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Why does my computer keep freezing?

Last response: in Windows 7
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June 25, 2013 8:56:18 PM

So I noticed this after I changed my start up processes but I have not suspected that to be the problem mainly because these freezes occur long after I turn the laptop on.

I am running Windows 7 and the freezes are ones where it requires for me to press down on the power button on my laptop to manually shut it down. Capslock/wifi/mute button lights are unresponsive.

Here is the list of start up programs that I have enabled and disabled:

Yes HKCU:Run Facebook Update Facebook Inc. "C:\Users\Chen\AppData\Local\Facebook\Update\FacebookUpdate.exe" /c /nocrashserver
Yes HKCU:Run Google Update Google Inc. "C:\Users\Chen\AppData\Local\Google\Update\GoogleUpdate.exe" /c
No HKCU:Run KiesAirMessage C:\Program Files (x86)\Samsung\Kies\KiesAirMessage.exe -startup
Yes HKCU:Run KiesPDLR C:\Program Files (x86)\Samsung\Kies\External\FirmwareUpdate\KiesPDLR.exe
No HKCU:Run KiesPreload Samsung C:\Program Files (x86)\Samsung\Kies\Kies.exe /preload
No HKCU:Run NETGEARGenie "C:\Program Files (x86)\NETGEAR Genie\bin\NETGEARGenie.exe" -mini -redirect
Yes HKCU:Run Steam Valve Corporation "C:\Program Files (x86)\Steam\steam.exe" -silent
No HKLM:Run Adobe ARM Adobe Systems Incorporated "C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
No HKLM:Run AdobeAAMUpdater-1.0 Adobe Systems Incorporated "C:\Program Files (x86)\Common Files\Adobe\OOBE\PDApp\UWA\UpdaterStartupUtility.exe"
Yes HKLM:Run amd_dc_opt AMD C:\Program Files (x86)\AMD\Dual-Core Optimizer\amd_dc_opt.exe
No HKLM:Run APSDaemon Apple Inc. "C:\Program Files (x86)\Common Files\Apple\Apple Application Support\APSDaemon.exe"
Yes HKLM:Run AVP Kaspersky Lab ZAO "C:\Program Files (x86)\Kaspersky Lab\Kaspersky Internet Security 2013\avp.exe"
Yes HKLM:Run FLxHCIm64 Windows (R) Win 7 DDK provider "C:\Program Files\Fresco Logic\Fresco Logic USB3.0 Host Controller\amd64_host\FLxHCIm.exe"
Yes HKLM:Run GamecomSound C:\Program Files\Plantronics\GameCom780\GameCom780.exe
Yes HKLM:Run HotKeysCmds Intel Corporation C:\Windows\system32\hkcmd.exe
Yes HKLM:Run HP CoolSense Hewlett-Packard Development Company, L.P. C:\Program Files (x86)\Hewlett-Packard\HP CoolSense\CoolSense.exe -byrunkey
No HKLM:Run HP Quick Launch Hewlett-Packard Development Company, L.P. C:\Program Files (x86)\Hewlett-Packard\HP Quick Launch\HPMSGSVC.exe
No HKLM:Run HP Software Update Hewlett-Packard C:\Program Files (x86)\Hp\HP Software Update\HPWuSchd2.exe
Yes HKLM:Run HPOSD Hewlett-Packard Development Company, L.P. C:\Program Files (x86)\Hewlett-Packard\HP On Screen Display\HPOSD.exe
No HKLM:Run HPQuickWebProxy Hewlett-Packard Company "C:\Program Files (x86)\Hewlett-Packard\HP QuickWeb\hpqwutils.exe"
Yes HKLM:Run IAStorIcon Intel Corporation C:\Program Files (x86)\Intel\Intel(R) Rapid Storage Technology\IAStorIcon.exe
Yes HKLM:Run IgfxTray Intel Corporation C:\Windows\system32\igfxtray.exe
No HKLM:Run iTunesHelper Apple Inc. "C:\Program Files (x86)\iTunes\iTunesHelper.exe"
No HKLM:Run KiesTrayAgent Samsung Electronics Co., Ltd. C:\Program Files (x86)\Samsung\Kies\KiesTrayAgent.exe
Yes HKLM:Run Logitech Download Assistant Microsoft Corporation C:\Windows\system32\rundll32.exe C:\Windows\System32\LogiLDA.dll,LogiFetch
Yes HKLM:Run Persistence Intel Corporation C:\Windows\system32\igfxpers.exe
No HKLM:Run SearchSettings Spigot, Inc. "C:\Program Files (x86)\Common Files\Spigot\Search Settings\SearchSettings.exe"
Yes HKLM:Run StartCCC Advanced Micro Devices, Inc. "C:\Program Files (x86)\ATI Technologies\ATI.ACE\Core-Static\CLIStart.exe" MSRun
No HKLM:Run SunJavaUpdateSched Oracle Corporation "C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe"
Yes HKLM:Run SynTPEnh Synaptics Incorporated %ProgramFiles%\Synaptics\SynTP\SynTPEnh.exe
Yes HKLM:Run SysTrayApp IDT, Inc. C:\Program Files\IDT\WDM\sttray64.exe
Yes HKLM:Run XboxStat Microsoft Corporation "C:\Program Files\Microsoft Xbox 360 Accessories\XboxStat.exe" silentrun
No Startup User OneNote 2010 Screen Clipper and Launcher.lnk Microsoft Corporation C:\PROGRA~2\MICROS~1\Office14\ONENOTEM.EXE

Apologize for that wall of text. Is there anything that I need to turn on to eliminate these freezes?

I ran the registry cleaner multiple times before and the freezes still continue to occur.

More about : computer freezing

June 25, 2013 9:04:29 PM

Bump
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July 19, 2013 2:31:21 AM

GDPD2 said:
Bump


Hi,
I don't know if you managed to resolve your problem with this, but I *may* have found the cause of similar issues on my Win 7 laptop.

The symptoms I had were an intermittent problem with massive delays on start up. Where nothing would respond. Regularly starting would take over 5 minutes! The weird bit was that it wasn't always the 1st start up of the day, it could be any of several occurrences & it always turned my laptop in to an unresponsive brick until the culprit had done it's thing.

After eliminating malware & hardware problems as the cause, I found it was a start up process that was at fault. Having been going through & eliminating likely problem processes on my laptop, the one that appears to 'hang up' my laptop is the AdobeARM.exe process. Disabling this from the startup list means my laptop starts in under 1 minute (to a fully responsive desktop).

A small rider here: I haven't completed checking all the startup processes on my laptop, but ditching the AdobeARM.exe process appears to have fixed the issue for me.

Peace, out.
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