Hey so reccently ive been trying to fix a friends computer, he reports the BlueScreen shows memory_management. His computer was running slowly and he required a reformatt, uppon trying to reinstall windows his computer would allways bluescreen, aswell as browsing and playing games.
after testing both ram sticks indevidually with memtest86 and seeing no errors reported after a full 10 passes, i decided to move on and see if windows would then reinstall. this time windows did indeed fully reinstall, so i believed the issue to be fixed.
after a few hours windows bluescreened again with the exact same issue reported memory_management.
i decided to look at the DMP file with blue screen viewer, the two issues highlighted were ntoskrnl.exe+e19f3 and PCIIDEX.SYS+1ac1. unfortunately i have no clue what this means, so i cant do much with it at all.
could i request some assistance as to what those two crash adresses actually mean.
thank you very much in advance.
edit: ive tried to find an attachment option but i cant see any, surely your going to want to see the DMP file yourself, here is an uppit link, if it requires a change ill do so
okay, so it turns out, because im new to this diagnostic stuff i thought on memtest86, test 10 / 10 was a full scan, i told my friend to run it again ( after finding out that is only 1 test indeed) and after many many hours had passed the test was FULLY complete to, SHOCKING results!
(images of the memtest completed with both 4GB ram sticks installed)
soo... i think its safe to say we may have found our problem!
so i guess the next stop is to run seperate tests on the RAM sticks to determine if its indeed a busted RAM stick
or both may be dodgy, i guess ill get to that ASAP!