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ATI Cards keep crashing when playing graphic intensive games

Last response: in Graphics & Displays
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July 1, 2013 8:39:32 AM

I have an Asus CM1831 Desktop that has undergone the following changes:
- Installed a 128g SSD with Windows 7 Pro 64bit OS
- Replaced RAM with 2x 8GB G.Skill RAM (http://www.newegg.com/Product/Product.aspx?Item=N82E168...)
- Replaced PSU with a Raidmax 850w (http://www.newegg.com/Product/Product.aspx?Item=N82E168...)
- Installed Gigabyte Radeon HD 7850 2g (http://www.newegg.com/Product/Product.aspx?Item=N82E168...)

The issue:
Anytime I play a game my video will inevitably crash. The screen will either go black, but most often will have lines and solid colors, most often it will resort with the machine hard rebooting on its own. This generally only happens on higher graphic intensive games, with graphics turned up to high / max. If the graphics are set to low, I will never experience this problem.
The steps I have taken to address this issue:
- Clean drivers in safe mode, reinstall various drivers (from old, to current, to beta)
- Clean install of OS
- Upgrade PSU from 500w to 850w (Note: This seemed to help, as it reduced the number of times I experienced this issue, but it still happens)
- Use Catalyst Control Center to under-clock the card and boost power by 20% (This also seems to help, but crashes are inevitable still)
- Hooked up a 500w PSU to video card only. (This too seemed to improve the issue, but still crashed)
- Event viewer shows the error occurring as “Display driver amdkmdap stopped responding and has successfully recovered.” Error Code: 4101
The card is not bad, it works perfectly fine in another rig. My wife is experiencing the same issue with another Radeon HD 6850 card, and her setup is slightly different from mine.
Other things to note:
- It tends to happen less often after a fresh reboot, if the PC has been on awhile or comes back from sleep mode it happens nearly immediately.
The card will be fine until I get into any game that demands HQ graphics (Neverwinter, Skyrim, Witcher 2, etc.) but plays older games just fine (Everquest, Minecraft, Oblivion, etc.)
When we use a GeFroce 9800 GT, we experience none of these problems. It seems to be purely an ATI related issue.
Does anyone have any other ideas?
July 1, 2013 8:59:55 AM

Update monitor drivers.It might be related to your monitor.
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Best solution

July 1, 2013 9:04:46 AM

if ur having "artifacts" on screen before crash it is likely the card is overheating. try playing with case open and a room fan blowing hard on ur video card. if its stable then u need more fans in the case. OEMs often have poor air management and not enough fans. amd's cards have been typically hotter than their nvidia counterparts(lately anyways). the fact that its only graphically intensive games points to overheating. also make sure the gpu's fan is operating properly and ramping up under load. i had a gtx260 card that would not raise fan speeds beyond 40% and it would get so hot that i could smell it, then it "baked" and killed my hard drive that was too close. HEAT is our mortal enemy
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July 1, 2013 9:12:04 AM

Ty_Killington said:
if ur having "artifacts" on screen before crash it is likely the card is overheating. try playing with case open and a room fan blowing hard on ur video card. if its stable then u need more fans in the case. OEMs often have poor air management and not enough fans. amd's cards have been typically hotter than their nvidia counterparts(lately anyways). the fact that its only graphically intensive games points to overheating. also make sure the gpu's fan is operating properly and ramping up under load. i had a gtx260 card that would not raise fan speeds beyond 40% and it would get so hot that i could smell it, then it "baked" and killed my hard drive that was too close. HEAT is our mortal enemy


I forgot to mention that we tried this as well. I used afterburner to monitor the temp and crashes would occur at varrying levels from 60-74 celsuis. I took the case out and had fans blowing directly into it, temp does not seem to be the issue.
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