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windows XP won't re install with my disk. never prompted to boot from CD drive.

Last response: in Windows XP
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July 3, 2013 12:25:58 PM

I need to re install windows XP on my Dell laptop. I locked myself out of the computer and don't remember my password, and this was the only way I was told it would work. I've already lost access to all my files on the computer (cant log in) but now I cant even use the computer because Windows XP wont re install. I have the disk and case. It has 2 CD's in it. One says "microsoft office XP small business" and the other just says "Microsoft office XP". I've inserted both into the CD drive and re started the computer, but am never prompted to "boot from CD drive" and it just loads the current windows XP i have and wants me to enter a password and log on. How do I begin the process to re install windows so my computer is usable again?

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July 3, 2013 12:30:20 PM

Hi,

You have to get in bios and boot on dvd before HD.

Since we can't prove that it is your laptop and your lock out of bios, we can't help you with that here.
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July 3, 2013 12:30:30 PM

You need an XP OS disk, not an Office XP disk or Office Smalll Business disk.
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July 3, 2013 12:35:43 PM

What do you mean by "boot on dvd before HD"? what does HD mean is this context?
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July 3, 2013 12:38:51 PM

One says "microsoft office XP small business" and the other just says "Microsoft office XP".

Those are for installing MS Office, Not XP.
They will not work.
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July 3, 2013 12:39:49 PM

like ss202sl said you don't have an OS cd, you have the office cd, which is different.
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July 3, 2013 12:40:15 PM

samm986 said:
What do you mean by "boot on dvd before HD"? what does HD mean is this context?


You have to go into the BIOS, and change the boot order:
1. DVD
2. HD (hard drive)

This AFTER you obtain a valid Windows XP install disk.
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