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Plantronics 780 headset & Realtek HD: Only windows sounds, no music

Last response: in Components
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July 2, 2013 10:43:04 AM

I think I made a huge mistake.

I bought the Plantronics 780 headset and it's USB. I don't have any sound card, only the built-in Realtek HD audio. When I connect the headset on my monitor's USB socket, I can hear the "ding" sound when I change the volume in the windows sound settings, but there are no applications in the mixer.

Here is a screenshot of the default audio device:


and here is a screenshot of the headset:


I'm wearing the Gigabyte GA-Z68XP-UD3, which has the Realtek ALC889 codec, High Definition Audio, 2/4/5.1/7.1-channel, Dolby Home Theater yada yada yada.

Is there anything I'm missing? How can I make the headset play audio? Is there any chance the Realtek doesn't support USB? Does the sound card even matter?

Thanks in advance.

Best solution

July 2, 2013 10:48:39 AM

You have two different audio devices, you either need to set the output device in your audio player or change your default audio device to your headset.

USB counts as a separate audio device (usually has its own built in little sound card)

Right click on the audio icon, click playback devices, and select the Plantronics as the default audio device.
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July 2, 2013 10:51:02 AM

Ah, found it. I switch it to my default device and it works. Is there anyway to make it so that it automatically switches when it's plugged in and then switch back when I unplug it?

Thanks.
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July 2, 2013 11:01:12 AM

Nevermind, I found out that if I set the headset as the default device and plug it out, it will automatically switch to Realtek.
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