Stress test memory utilization only reaches 3000MB

embty

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Jun 3, 2013
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When I stress test my corsair vengeance 2x 4gb using intel extreme tuning utility the memory utilization only jumps to a 3000mb max and not 7000mb or 8000mb and when I ran windows memory diagnostic and said there are some hardware problems detected contact manufacturer for ihelp. Could there be a problem is one of the rams broken? or am I understanding this in a wrogn way

Thank you in advance!
 
Solution
Bent pins can be the cause, might check carefully with a magnifying glass, make sure none are broken off/missing and all are straight, if any look out of line, take two razor blades and line them up in the aisle to either side of the bent ones and gently squeeze together, then do same at a 90 degree angle, repeat till straight
I would not expect Intel's stress test to use all available RAM in your system. That's not quite the point of the test. It's more of a general pass / fail system for the RAM subsystem, at it's current settings, under a heavy work-load, rather than a complete bit testing system, to verify every memory location as being good.

If Windows Memory Diagnostic is reporting an error with your RAM, you would do well to get a second opinion and dig further.

There are plenty of programs out there, but here are links to two respectable ones, both of which are free, and I would recommend one or even both, as one is a fork of the other and in rare occasions will have differing opinions about the reliability of RAM.

MemTest86:

http://www.memtest86.com/

MemTest86+:

http://www.memtest.org/

If either of those also return memory errors, your best bet is to consider at least some of your RAM as defective or malfunctioning.

Even while not defective, your RAM can easily return bad values if it's improperly configured, so a result of errors being returned is not yet all you should do to determine a defect.

If you are comfortable, you should really start by determining that your RAM is configured properly, even before trying to do any tests upon it.

With a free program such as CPU-Z:

http://www.cpuid.com/softwares/cpu-z.html

You can look at the SPD (Serial Presence Detect) information for each of your installed memory cards and with that information written down, you can look at the actual running speeds of the memory. If the column that matches the speed your RAM is running at, has values that differ from your actual running values, you need to correct those timings through BIOS.

Be careful though, as messing with things like that can render your computer unbootable. If you're really uncomfortable with this, I recommend having a more experienced friend or even a shop do further work.

If you have determined all of your memory settings are within the designed specifications for the modules, or have adjusted them to be within the rated tolerances, then you can finally get to testing the RAM and expect reasonably realistic results from a memory testing program.

Once you have determined that you are getting memory errors, assuming you can't read memory addresses to know which module inside the computer it is, you need to start isolating your RAM modules inside the computer, then retesting. You will likely find it's only a single stick out of 2 or 4 that is malfunctioning, unless you have bad settings. Pulling all but one module, then retesting, will tell you which module is defective.

Once the defective memory module has been determined, you will want to contact the manufacturer to request an RMA (Return Material Authorization.) Most reputable brands of RAM module manufacturers have a lifetime warranty and are fairly easy to work with.

If you have multiple modules of the same RAM installed, you will want to send the RAM modules back as a pair. With something like a Post-it note, mark the defective module, then package up the pair as per the RMA requirements. The reason for this is, RAM has very small tolerances, and the faster the RAM, the tighter the tolerances. To run two sticks or more together, they need to be as close as possible, so most factories take modules from the same batch and pair them together in groups of 2 or 4. They will make sure you get a closely matched pair back from your RMA, if you send a matched pair.

Anyhow, hope this helps some.
 

embty

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Jun 3, 2013
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Well the problem is Im having issues with installing some games ( coundlt copy files and things like that ) as far as I have read they are memory issues related I also remebered that I have accidentally bent some pin on the of the mobo, could that be the problem ? I have done everything you told me to do above but nothing seems to solve the problem I just get that theres errors but not sure where they are I removed 1 memery and left one and it worked prefectly but still getting the erorrs the pc also restarts when I leave it sometimes which is a memory problem but i cant seem to locate the problem is it the mobo or the rams? or are they just some configs ( i havent OC or done anything)

Edit: and btw the memtest showed 65535+ contagious errors so Im pretty sure now that there is somthing damaged here I have also fixed the bent pins on the back of the motherboard (exactly behinde the ram slots) they look perfect now.
The problem now is what do I have to replace RAMs or MOBO? cant figure out
 
If you are receiving memory errors, those must be corrected before you expect anything at all to run correctly on the computer. Since you have no control over which memory addresses that software you are trying to run will be assigned to, and you know your memory is returning bad results, you must sort those out, or nothing we can do in software is going to help.

It makes sense that you would be unable to correctly and successfully copy files for games, if the memory you are using to copy the files with is returning bad results.

Any copied data should be verified to be correct, and this likely won't be something you can do until you can run memory testers without returning errors.

You said you removed 1 stick of memory and still received errors? Pardon my misunderstanding, but when running a single stick of memory, you want to re-run the memory test. If you get errors, pull out the single stick, replace it with the other, and test again. If every memory module you test, even by itself, is returning errors, you have either a bad setting that is causing your motherboard to run the memory incorrectly, a bad memory slot, or a bad memory controller. It's unlikely, but unfortunately also possible that every stick is defective. If they all test bad, the first thing to assume is something else could be the culprit. Memory is generally very reliable unless mishandled.

I can't really speak to the pins you said were bent on the motherboard as I don't have enough information there. You do however need to be careful when straightening anything that you do not stress the solder points and lands on the back of your motherboard so they do not crack or detach. That could certainly cause problems.

You can test the same stick of memory in different slots, if you suspect the memory slot on the motherboard is causing the errors.

The memory controller on most modern systems is integrated into the processor, so the likelihood of that being the issue is fairly low. The only way to isolate that would be to swap in a different CPU.

You haven't yet mentioned any results from looking at your memory timings with CPU-Z.

My recommendation is to test each stick of memory individually, in multiple sockets on the motherboard, and if they all return consistently bad results, focus on the settings for the memory in BIOS. CPU-Z can read the SPD on the memory modules and tell you what they are intended to be running at, and it will also list the current settings that are being applied to them. These settings, if incorrect, can easily cause bad data to spit out of the memory. There is also a concern about voltage being applied to the RAM, either too much or too little, and even to a lesser extent, the ambient temperature in which the memory is being made to operate.
 

embty

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Jun 3, 2013
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CPU-z results
SChkWIp.jpg

I dont understand what to do with those to be honest. Also the rams are installed according to the motherboard manual in the correct slots thats why i tend to avoid changing anything
Games keep crashing over and over its really a mess I need to know what is faulty and replace it fast :(
this also the memory setting from intel tuning utlilty http:// its also on 1333mhz by default the ram is suppose to be 1600mhz right? in the picture i changed myself ( auto profile)
 
I'm still here. Sorry about not getting back to you sooner. The screenshots are great. Any chance we can get a look at the Memory tab-page? That will tell us what your memory is currently running at.

The reason we want to get the numbers from the SPD on the memory module, is so we can verify that you're running them at those numbers, as shown on the Memory tab-page, and if for some reason you're not set to those numbers, so we can hopefully venture into the computer's BIOS and tell it to configure the RAM to run with those settings. I'm hoping you have at least a minor familiarity with going into the BIOS setup for your computer. It is the first accessible setup area that you can go into, shortly after powering on the computer. Usually entered by pressing Delete on the keyboard as the computer is first booting, before the Windows logo screen appears. On branded machines the button (or key combination) is often something different, so if you have a branded machine such as Acer, Dell, HP, etc., here is a great list you can use to find the right key to enter the BIOS setup on your computer:

http://pcsupport.about.com/od/fixtheproblem/a/biosaccess_pc.htm

Just be careful, as there is no undo function for settings in BIOS short of resetting it to the factory defaults, or just remembering what setting(s) you've changed and changing them back. :) Also, just because you can change things in there, doesn't mean it's a good idea. I'm only recommending changing what is needed, nothing more, unless you have some understanding what you're doing.
 
I looked at your picture for the Intel memory utility. I must admit I'm unfamiliar with that particular tool, and I'm not entirely sure, but it looks as if you may be running at 1333, which while not specifically a problem, I can't be sure. It's also not listing the entry for tRC, which is one of the settings we would like to verify.

Another thing that I notice is, your processor is said to be running at 42°C in your screen shot from the Intel utility, while the processor is only at 7% utilization.

That seems very hot for any reasonably new processor to be running at while near idle. Perhaps the cooling solution for the processor is malfunctioning, or underperforming for some reason, or the ambient temperature in the system, and that the computer is running in is too high?

May I inquire as to what processor make / model you're running, so I can get a better idea of what the temperature range should be?

Also, have you any idea what temperatures your processor heats up to when under a heavier load, such as upwards of 50% and preferably, what the temp under load at 100% is?

You can use a utility such as Prime95 to put a full load on your processor for the purposes of checking temperatures. Pick the version which matches your installed version of Windows, or if you are unsure, just use the 32-bit version:

Windows 64-bit:

http://download.mersenne.ca/gimps/p95v279.win64.zip

Windows 32-bit:

http://download.mersenne.ca/gimps/p95v279.win32.zip

If you need a free utility to check the temperatures while running the Prime95 tool, Hardware Monitor is a good choice:

http://www.cpuid.com/softwares/hwmonitor.html

Or if it's more convenient, use your Intel utility again.

The reason for the curiosity as to temperature - if your processor is overheating, your symptoms could be memory errors. Generally though, if it's the case that your processor is throwing out bad data, it can spit out symptoms to look like just about anything in the system is going nuts.
 

Tradesman1

Legenda in Aeternum
Bent pins can be the cause, might check carefully with a magnifying glass, make sure none are broken off/missing and all are straight, if any look out of line, take two razor blades and line them up in the aisle to either side of the bent ones and gently squeeze together, then do same at a 90 degree angle, repeat till straight
 
Solution