WD MyBook Essential USB 3.0 Problem

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Gerry Indramades Almi

Honorable
Jul 1, 2013
5
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10,510
I have WD My Book Essential 2TB. The problem is, when i am transferring file via USB 3.0 port, sometimes the harddisk stop working suddenly, as if i unplug the power cable. even the led indicator turned off.

But, if i am transferring file via USB 2.0 port, it work perfectly.

I have friend who have the same harddsik, he has same problem too.

Do you have any idea to solve this problem? Thank you very much...
 
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Gerry Indramades Almi

Honorable
Jul 1, 2013
5
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10,510


if my mainboard driver is the problem, why this problem occurs on my friend who use different notebook vendor too?
 
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thesatman

thesatman

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Aug 22, 2013
1
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10,510
I got same exact problem! i got me the new asus sabertooth z87 motherboard with C2 stepping because the C1 steeping had the USB 3.0 problems.but iam 100% i got c2 steeping board.when i connect the hard drive with usb 3.0 windows give the disconnect sound for device all the time and it wont be shown as hard drive.on USB 2.0 port every works perfect. i also checked to get newest USB 3.0 driver for the board does not help!
 
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Nicki Jensen

Honorable
Dec 7, 2013
1
0
10,510
I had exactly the same problem.. Its quite easy to fix though

Go to Control Panel -> System and Security -> Power Options

Then Change plan settings on the power plan you are using.

Then Change advanced power settings.

Find USB settings -> USB selective suspend setting and make sure they are on Disabled

I hope this works for you guys as well as it did for me :)
 
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