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USB Mouse and Keyboard don't work after login

Last response: in Windows 7
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July 3, 2013 11:04:56 AM

After installing a new monitor last night, when booting my computer this morning my mouse and keyboard plugged into the back of the computer worked fine, then suddenly once I logged into windows (after typing my password) the mouse and keyboard became unresponsive.

Uninstalling then re installing the drivers for the mouse and keyboard had no effect. Neither did unplugging them and plugging them back in.

Oddly - if I plug either of the devices into the USB ports on the front of my computer they work fine.

Anyone have an idea on how to fix this?
July 3, 2013 11:07:02 AM

You may have the USB ports that don't allow your mouse and keyboard to work disabled in the BIOS.
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July 3, 2013 11:10:23 AM

Azrael47 said:
You may have the USB ports that don't allow your mouse and keyboard to work disabled in the BIOS.


The USB Ports still work for other devices - for example I can still use these ports with no issue for my wifi adapter. Also they work while on the windows log in screen - which I wouldn't expect if they were disabled in the BIOS.
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July 3, 2013 11:12:42 AM

zakaru99 said:
Azrael47 said:
You may have the USB ports that don't allow your mouse and keyboard to work disabled in the BIOS.


The USB Ports still work for other devices - for example I can still use these ports with no issue for my wifi adapter. Also they work while on the windows log in screen - which I wouldn't expect if they were disabled in the BIOS.


Try connecting your keyboard and mouse cables/adapter into he alternative USB ports. Make sure that it is not connected to a blue header (USB 3.0)

Were you using your keyboard and mouse the other night, were they working. You could if you didn't have deficient products
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July 3, 2013 11:19:09 AM

Azrael47 said:

Try connecting your keyboard and mouse cables/adapter into he alternative USB ports. Make sure that it is not connected to a blue header (USB 3.0)

Were you using your keyboard and mouse the other night, were they working. You could if you didn't have deficient products


Last night, and well beforehand, the mouse and keyboard were working 100% with no issue. The problem only arose when I booted my computer up this morning.

Currently they are plugged into the only 2 non-USB 3.0 ports on back of my computer (there are 4 USB 3.0's). The only other non-USB ports are the 2 on the front of the computer, which as previously stated, they work in.
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July 4, 2013 9:53:39 AM

Update:

Apparently if I boot with one of the devices plugged into the front of the computer, and the other still plugged into the back they both work fine.

While this is a good temporary solution it still is frustrating as I'd like to have them both plugged into the back.

I'm seriously as a loss for whats causing this though, hopefully someone else has some ideas.
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July 4, 2013 9:57:16 AM

I am sure that you need to configure your on-board devices in the BIOS, make sure all USB headers are enabled in the BIOS and press F10.
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July 4, 2013 10:12:36 AM

I just checked my BIOS. All of my USB headers are enabled.
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July 4, 2013 10:18:32 AM

Can you give me the links to your keyboard and mouse.
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July 4, 2013 10:55:29 AM

How weird! Have you checked to see if there are updated drivers for your USB bus? Or for your motherboard/bios in general? That's kind of a cop-out answer, I know, but sometimes it helps.
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July 8, 2013 4:29:37 PM

Still haven't found a fix for this unfortunately. I did discover that the issue appears to be specific to these keyboards and mice together.

Plugging in a different mouse into the back with the keyboard doesn't cause any issues, nor does plugging in a different keyboard with the mouse.

Still would love to find a solution, because having my mouse plugged into the front of the computer at all times is not ideal.
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July 8, 2013 5:12:32 PM

New development - if the mouse is plugged in before the keyboard they both work fine. If the keyboard is plugged in first the issue happens. Either way the problem occurs on reboot.
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!