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need help with warrenty probs

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June 26, 2013 1:45:03 AM

i bought a prebuilt pc from walmart about 2 years ago and now that i bought my new computer my hard drive is crashing and i dont have the money to replace it how do i go about gitting it replaced

More about : warrenty probs

a c 131 G Storage
June 26, 2013 2:11:24 AM

If It a dell or hp and it under the on year warranty call or email there customer support line with your issue. Most times they run some diags online and if they think it your hard drive they will mail you a drive or if you have in home service send a tech. Or there give you a list of local repair shops. If they can't find an issue the drive the level one tech may have you run the computer restore. It wipe all the data off the drive and put the factory image onto the unit.
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a c 131 G Storage
June 26, 2013 2:14:30 AM

If it your older pc you have to check to see if t pc still under warranty.
On the pc that having issue run hdtune read the drive smart info look for errors. Use seatools or wd tools to test the hard drive. Run memtest86 to test your ram. Run malware byte scan and check that your anti virus is up todate and running.
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