Hi guys,
I have been dealing with an internet problem that I've never seen before and hopefully someone here can offer some suggestions.
I have a 16 meg broadband connection through a cable company. Last Thursday, I was surfing the net when my connection dropped to sub-dialup speeds. I couldn't even bring up google. I tried restarting the cable modem and router and it came back. The next morning, it was practically dead again. Then it came back. The signal has been widely intermittent every since Thursday.
My ISP informed me that they did do a system upgrade over the weekend and it was possibly the cause of my problem since the upgrade was designed for their brand of modem, not mine. Ok whatever, I waited another day for a technician to come out and install a new cable modem. My internet connection was restored with good speed, and I was relieved.
After about an hour, my youtube video stopped playing. No, you gotta be kidding me. Dammit. The signal was gone again. Even more strange, if I unscrew the cable line from the back of the modem and plug it back in, my internet is back full strength for about an hour.
The only other culprit I could think of was my wireless router. So last night, I plugged the Ethernet cable directly from my cable modem to my computer. I had full strength internet and went to bed. This morning, no signal again.
I'm going to call the tech again, but I'm worried that there is nothing they can do at this point. If it is a line issue outside my house, why does this signal come back when I unscrew and screw the line back in? It's not the router, and I'm now using a brand new cable modem.
Am I totally screwed here? lol
I have been dealing with an internet problem that I've never seen before and hopefully someone here can offer some suggestions.
I have a 16 meg broadband connection through a cable company. Last Thursday, I was surfing the net when my connection dropped to sub-dialup speeds. I couldn't even bring up google. I tried restarting the cable modem and router and it came back. The next morning, it was practically dead again. Then it came back. The signal has been widely intermittent every since Thursday.
My ISP informed me that they did do a system upgrade over the weekend and it was possibly the cause of my problem since the upgrade was designed for their brand of modem, not mine. Ok whatever, I waited another day for a technician to come out and install a new cable modem. My internet connection was restored with good speed, and I was relieved.
After about an hour, my youtube video stopped playing. No, you gotta be kidding me. Dammit. The signal was gone again. Even more strange, if I unscrew the cable line from the back of the modem and plug it back in, my internet is back full strength for about an hour.
The only other culprit I could think of was my wireless router. So last night, I plugged the Ethernet cable directly from my cable modem to my computer. I had full strength internet and went to bed. This morning, no signal again.
I'm going to call the tech again, but I'm worried that there is nothing they can do at this point. If it is a line issue outside my house, why does this signal come back when I unscrew and screw the line back in? It's not the router, and I'm now using a brand new cable modem.
Am I totally screwed here? lol