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Accidentally deleted MS Office on Windows 8

Last response: in Windows 8
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July 2, 2013 12:15:56 AM

Hello. I bought a HP laptop (with pre-installed Windows 8) for family use 3 days ago and my younger siblings started using it, downloading content and apps. The touch pad became spotty - unresponsive the next day; I checked the touch pad settings and the programs I was running and everything seemed to be ok. I decided to do a laptop refresh and, when nothing changed, a factory reset. Today I decided to do some work with MS Word and it seems I do not have it. I did not bother to check if I had it in the first place... if I did, is there any way of getting it back after the making the factory reset?

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July 2, 2013 12:26:48 AM

MJGO4321 said:
Hello. I bought a HP laptop (with pre-installed Windows 8) for family use 3 days ago and my younger siblings started using it, downloading content and apps. The touch pad became spotty - unresponsive the next day; I checked the touch pad settings and the programs I was running and everything seemed to be ok. I decided to do a laptop refresh and, when nothing changed, a factory reset. Today I decided to do some work with MS Word and it seems I do not have it. I did not bother to check if I had it in the first place... if I did, is there any way of getting it back after the making the factory reset?


Unfortunately, you can't. When you did a factory reset, it wiped everything except the OS. Solutions could be to buy a new licence or using a alternative free program called OpenOffice. It's free and compatible with word, excel and powerpoint files.
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July 2, 2013 12:30:51 AM

I bought it just last week, is there any possibility that the store I bought it from will have the product key or anything that I can use to reactivate the program? Or will a call to Microsoft's customer service produce any kind of result? The laptop was actually my first big purchase so I'm not sure how things like this go.
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July 2, 2013 12:33:19 AM

MJGO4321 said:
I bought it just last week, is there any possibility that the store I bought it from will have the product key or anything that I can use to reactivate the program? Or will a call to Microsoft's customer service produce any kind of result? The laptop was actually my first big purchase so I'm not sure how things like this go.


Yes, try calling Microsoft's customer service. They will help and resolve the problem.
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July 2, 2013 12:45:27 AM

Factory resets return them to the way they shipped. Including ALL factory software. Including office if it came with it.

Windows PCs never ship with Microsoft office on base models unless you specifically request it and pay extra for it.

aredflyingbird is apparently not familar with how factory restores work or with basic windows licensing, as HP is fully responsible for support of OEM products. Calling Microsoft will do you no good, and you never had a license for office.
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July 2, 2013 12:51:53 AM

unksol said:
Factory resets return them to the way they shipped. Including ALL factory software. Including office if it came with it.

Windows PCs never ship with Microsoft office on base models unless you specifically request it and pay extra for it.

aredflyingbird is apparently not familar with how factory restores work or with basic windows licensing, as HP is fully responsible for support of OEM products. Calling Microsoft will do you no good, and you never had a license for office.


He bought it, it didn't come pre-installed.
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July 2, 2013 3:07:01 AM

MJGO4321 said:
I bought it just last week, is there any possibility that the store I bought it from will have the product key or anything that I can use to reactivate the program? Or will a call to Microsoft's customer service produce any kind of result? The laptop was actually my first big purchase so I'm not sure how things like this go.


Did you buy Office or the laptop 'last week'?
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July 2, 2013 5:49:59 AM

I know that almost laptop has a recovery drive, which can help you recover your machine to the factory, means when you bought it. It is not like windows 8 refresh, it brings your laptop back the state when you bought it
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July 3, 2013 11:44:07 PM

USAFRet said:
MJGO4321 said:
I bought it just last week, is there any possibility that the store I bought it from will have the product key or anything that I can use to reactivate the program? Or will a call to Microsoft's customer service produce any kind of result? The laptop was actually my first big purchase so I'm not sure how things like this go.


Did you buy Office or the laptop 'last week'?


The laptop.
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July 4, 2013 2:57:18 AM

MJGO4321 said:
USAFRet said:
MJGO4321 said:
I bought it just last week, is there any possibility that the store I bought it from will have the product key or anything that I can use to reactivate the program? Or will a call to Microsoft's customer service produce any kind of result? The laptop was actually my first big purchase so I'm not sure how things like this go.


Did you buy Office or the laptop 'last week'?


The laptop.


Unless you specifically paid for Office, then you never had it, wipe or no wipe.

"I did not bother to check if I had it in the first place..."

I don't think you did.
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July 4, 2013 1:11:20 PM

Many new computers have Office 2013 trial version pre-installed, so unless you specifically bought the computer because it came with the non-trial Office installed (which would make that laptop several hundred dollars more expensive than its twin), it would be likely that it was the trial version on your system. I had actually purchased my version of Office downloaded via the web. Days later I did a system refresh and it wiped Office. You can download the program... but to get in you need to either plug in the Key (which I was able to find on my purchase confirmation I had stored in Gmail) or have set it up linked to a Microsoft email address (Live or Hotmail) - which I had not done.

FYI... if you work for a big corporation that uses Office (which most do) they may have incorporated HUP in their agreement with Microsoft. What is HUP you ask? For $10 an employee can buy Office 2013 Professional (usually $400) for their own computer under the Home Use Program. See link and check with your company:

http://www.microsofthup.com/hupus/home.aspx?culture=en-...
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