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Radeon 6950 2 GB Isn't functioning correctly

Last response: in Graphics & Displays
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June 23, 2013 6:37:08 PM

I just recently (today) installed a fresh copy of Windows 7 due to some unfixable registry problems. I was installing my drivers when I got stuck on my GPU... despite using drivers from the website (the ones they gave me with autodetect anyhow) I can't get it to work. It says in the Device Manager "This device isn't using any resources because it has a problem". The installs give me this:
Catalystâ„¢ Install Manager
Installation Report
06/23/13 21:27:15


Hardware information
Name AMD Radeon Graphics Processor
Manufacturer Advanced Micro Devices, Inc.
Device ID 0x6719
Vendor ID 0x1002
Class Code 0x030000
Revision ID 0x00
Subsystem ID 0x2010
Subsystem vendor ID 0x1787
Other hardware

Existing packagesAMD Catalyst Install Manager
Microsoft Visual C++ 2010 Redistributable

Packages for install
AMD Catalyst Install ManagerFinal Status: Success
Version of Item: 8.0.911.0
Size: 20 Mbytes
AMD Display DriverFinal Status: Success
Version of Item: 12.104.0.0000
Size: 90 Mbytes
HDMI Audio DriverFinal Status: Fail
Version of Item: 7.12.0.7714
Size: 1 Mbytes
AMD Accelerated Video TranscodingFinal Status: Success
Version of Item: 12.10.100.30328
Size: 3 Mbytes
AMD Drag and Drop TranscodingFinal Status: Success
Version of Item: 2.00.0000
Size: 1 Mbytes
AMD Media Foundation TranscodersFinal Status: Success
Version of Item: 1.0.80328.2204
Size: 1 Mbytes
AMD VISION Engine Control CenterFinal Status: Success
Version of Item: 2013.0328.2218.38225
Size: 150 Mbytes


Other detected devices

Manufacturer Advanced Micro Devices, Inc.
Device ID 0x9601
Vendor ID 0x1022
Class Code 0x060000
Revision ID 0x00
Subsystem ID 0x843e
Subsystem vendor ID 0x1043


Manufacturer Advanced Micro Devices, Inc.
Device ID 0x9603
Vendor ID 0x1022
Class Code 0x060400
Revision ID 0x00
Subsystem ID 0x0000
Subsystem vendor ID 0x0000


Manufacturer Advanced Micro Devices, Inc.
Device ID 0xaa80
Vendor ID 0x1002
Class Code 0x040300
Revision ID 0x00
Subsystem ID 0xaa80
Subsystem vendor ID 0x1787


Manufacturer Advanced Micro Devices, Inc.
Device ID 0x9608
Vendor ID 0x1022
Class Code 0x060400
Revision ID 0x00
Subsystem ID 0x0000
Subsystem vendor ID 0x0000


Manufacturer Advanced Micro Devices, Inc.
Device ID 0x9609
Vendor ID 0x1022
Class Code 0x060400
Revision ID 0x00
Subsystem ID 0x0000
Subsystem vendor ID 0x0000

ATI Integrated SATA Support
Manufacturer Advanced Micro Devices, Inc.
Device ID 0x4390
Vendor ID 0x1002
Class Code 0x01018f
Revision ID 0x40
Subsystem ID 0x8443
Subsystem vendor ID 0x1043

ATI Integrated SMBus Support
Manufacturer Advanced Micro Devices, Inc.
Device ID 0x4385
Vendor ID 0x1002
Class Code 0x0c0500
Revision ID 0x42
Subsystem ID 0x0000
Subsystem vendor ID 0x0000

ATI Integrated SATA Support
Manufacturer Advanced Micro Devices, Inc.
Device ID 0x439c
Vendor ID 0x1002
Class Code 0x01018a
Revision ID 0x40
Subsystem ID 0x8443
Subsystem vendor ID 0x1043

ATI Integrated Azalia Support
Manufacturer Advanced Micro Devices, Inc.
Device ID 0x4383
Vendor ID 0x1002
Class Code 0x040300
Revision ID 0x40
Subsystem ID 0x841b
Subsystem vendor ID 0x1043


Manufacturer Advanced Micro Devices, Inc.
Device ID 0x4384
Vendor ID 0x1002
Class Code 0x060401
Revision ID 0x40
Subsystem ID 0x0000
Subsystem vendor ID 0x0000


Manufacturer Advanced Micro Devices, Inc.
Device ID 0x43a0
Vendor ID 0x1002
Class Code 0x060400
Revision ID 0x00
Subsystem ID 0x0000
Subsystem vendor ID 0x0000


Manufacturer Advanced Micro Devices, Inc.
Device ID 0x43a1
Vendor ID 0x1002
Class Code 0x060400
Revision ID 0x00
Subsystem ID 0x0000
Subsystem vendor ID 0x0000


Manufacturer Advanced Micro Devices, Inc.
Device ID 0x1600
Vendor ID 0x1022
Class Code 0x060000
Revision ID 0x00
Subsystem ID 0x0000
Subsystem vendor ID 0x0000


Manufacturer Advanced Micro Devices, Inc.
Device ID 0x1601
Vendor ID 0x1022
Class Code 0x060000
Revision ID 0x00
Subsystem ID 0x0000
Subsystem vendor ID 0x0000


Manufacturer Advanced Micro Devices, Inc.
Device ID 0x1602
Vendor ID 0x1022
Class Code 0x060000
Revision ID 0x00
Subsystem ID 0x0000
Subsystem vendor ID 0x0000


Manufacturer Advanced Micro Devices, Inc.
Device ID 0x1603
Vendor ID 0x1022
Class Code 0x060000
Revision ID 0x00
Subsystem ID 0x0000
Subsystem vendor ID 0x0000


Manufacturer Advanced Micro Devices, Inc.
Device ID 0x1604
Vendor ID 0x1022
Class Code 0x060000
Revision ID 0x00
Subsystem ID 0x0000
Subsystem vendor ID 0x0000


Manufacturer Advanced Micro Devices, Inc.
Device ID 0x1605
Vendor ID 0x1022
Class Code 0x060000
Revision ID 0x00
Subsystem ID 0x0000
Subsystem vendor ID 0x0000


Error messages
Driver Install: the installation failed







When I tried to uninstall, I got this:

Catalystâ„¢ Install Manager
Installation Report
06/23/13 21:18:30


Hardware information
Name AMD Radeon Graphics Processor
Manufacturer Advanced Micro Devices, Inc.
Device ID 0x6719
Vendor ID 0x1002
Class Code 0x030000
Revision ID 0x00
Subsystem ID 0x2010
Subsystem vendor ID 0x1787
Other hardware

Existing packagesAMD Catalyst Install Manager
AMD APP SDK Runtime
AMD Display Driver
HDMI/DP Audio Driver
AVIVO
Microsoft Visual C++ 2010 Redistributable
HydraVision
AMD Accelerated Video Transcoding
AMD Drag and Drop Transcoding
AMD Media Foundation Transcoders
AMD VISION Engine Control Center

Packages for uninstall
AMD APP SDK RuntimeFinal Status: Success
Version of Item: 2.5.793.1
Size: 90 Mbytes
AMD Display DriverFinal Status: Success
Version of Item: 12.104.0.0000
Size: 90 Mbytes
HDMI/DP Audio DriverFinal Status: Success
Version of Item: 7.12.0.7702
Size: 1 Mbytes
AVIVOFinal Status: Success
Version of Item: 11.7.0.11025
Size: 3 Mbytes
HydraVisionFinal Status: Success
Version of Item: 4.2.218.0
Size: 6 Mbytes
AMD Accelerated Video TranscodingFinal Status: Success
Version of Item: 12.10.100.30328
Size: 3 Mbytes
AMD Drag and Drop TranscodingFinal Status: Success
Version of Item: 2.00.0000
Size: 1 Mbytes
AMD Media Foundation TranscodersFinal Status: Success
Version of Item: 1.0.80328.2204
Size: 1 Mbytes
AMD VISION Engine Control CenterFinal Status: Success
Version of Item: 2013.0328.2218.38225
Size: 150 Mbytes


Other detected devices

Manufacturer Advanced Micro Devices, Inc.
Device ID 0x9601
Vendor ID 0x1022
Class Code 0x060000
Revision ID 0x00
Subsystem ID 0x843e
Subsystem vendor ID 0x1043


Manufacturer Advanced Micro Devices, Inc.
Device ID 0x9603
Vendor ID 0x1022
Class Code 0x060400
Revision ID 0x00
Subsystem ID 0x0000
Subsystem vendor ID 0x0000


Manufacturer Advanced Micro Devices, Inc.
Device ID 0xaa80
Vendor ID 0x1002
Class Code 0x040300
Revision ID 0x00
Subsystem ID 0xaa80
Subsystem vendor ID 0x1787


Manufacturer Advanced Micro Devices, Inc.
Device ID 0x9608
Vendor ID 0x1022
Class Code 0x060400
Revision ID 0x00
Subsystem ID 0x0000
Subsystem vendor ID 0x0000


Manufacturer Advanced Micro Devices, Inc.
Device ID 0x9609
Vendor ID 0x1022
Class Code 0x060400
Revision ID 0x00
Subsystem ID 0x0000
Subsystem vendor ID 0x0000

ATI Integrated SATA Support
Manufacturer Advanced Micro Devices, Inc.
Device ID 0x4390
Vendor ID 0x1002
Class Code 0x01018f
Revision ID 0x40
Subsystem ID 0x8443
Subsystem vendor ID 0x1043

ATI Integrated SMBus Support
Manufacturer Advanced Micro Devices, Inc.
Device ID 0x4385
Vendor ID 0x1002
Class Code 0x0c0500
Revision ID 0x42
Subsystem ID 0x0000
Subsystem vendor ID 0x0000

ATI Integrated SATA Support
Manufacturer Advanced Micro Devices, Inc.
Device ID 0x439c
Vendor ID 0x1002
Class Code 0x01018a
Revision ID 0x40
Subsystem ID 0x8443
Subsystem vendor ID 0x1043

ATI Integrated Azalia Support
Manufacturer Advanced Micro Devices, Inc.
Device ID 0x4383
Vendor ID 0x1002
Class Code 0x040300
Revision ID 0x40
Subsystem ID 0x841b
Subsystem vendor ID 0x1043


Manufacturer Advanced Micro Devices, Inc.
Device ID 0x4384
Vendor ID 0x1002
Class Code 0x060401
Revision ID 0x40
Subsystem ID 0x0000
Subsystem vendor ID 0x0000


Manufacturer Advanced Micro Devices, Inc.
Device ID 0x43a0
Vendor ID 0x1002
Class Code 0x060400
Revision ID 0x00
Subsystem ID 0x0000
Subsystem vendor ID 0x0000


Manufacturer Advanced Micro Devices, Inc.
Device ID 0x43a1
Vendor ID 0x1002
Class Code 0x060400
Revision ID 0x00
Subsystem ID 0x0000
Subsystem vendor ID 0x0000


Manufacturer Advanced Micro Devices, Inc.
Device ID 0x1600
Vendor ID 0x1022
Class Code 0x060000
Revision ID 0x00
Subsystem ID 0x0000
Subsystem vendor ID 0x0000


Manufacturer Advanced Micro Devices, Inc.
Device ID 0x1601
Vendor ID 0x1022
Class Code 0x060000
Revision ID 0x00
Subsystem ID 0x0000
Subsystem vendor ID 0x0000


Manufacturer Advanced Micro Devices, Inc.
Device ID 0x1602
Vendor ID 0x1022
Class Code 0x060000
Revision ID 0x00
Subsystem ID 0x0000
Subsystem vendor ID 0x0000


Manufacturer Advanced Micro Devices, Inc.
Device ID 0x1603
Vendor ID 0x1022
Class Code 0x060000
Revision ID 0x00
Subsystem ID 0x0000
Subsystem vendor ID 0x0000


Manufacturer Advanced Micro Devices, Inc.
Device ID 0x1604
Vendor ID 0x1022
Class Code 0x060000
Revision ID 0x00
Subsystem ID 0x0000
Subsystem vendor ID 0x0000


Manufacturer Advanced Micro Devices, Inc.
Device ID 0x1605
Vendor ID 0x1022
Class Code 0x060000
Revision ID 0x00
Subsystem ID 0x0000
Subsystem vendor ID 0x0000


Error messages
Driver Install: there is no INF file in the driver store that corresponds to the INF file




Sorry for the huge amounts of text, but I figured you guys would want everything. Please help me resolve this problem as soon as possible because to be honest it has me completely baffled.
June 23, 2013 6:39:32 PM

Scanning through it again, I notice a Fail next to the HD Audio Drivers... is that the issue? How can I remedy that?... Other notes, I attempted to launch a game (Planetside 2) and it said I didn't meet the minimum requirements. Obviously I do because I ran it at Ultra before I had to fresh install. Doubt that'll help, but figured I'd toss it out there.
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Best solution

June 23, 2013 7:26:26 PM

Boot into safe mode, uninstall the video device in device manager, run ccleaner and driver fusion to remove the remnant files. Reboot into safe mode again running driver fusion until all the files are deleted. Then run the driver installer as administrator
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Related resources
June 23, 2013 7:46:55 PM

dingo07 said:
Boot into safe mode, uninstall the video device in device manager, run ccleaner and driver fusion to remove the remnant files. Reboot into safe mode again running driver fusion until all the files are deleted. Then run the driver installer as administrator


I'll give it a try, hold on.
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June 23, 2013 8:37:17 PM

Well it left a huge load of files still there and said I needed premium to delete them. Screw that. I'll try installing the drivers now though...
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June 23, 2013 8:58:31 PM

Same error, installation failed. The HDMI Audio Driver was the one to fail again, just like all the times before.
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June 23, 2013 9:19:43 PM

I don't know what to say here.... I left out of frustration and watched some TV. When I came back, my computer had restarted. I logged back in and for the hell of it I checked to see if the device was working.

And it was.

I assume it automatically rebooted for something or another and fixed itself, probably thanks to your solution. So thanks... I think?
Haha anyway thanks for the help.
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June 24, 2013 6:15:11 AM

shadoweliterecon said:
Well it left a huge load of files still there and said I needed premium to delete them. Screw that. I'll try installing the drivers now though...


there are registry edits you could've made to remove those entries driver fusion displayed could not be removed

glad it got sorted
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!