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Boot device issue Toshiba Satellite Wind 8

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Last response: in Windows 8
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June 29, 2013 11:33:50 AM

I'm a technician working out of a repair shop in Michigan, and I'm running into an issue re-installing windows 8.
We sell laptops and a customer recently bought a Toshiba Satellite, and, after a few days, returned it. The sales associate failed to get a return number or the password that was placed on the computer. My plan was to just re-install, but with quickboot, I don't seem to have the option to change my boot device without logging into windows and turning that feature off. And help or ideas would be appreciated.
July 5, 2013 1:40:50 PM

I did end up solving this issue. Windows 8 has a nice little feature where if you hold down Left-Shift while using the restart option, it will bring you into the advanced startup options screen, and from there I was able to do a factory reset. Hope this helps someone.
July 14, 2013 2:48:12 PM

jaybrooks said:
I did end up solving this issue. Windows 8 has a nice little feature where if you hold down Left-Shift while using the restart option, it will bring you into the advanced startup options screen, and from there I was able to do a factory reset. Hope this helps someone.


July 14, 2013 2:58:13 PM

Thanks for this information jaybrooks I've had a similar issue couldn't get boot display from start up I tried this feature and it works a treat, laptop resetting to factory settings as I type. A great little feature!
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