery is it?

noidea_77 said:
suresh1209 said:
Thanks for your reply. Yes, I have replaced with the new battery and the server is powered on for nearly 4 days but still I am getting the same error. How to resolve it?



noidea_77 said:
That is not a bios or firmware issue. The SCSI controller uses a battery to save your data in case of a power outage. This battery is empty at the moment, because you didn't use the server for a long time. Keep the server powered for an hour and see if the battery loads. If it doesn't, replace it unplug the cache module. The server runs without it.



I solved it on my DL380 by unplugging the cache module. It seams to be a general problem with the cache extender cards and i don't think it makes sense to replace it. I use a SSD as a boot device instead.
If you don't know how to unplug the cache card, search for the DL380G[your version] maintenance manual.


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0
l
a b α HP
a b à CPUs
June 26, 2013 4:47:49 AM

Yes, the cache is the little board that the battery is connected to. The server config is partially helpful. As i can see, you have two hard drives, but you need at least four drives for a raid0+1 config. Please check the array config first. For the os setup, i should be a raid1 (mirrored). Your basic problem might be the boot order. The first boot device is not HDD, but SCSI controller (or whatever it is called). I strongly recommend to download the Server documentation from HP and get familiar with the server!
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June 26, 2013 5:26:38 AM

My boot controller Order is showing only the smart Array 6i controller. It is not showing other options to change to drive. What might be the issue?
noidea_77 said:
Yes, the cache is the little board that the battery is connected to. The server config is partially helpful. As i can see, you have two hard drives, but you need at least four drives for a raid0+1 config. Please check the array config first. For the os setup, i should be a raid1 (mirrored). Your basic problem might be the boot order. The first boot device is not HDD, but SCSI controller (or whatever it is called). I strongly recommend to download the Server documentation from HP and get familiar with the server!


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a b α HP
a c 117 à CPUs
June 26, 2013 5:39:26 AM

noidea_77 said:
Yes, the cache is the little board that the battery is connected to. The server config is partially helpful. As i can see, you have two hard drives, but you need at least four drives for a raid0+1 config. Please check the array config first. For the os setup, i should be a raid1 (mirrored). Your basic problem might be the boot order. The first boot device is not HDD, but SCSI controller (or whatever it is called). I strongly recommend to download the Server documentation from HP and get familiar with the server!
If I remember correctly, 2 drives in a RAID 1 configuration show up as RAID 1+0 on that RAID controller. There's nothing wrong with that, but the cache has to be removed or the server has to be powered off and back on to complete the OS installation. There should be no requirement to change the boot order after the initial installation (I definitely never had to do that).
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June 26, 2013 6:37:11 AM

After installing Ubuntu OS. It starts booting from the Hard drive and popping up Input signal out of Range what does this mean? and How to resolve it? help me to solve this issue

GhislainG said:
noidea_77 said:
Yes, the cache is the little board that the battery is connected to. The server config is partially helpful. As i can see, you have two hard drives, but you need at least four drives for a raid0+1 config. Please check the array config first. For the os setup, i should be a raid1 (mirrored). Your basic problem might be the boot order. The first boot device is not HDD, but SCSI controller (or whatever it is called). I strongly recommend to download the Server documentation from HP and get familiar with the server!
If I remember correctly, 2 drives in a RAID 1 configuration show up as RAID 1+0 on that RAID controller. There's nothing wrong with that, but the cache has to be removed or the server has to be powered off and back on to complete the OS installation. There should be no requirement to change the boot order after the initial installation (I definitely never had to do that).


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June 26, 2013 6:37:46 AM

After installing Ubuntu OS. It starts booting from the Hard drive and popping up Input signal out of Range what does this mean? and How to resolve it? help me to solve this issue

noidea_77 said:
Yes, the cache is the little board that the battery is connected to. The server config is partially helpful. As i can see, you have two hard drives, but you need at least four drives for a raid0+1 config. Please check the array config first. For the os setup, i should be a raid1 (mirrored). Your basic problem might be the boot order. The first boot device is not HDD, but SCSI controller (or whatever it is called). I strongly recommend to download the Server documentation from HP and get familiar with the server!

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a b α HP
a c 117 à CPUs
June 26, 2013 8:11:28 AM

Does "Input signal out of Range" display on the monitor? If so, what are the specs of that monitor?
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June 26, 2013 8:14:23 AM

Its a general HP LCD desktop monitor connected to the server

GhislainG said:
Does "Input signal out of Range" display on the monitor? If so, what are the specs of that monitor?


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