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Installed a new CPU and computer freezes! Help!

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June 26, 2013 4:46:10 PM

I bought a new fx 6350 to replace my athlon 2 x3 450.
I installed it yesterday night and it was first time installing a new cpu. I was having trouble with putting the new cpu cooler on. I applied a lot of pressure trying to get it to lock; not if maybe I ruined something.

I played a bit of AirMech yesterday night and computer froze along with a long beep sound. I tried again today but with BF3 and again it froze w long beep sound.

Win 7 64bit
MOBO:Asrock 960GM/U3S3 FX AM3+ 760G
PSU: Cooler Master GX750w
GPU: HIS 7850 2gb
8gb ram (task manager showed 3gb of use while on BF3)
CPU: FX 6350

Computer turns on and I can get online and do stuff but then if freezes; no warnings or beeps or long beep.

I'm looking at the BIOS right now and
CPU temps are 47*C/116*F
MOBO temps 45*c/113*F
CPU fan speed: 6994 rpm

"cool n quiet" on BIOS is enabled <--- not sure if that helps.

Could if be overheating?

I used ccleaner to clean the registry and that helped a bit but it still freezes. I can't move the mouse or do anything, I need to hold the power button to shut if off.

What can I do? New thermal paste?
I am a noob to computers (although installing the gpu and psu were easy) it's the software stuff that I don't really understand.

Also I won't be able to reply right away i gotta go work. I'll reply tomorrow night.
Thank you.





a b à CPUs
June 26, 2013 5:07:23 PM

my first port of call would be to check your motherboard manual and interpret the beep, it may point you in the correct direction.
a b à CPUs
June 26, 2013 5:17:59 PM

Yes it may be overheating... Cool & Quiet is the BIOS management of the CPU cooler fan speed... and since it's spinning at 6994 RPMs, it's probably due to overheating... BTW I've never seen a CPU cooler that spins that high, so it's possible the figure is inaccurate... install a fan monitoring application to compare the readings.. FanSpeed is a good application of the type.

Mouse and keyboard freezes can be caused by overheating.. so yes, check the thermal paste... the CPU should have the right ammount but since you had trouble getting the cooler on, it's possible the thermal paste got messed up... After checking the Thermal Paste, disable Cool & Quiet in the BIOS and only enable it when you're sure an overheating problem has been solved or is out of the question..
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a b à CPUs
June 26, 2013 6:20:54 PM

Martell1977 said:
Your CPU is not supported by the motherboard, here's the CPU compatibility list:

http://www.asrock.com/mb/AMD/960GMU3S3%20FX/?cat=CPU

The board only supports FX chips up to 95w, your 6350 is a 125w part. That is why your system is unstable.

You may be right but check the info I've found:
The ASRock 960GM/U3S3's CPU Support List doesn't include 125W FX CPUs, but it does include 125W AM3 Phenoms... So, what are the chances it may support the FX-6350?
a b à CPUs
June 26, 2013 7:45:07 PM

I saw that too, I assume it has something to do with the architecture or maybe changes to power management. I don't know why the 125w phenoms are OK but not the FX. But, from one of the reviews on Newegg there is a manufacturers response(among the 1 star ratings) stating that only 95w FX chips are supported. In fact, that feedback is what led me to research the CPU compatibility list.

The OP apparently isn't the first person to have this issue and with the info missing from the newegg listing for the board, he/she wont be the last.
a b à CPUs
June 26, 2013 10:00:20 PM

Martell1977 said:
I saw that too, I assume it has something to do with the architecture or maybe changes to power management. I don't know why the 125w phenoms are OK but not the FX. But, from one of the reviews on Newegg there is a manufacturers response(among the 1 star ratings) stating that only 95w FX chips are supported. In fact, that feedback is what led me to research the CPU compatibility list.

The OP apparently isn't the first person to have this issue and with the info missing from the newegg listing for the board, he/she wont be the last.

OK, that clears it up a bit. Thanks
June 27, 2013 12:11:16 PM

Martell1977 said:
Your CPU is not supported by the motherboard, here's the CPU compatibility list:

http://www.asrock.com/mb/AMD/960GMU3S3%20FX/?cat=CPU

The board only supports FX chips up to 95w, your 6350 is a 125w part. That is why your system is unstable.


hey guys thanks for the help. So I guess the best solution would be to return it to newegg and exchange it for the 6300. Even with new thermal paste on I don't think the system will be stable. Right?
I should mention that I had the case open when testing yesterday and my ac going as well; to see if it was because it was too hot. The computer still froze on me despite the room being cool.
or should I try new thermal paste to see what happens?
thanks.

edit: to be honest I'm leaning towards returning it than testing further. my mobo isn't compatible I don't wanna ruin anything.
a b à CPUs
June 27, 2013 12:23:37 PM

The thermal paste has no bearing on whats happening. Your options are to either return/exchange the CPU or replace the motherboard. The CPU is trying to pull more wattage than the motherboard is able to supply for that architecture of CPU.

If you end up returning the CPU and get to actually talk to someone at Newegg, tell them that they really need to add the CPU wattage limitations on the motherboard description page. Its stupid that its not on there.
July 3, 2013 9:28:26 PM

Ok guys same deal. I got a FX 6300 today and installed it no problem. I played BF3 for about 45 mins with no problems. Went to Youtube; no problems. Then to Netflix to watch Futurama and in the middle of the show, the computer freezes with a loud looping electronic noise. Not sure how to describe it. That happened twice.

Temps right now according to the BIOS:
CPU: 44*C
M/B: 40*C
CPU Fan Speed: 3316 rpm
Cool n Quiet: Disabled

I changed the thermal paste cause maybe i put too much. All it does now is freeze with a long beep sound.
How do I check if my mobo is up to date? Maybe this will help.
Thanks for the help.
a b à CPUs
July 3, 2013 11:29:38 PM

In the BIOS there should be a version number, go to the manufacturers website and lookup your board. Compare your version to the latest available. Update as necessary.
July 5, 2013 12:22:38 AM

ok I updated now it says P.1.30. should that work?
July 5, 2013 4:12:14 AM

Good news! I left the update at P 1.30, used my old heatsink (which btw I can hear working, unlike the one that came with fx6300, they look the same but my old one seems to work much better and it's louder) applied new thermal and played BF3 for about an hour.

So far no freezes, we'll see. Temps went up as 58c but no problems. :)  Hopefully it stays like this. Thanks guys!
a b à CPUs
July 5, 2013 1:49:24 PM

Keep watching your temps, usually a louder fan is either it running higher speeds or the bearing might be going out. If your temps get to 70c idle or over 80c under load, you will need a new one. Its very possible you didn't hear the stock fan because its new and in better condition. (Of course this is without knowing the environment the computer is in or how often you clean it out) I tend t blow my computer out once a month, but I live in an area where wind is common and so dust gathers somewhat quickly.

Glad to hear its all working.
July 5, 2013 2:23:23 PM

:(  nope. Froze on me again with a long beep. Temps are fine. I disabled cool n quiet and computer went into a system restore, that failed. Then i restarted it and it booted like normal and just froze, no warning or anything. It's off right now.
Anything else I can do?
a b à CPUs
July 5, 2013 3:57:55 PM

Have you run Checkdisk? I would let it run a scan and check the health of the HDD. Another thing to try is removing a RAM module and test it, if it locks up, try moving it to the other slot. Next try it with just the one you removed, see if it still locks up regardless of which one and which slot. If problems persist, download the latest GPU driver, uninstall the current, run CCleaner, then reinstall with the newest drivers.

Let us know the results.
July 5, 2013 4:01:55 PM

ok i'll try these stuff. thx
July 5, 2013 8:08:57 PM

ok I ran checkdisk and there is nothing wrong. Ran CCleaner, once it was done it frooze. I took a memory stick out and I noticed the computer booted up really fast. Not sure if the stick i took out is bad but so far no freezing. I'll keep you posted.
July 5, 2013 9:00:06 PM

UPDATE: Still no freezes after 1 hour and 8 minutes. Played some BF3 no problems.
a b à CPUs
July 5, 2013 9:58:40 PM

So now, change the RAM to the second slot and test it. Next replace the RAM with the one you took out and test it. This will help verify if the issue is a bad module or a bad RAM slot on the motherboard.
July 5, 2013 11:13:56 PM

Martell1977 said:
So now, change the RAM to the second slot and test it. Next replace the RAM with the one you took out and test it. This will help verify if the issue is a bad module or a bad RAM slot on the motherboard.


ok I swapped the one that I didn't take out to the other slot. It has been more than an hour, no freezes as I was downloading games from steam. Now I'm gonna take that one out and put the one I took out in the first place.
July 6, 2013 12:08:33 AM

ok here are the results of the second stick

1st time: it booted then it frooze after 10 sec of being on.
2nd time: same
3rd: tried it on the other slot, froze after 5 minutes
4th: worked for about 40 min then froze. Weird thing it made my steam account think I was on a different computer.

So seems like the slots on the mobo work but my 2nd stick is failing with the FX.

Why is it that when I have my old cpu installed the 2nd stick works but with the FX it doesn't?
You think I just need a new stick?
Thanks again for the help?

Best solution

a b à CPUs
July 6, 2013 3:04:21 PM
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The second stick is just bad. If the RAM is less than a year old then it should be under warranty, if it was a set, you could return both to get a new set. Sometimes parts just go bad, or possible it was affected by the other CPU trying to pull too much voltage, no way to tell for sure, its all interconnected.

I once had a stick of RAM go bad that only showed a problem when I was doing a specific task in a game, otherwise I had no issues. Just depends when that bad sector gets addressed by the computer or program.

Basically your options are to replace the module or if not too old, try to warranty it.
July 6, 2013 3:26:00 PM

I might be able to return the stick idk. I bought this computer new from a guy on ebay and I've been upgrading it ever since. (new gpu, cpu, and psu)
If I buy new modules, which ones should I get that are compatible with my mobo? The ones I have right now are Corsair Value Select.
Should I get two 4gb sticks or one 8gb stick?

What caused my steam account to think I was in a different computer?

No freezes at all from the 1st stick since last night, played more bf3.

Thank for all the help. :) 
a b à CPUs
July 6, 2013 3:45:31 PM

This should work:
G.SKILL Ripjaws Series 8GB (2 x 4GB) - $69.99 + Free Shipping
http://www.newegg.com/Product/Product.aspx?Item=N82E168...

G.Skill has a really good reputation for quality and I personally have yet to get a bad module. It should be compatible with your system. note that there are cheaper memory sets, but many are missing the heat spreaders and others are made by a brand I've either heard bad things about or nothing about at all.

You get a performance boost for running memory in pairs in a system like this. Dual Channel=best in pairs, Triple Channel=Best in 3's and Quad Channel is best in 4's.

As for Steam, it because with the removal of the RAM the system spec changed, so it suspects its on a different computer.
July 6, 2013 3:58:08 PM

ok cool I'll get those when I can. Thank you again for the help bro. :)  :) 
July 9, 2013 1:15:20 AM

bearzero said:
I bought a new fx 6350 to replace my athlon 2 x3 450.
I installed it yesterday night and it was first time installing a new cpu. I was having trouble with putting the new cpu cooler on. I applied a lot of pressure trying to get it to lock; not if maybe I ruined something.

I played a bit of AirMech yesterday night and computer froze along with a long beep sound. I tried again today but with BF3 and again it froze w long beep sound.

Win 7 64bit
MOBO:Asrock 960GM/U3S3 FX AM3+ 760G
PSU: Cooler Master GX750w
GPU: HIS 7850 2gb
8gb ram (task manager showed 3gb of use while on BF3)
CPU: FX 6350

Computer turns on and I can get online and do stuff but then if freezes; no warnings or beeps or long beep.

I'm looking at the BIOS right now and
CPU temps are 47*C/116*F
MOBO temps 45*c/113*F
CPU fan speed: 6994 rpm

"cool n quiet" on BIOS is enabled <--- not sure if that helps.

Could if be overheating?

I used ccleaner to clean the registry and that helped a bit but it still freezes. I can't move the mouse or do anything, I need to hold the power button to shut if off.

What can I do? New thermal paste?
I am a noob to computers (although installing the gpu and psu were easy) it's the software stuff that I don't really understand.

Also I won't be able to reply right away i gotta go work. I'll reply tomorrow night.
Thank you.






Hi, your temps are perfect. its not your cpu overheating. i have a 3770 k and i idol at that temp. if it is a long beep it can be your motherboard was a defect, or the power supply. ram is like a pulse of three beeps. so it isnt your ram. it sounds like it is a power loss from your power supply. or, hence the ground cables the go into the secondary cpu port arent connected properly, go through your system and make sure that every wire isnt crossed or shorted and that your connections are perfect. check the cable next to the cpu. some have 4 pins and 6 pins. make sure. also thermal temperatures make a huge difference. try going into your motherboard settings, and turning off the automatic shutdown or set it at a higher temperature shutdown, if you have a fan monotoring section like i do, put all the fan idol statuses at ignore. some may have it. u can set custom profiles. you can have possible a bad temperature sensor in your board. its a possibility. so just go to it and change ur option to ignore if you have it in your bios. i have a facebook, feel free to message me if you need me to walk you through it. i have had boards with bad sensors in it its so possible. make sure your heat sink is propely seated down. ensure to your instruction manual again. ive done that before. install hardware monitor and read the log after you shut down then the log itself will tell you.

!