Hi everyone,
Earlier in the week my headset was working fine. However, a couple of days ago when I tried to play an mp3 through windows media player I got the error that said "Windows Media Player cannot play the file because there is a problem with your sound device. There might not be a sound device installed on your computer, it might be in use by another program, or it might not be functioning properly."
I checked device manager, and saw lots of exclamation marks next to things like microsoft kernel acoustic echo canceller/audio splitter/DRM descrambler, Microsoft streaming clock proxy, Microsoft WINMM WDM Audio compatibility driver, Sigmatel High Def audio Codec and USB audio device. All of these had the "Windows successfully loaded the device driver for this hardware but cannot find the hardware device. (Code 41)" error listed on them.
Going into Control Panel > Sounds and Audio devices > Audio tab there are no devices listed in the sound playback dropdown.
The headphones work - I've checked them on another machine. I've tried system file checker. I've tried uninstalling and reinstalling all the drivers (both manufacturer drivers, and auto-find drivers). I tried to do a system restore to a point last week, but it failed.
Please can someone advise what the problem might be, or what extra information I can provide to help troubleshoot?
Thank you for reading
Earlier in the week my headset was working fine. However, a couple of days ago when I tried to play an mp3 through windows media player I got the error that said "Windows Media Player cannot play the file because there is a problem with your sound device. There might not be a sound device installed on your computer, it might be in use by another program, or it might not be functioning properly."
I checked device manager, and saw lots of exclamation marks next to things like microsoft kernel acoustic echo canceller/audio splitter/DRM descrambler, Microsoft streaming clock proxy, Microsoft WINMM WDM Audio compatibility driver, Sigmatel High Def audio Codec and USB audio device. All of these had the "Windows successfully loaded the device driver for this hardware but cannot find the hardware device. (Code 41)" error listed on them.
Going into Control Panel > Sounds and Audio devices > Audio tab there are no devices listed in the sound playback dropdown.
The headphones work - I've checked them on another machine. I've tried system file checker. I've tried uninstalling and reinstalling all the drivers (both manufacturer drivers, and auto-find drivers). I tried to do a system restore to a point last week, but it failed.
Please can someone advise what the problem might be, or what extra information I can provide to help troubleshoot?
Thank you for reading
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