Am i doing anything wrong?

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TroyN

TroyN

Honorable
Jun 25, 2013
6
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10,510
Hi all

I am a new member and i have just signed up to this forum so i could post something that is bothering me. I have came here on numerous occasions to solve issues for my customers, so i am somewhat confident that this is the right place to start to try and get some answers.

First ill start with problem.

I play this online MMORPG game DC Universe Online, I report issues that i SOMETIMES get, and it seems everytime i do, they tell me the problem is my machine having hardware issues or i have interfering 3rd party software.

Now the thing that i have witnessed in the past is that when i report such things they want me to do a MSConfig & DXDiag file and send it to them EVERYTIME, i dont know why because its not like i build a different new pc every week, lmao.

They say the problem is with me, now the thing that im not quite understanding is that 80% of the time i can play that particular game without any issues, but when i do get little issues i ask around with other people i know that play the game and also around the world and they too have the exact same issues, time and time again also.

Now if the tech guys from this game in what they are saying is true, then nearly everyone around the world should have the exact same pc specs, lol....

So i thought why not come here to tom's hardware and see what you guys have to say.

This is my build;

CPU: Intel i7-3820
RAM: Corsair Vengance 2133MHz
MOBO: Gigabyte X79-UP4 SS - 2011
HDD: 2 X Toshiba 1 TB mirrored through Windows 7
GPU: Gigabyte GTX 660 Ti
PSU: Coller Master 700w
Disc: LG Bluray player DVD burner.
OS: Windows 7 Pro 64 BIT
Keyboard: Logitech G510
Mouse: Logitech G500
Monitor: Duel Display, LG FLatron W2253TQ (Main) & LG Flatron E2241 (Secondary)
Speakers: Omni 2.1 Stereo
Headset: Microsoft Live Chat LX 3000

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Here is part of the MSConfig file:

[Hardware Resources]



[Conflicts/Sharing]

Resource Device
I/O Port 0x0000A000-0x0000A00F Marvell 91xx SATA 6G Controller
I/O Port 0x0000A000-0x0000A00F Intel(R) C600/X79 series chipset PCI Express Root Port 3 - 1D14

Memory Address 0xFB100000-0xFB10FFFF Fresco Logic xHCI (USB3) Controller FL1009 Series
Memory Address 0xFB100000-0xFB10FFFF Intel(R) C600/X79 series chipset PCI Express Root Port 7 - 1D1C

I/O Port 0x00000000-0x0000000F Direct memory access controller
I/O Port 0x00000000-0x0000000F PCI bus

I/O Port 0x000003C0-0x000003DF NVIDIA GeForce GTX 660 Ti
I/O Port 0x000003C0-0x000003DF Intel(R) Xeon(R) Processor E5 Product Family/Core i7 IIO PCI Express Root Port 2a - 3C04

I/O Port 0x0000E000-0x0000E07F NVIDIA GeForce GTX 660 Ti
I/O Port 0x0000E000-0x0000E07F Intel(R) Xeon(R) Processor E5 Product Family/Core i7 IIO PCI Express Root Port 2a - 3C04

I/O Port 0x0000B000-0x0000B00F Marvell 91xx SATA 6G Controller
I/O Port 0x0000B000-0x0000B00F Intel(R) C600/X79 series chipset PCI Express Root Port 2 - 1D12

IRQ 16 Marvell 91xx SATA 6G Controller
IRQ 16 Intel(R) Management Engine Interface
IRQ 16 NVIDIA GeForce GTX 660 Ti
IRQ 16 Intel(R) C600/X79 series chipset USB2 Enhanced Host Controller #2 - 1D2D

IRQ 17 High Definition Audio Controller
IRQ 17 Marvell 91xx SATA 6G Controller

Memory Address 0xD0000000-0xFBFFFFFF PCI bus
Memory Address 0xD0000000-0xFBFFFFFF NVIDIA GeForce GTX 660 Ti
Memory Address 0xD0000000-0xFBFFFFFF Intel(R) Xeon(R) Processor E5 Product Family/Core i7 IIO PCI Express Root Port 2a - 3C04

Memory Address 0xA0000-0xBFFFF PCI bus
Memory Address 0xA0000-0xBFFFF NVIDIA GeForce GTX 660 Ti
Memory Address 0xA0000-0xBFFFF Intel(R) Xeon(R) Processor E5 Product Family/Core i7 IIO PCI Express Root Port 2a - 3C04

Memory Address 0xFA000000-0xFAFFFFFF NVIDIA GeForce GTX 660 Ti
Memory Address 0xFA000000-0xFAFFFFFF Intel(R) Xeon(R) Processor E5 Product Family/Core i7 IIO PCI Express Root Port 2a - 3C04

I/O Port 0x000003B0-0x000003DF PCI bus
I/O Port 0x000003B0-0x000003DF NVIDIA GeForce GTX 660 Ti
I/O Port 0x000003B0-0x000003DF Intel(R) Xeon(R) Processor E5 Product Family/Core i7 IIO PCI Express Root Port 2a - 3C04

Memory Address 0xFB200000-0xFB2FFFFF Intel(R) C600/X79 series chipset PCI Express Root Port 6 - 1D1A
Memory Address 0xFB200000-0xFB2FFFFF Fresco Logic xHCI (USB3) Controller FL1009 Series

I/O Port 0x0000C000-0x0000C00F Marvell 91xx SATA 6G Controller
I/O Port 0x0000C000-0x0000C00F Intel(R) C600/X79 series chipset PCI Express Root Port 1 - 1D10

---------------------------------------------------------------------------------

I am running Virtual Box program, which im having an ill feeling that this software could be conflicting with system files and so on, but i would like to be 100% sure before i uninstall it, as i use this type of software to host different OS on, so when people call me for general trouble shooting i can instruct them step by step, on where to go and what to do. Im only mentioning this because i have had issues with this before about a year or 2 ago, but not totally sure if it is it again and i dont want to uninstall it unless i really, really have to.

I seem to have no other issues with any other software or game, just with DCUO.
Which is really bugging me trying to troubleshoot wtf is going on. But if my system does have errors that need addressing i would like some information on this too.

other games i play on my system with no problems:

Starcraft 2 - Wing of Liberty
Battlefield 2 - Bad Company
Assissin's Creed 1 & 2
Warhammer 40000 - through STEAM
X-men Origins Wolverine

Im somewhat tech savvy, and by looking at my MSConfig above i know there might be errors but i dont know if its that really important enough to worry about as i have no issues with anything else besides that game DCUO.

Question:

Is there a problem with my build?
Do i need to fix those errors in msconfig report?
Or can it be a 3rd party software inferring with things?
Should i raid/mirror through BIOS instead of through the OS?
Or there is always common issues with online gaming as a whole in general?
I updated drivers through MICROSOFT UPDATE, maybe install from manufacture instead?

Im even open to suggestions if there is anything that im doing is wrong, but i use this pc also for my business, plus part time personal activities, such as gaming and so on. I work from home.

Thanks for listen to my long essay but i am wanting to see if im doing or there is major issues with my stuff.

 
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burdenbound

burdenbound

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Aug 9, 2011
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I don't think your virtual box is messing with anything, as long as your not actively running it while gaming. If all your other games work fine and other people are reporting the same issues as you than I believe it's the game.

Sometimes you just have to say good bye to a game when the developers ignore their problems. But just in case, what exactly are the problems you are experiencing? Crashing, low fps, stuttering...
 
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boju

boju

Titan
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Jul 7, 2008
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hi, sorry if Ive missed it, cant find any reference, what problem are you having exactly?

You say the problem is common, are these people also running virtual software?

I'm not familiar with this game and uncertain what your problem is, i'll try guess for the moment and suggest disabling hyper threading in the bios.
 
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TroyN

TroyN

Honorable
Jun 25, 2013
6
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10,510
I get login issues from time to time C++ errors to be exact or i get BAD CONNECTION errors....

This is just one type of problem, but after like 4 to 5 login attempts, i can get in and play game, for hours. When i reported this they said problem is with me, they say its a DIRECT X problem.

So atm im following there ridiculous run around AGAIN, lol, im really an idiot arent i :p
Definition of an idiot;
"Doing the same thing over and over again expecting a different result"

I have DL and install a DIRECT X M.Soft download, when i downloaded and installed the file from M.soft it went through everything and at end it said this, WORD for WORD:

Microsoft Direct X: Installation Complete
DirectX setup has determined that the newer or equivalent version of DirectX has been installed already. No installation is necessary.

they have also got me doing a scan by using the software removal tool, im 3/4 through the scan and 0 affected files.

But yeah im so sorry for not listing problems.

Problems listed
1. Login issues
2. lag issues in certain areas of the game. but NOT WHOLE game lags, just certain areas and i get spikes here and there
3. Some of the menus in the game dont work correctly inside game.
Example: there is like a table inside game to upgrade your stuff, and inside the table it kinda looks like the NAVIGATION PANE system like in m.soft windows does. but when you collapse and expand the list it just stuffs up the list like this, imagine you expand a file in windows and it has say a million files in it, when you get to bottom then scroll up again, you cant get to the VERY top of list only alows you to get half way, so then you have to leave table then go back to table to refresh list.
when i reported this to game developers they say its my GPU.
4. I get random periodically crashes, i would consistantly crash for like 30mins to an hour, just for no reason, the game minimizes then a crash report box comes up, sometimes i have to TASK MANAGER and end process tree to close everything and reboot game, because i just cant access my desktop.
But most of the times i can play for hours without seeing a crash report.
they are telling me its a fault or 3rd party software interferring with he game. But now they saying its my hardware now.
5. Mechanics of the game, in certain areas in game the battle mechanics dont work properly. The tech guys said it was first internet lag, then they found out my internet settings are good, then they say 3rd party software, did there stupid run around for them, nothing wrong now they are telling me its my hardware causing this. SO i came here, lol...

These are just some of the things happening i wont list all, but i will if u guys want me to, but i dont see the need to do it. As im thinking of what "burdenbound" said, just put game down and wait until the developers learn how to develop stuff properly. I love the game, but not that much to make me stress over it.

But thats why im here to see if there is anything really wrong with my system, as when i saw msconfig i saw errors, so i thought if maybe i get these fixed its the problem, but i build systems and upgrade them for a living, so i kind of know what im doing, but i know gaming and OC is a whole new ball game, which is an area im not 100% firmilier with.

So in all, i have no idea really if its me and my system or just the silly game as a whole.
 
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burdenbound

burdenbound

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Aug 9, 2011
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It sounds like the game, in game menus not working should have nothing to do with your rig. I do know some games are finicky with internet if your on wireless and what kind of router your using etc... I think the games support team is trying to give you any reason that something is wrong except actually stating that their game is broken.
 
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p4nz3rm4d

p4nz3rm4d

Distinguished
Jun 1, 2010
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19,060
Might i just say welcome to the forum! BTW, i wish all posters were as clear and polite as you :)

I think it is driver related. "BAD CONNECTION" can sometimes be a simple glitch. try new display drivers, network drivers, and check the rest for newer versions. If that fails, reinstall the game. As a last resort - create a fresh install of windows.

VirtualBox might have created another network connection, so check your network setup.

 
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TroyN

TroyN

Honorable
Jun 25, 2013
6
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10,510
NO! pffft wireless YUCK (cough, cough) - I HATE WIRELESS
=o)>
I am hard wired for this reason, lag issues and performance.

-----------------------------------------------------------------


But now on a serious note, I even made video to show them video evidence of the game mucking up here:

http://www.youtube.com/watch?v=I9Zg_NL-JUY

it is my first time creating a vid so quality not really there but good enough for ppl and especailly the game developers to see first hand how their game is crappy.
the original file size is roughly 5GB, i managed to get it to get to 700mb, reason is unless it has changed now, but utube has a restriction of 1GB upload to site, i think.
so i have a better quality of it, just dont know if utube will allow the big file type to be uploaded.

But, to the DCUO tech support said, the problem is with me not with them, lol. but now i know its definitely not me. As i mentioned to them, wtf has hardware got to do with this game stuffing up.

-------------------------------------------------

@ p4nz3rm4d
Thank you mate.
But yes your right, vitrual box did create another connection but i have that network connection on "DISABLE" i only turn it on/off when needing to access internet. mainly for updating the OS i hve installed on it, as i only use it for walk through's.
Gold fish have better memory then me! which is why i use V.Box to refresh my memory for navigational purposes around the different OS's.
But for as everything else like drivers and so on, every scan i do with all the programs i have, always come back positive, they all STATE there are no new updates or drivers and everything is up to date and working properly. I have used M.Soft software scanners, also antivirus scanners, harddrive disk scan errors and so on, nothing ever tells me that there are any problems in the reports.

--------------------------------------------------

but here is the whole convo, if you would like to read it:
http://www.megafileupload.com/en/file/429465/SOE-tech-support-docx.html

But as far as for them game, i may just play it when im bored and if the day ever comes that they improve the quality of the game, then i may actaully get fully into it again.

I think ill just go back to BF 2 and SC 2, as thats better, i heard HOTS is out for SC, so i may go to shop and get it.

But thank you all who shed some light to me on this matter.....

:D


 
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