Asus Motherboard RMA?

lukey2k10

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Jun 14, 2011
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I've been searching all day for this and it's just not possible. They give 3 year warranties yet it's practically impossible to RMA anything. I can only find it for US/Canada, not U.K. Tried filling out their enquiry form online and that wasn't working.


Anyone know how to contact them in the U.K?
 
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MY solution after dealing with ASUS for 1.5 hours tonight is that I have as of that experience purchased my last ASUS product.
I've built PC's since the 80's. The only experience I could say comes close to comparison for poor CS was dealing with Adobe (which was to correct their mistake) as this
was the WORST experience I've had with a hardware RMA. Yeah...i thought hey the board has a 3 year warranty...No problem...I thought they'd...

lukey2k10

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Jun 14, 2011
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Ebay unfortunately. It was a while ago so I cant exactly contact the seller hence why I'm trying to contact asus, but that's like finding a needle in a haystack!
 

Azrael47

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Ahh thats may problem. See I had an experience with a water cooler from Corsair which I purchased on Amazon. It was deficient and making a churning sound so I requested a replacement and sent the Corsair water cooler back to the Amazon Returns Center. For Corsair to sell in Britain I think corsair rely on selling there products through companies such as Scan or Overclockers.co.uk

How long have you had the motherboard for?

Try having a look for a guy on the Corsair forums called "The RAM Guy", he may assist you with any further questions.
This link should direct you>http://forum.corsair.com/v3/member.php?u=1584
 

ledoctor

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Sep 8, 2010
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MY solution after dealing with ASUS for 1.5 hours tonight is that I have as of that experience purchased my last ASUS product.
I've built PC's since the 80's. The only experience I could say comes close to comparison for poor CS was dealing with Adobe (which was to correct their mistake) as this
was the WORST experience I've had with a hardware RMA. Yeah...i thought hey the board has a 3 year warranty...No problem...I thought they'd be like.. oh say
Patriot who honors their lifetime warranty in the blink of an eye. Or Western Digital who I've never had a problem with. ASUS 1st off makes it all but impossible to even get to the RMA... there isn't a form online for it.
The CS person I dealt with went through a ridiculous list. A funny thing was the questions they didn't ask. Like they didn't ask what boards I'd had that malfunctioned in their PCIe slots or what I had connected to the SATA ports that went bad.
Given that I was using an i7990x one might think they'd have asked if I'd changed voltages to overclock....Nope.. not a single question.
They made my decision easy to buy an MSI board for my new socket 1150 CPU.

ASUS. never again.

Update: After waiting for 2 days with n RMA I finally called the number I got during my online chat. I had my RMA in 3 minutes. This is what the process *should* be like. Nobody wants to have to get an RMA but hey....stuff happens. It would be nice though if the reps had a little more knowledge before being turned loose on the public. The 1st person I dealt with actually wanted me to reinstall Windows 7 before she'd proceed. Silly. Hopefully my turnaround time will be short. I any event this will be one of my "secondary" units going forward....it's sad that there wasn't better support for my CPU (i7 990x) which was/is a good CPU; especially at the price I had to pay which due to lucky circumstance was $0.
 
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