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Asus Motherboard RMA?

I've been searching all day for this and it's just not possible. They give 3 year warranties yet it's practically impossible to RMA anything. I can only find it for US/Canada, not U.K. Tried filling out their enquiry form online and that wasn't working.


Anyone know how to contact them in the U.K?
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  1. Where did you get it from?
  2. Azrael47 said:
    Where did you get it from?

    Ebay unfortunately. It was a while ago so I cant exactly contact the seller hence why I'm trying to contact asus, but that's like finding a needle in a haystack!
  3. In UK the RMA process is handled by the retailer that you bought the motherboard from.
  4. Ahh thats may problem. See I had an experience with a water cooler from Corsair which I purchased on Amazon. It was deficient and making a churning sound so I requested a replacement and sent the Corsair water cooler back to the Amazon Returns Center. For Corsair to sell in Britain I think corsair rely on selling there products through companies such as Scan or Overclockers.co.uk

    How long have you had the motherboard for?

    Try having a look for a guy on the Corsair forums called "The RAM Guy", he may assist you with any further questions.
    This link should direct you>http://forum.corsair.com/v3/member.php?u=1584
  5. Try with Asus here at the UK site:

    https://eu-rma.asus.com/pick_eu/uk/
  6. Tradesman1 said:
    Try with Asus here at the UK site:

    https://eu-rma.asus.com/pick_eu/uk/


    That's only for products like notebooks and tablets, not pc components :(
  7. Thought might be worth a try :(
  8. Best answer
    lukey2k10 said:
    I've been searching all day for this and it's just not possible. They give 3 year warranties yet it's practically impossible to RMA anything. I can only find it for US/Canada, not U.K. Tried filling out their enquiry form online and that wasn't working.


    Anyone know how to contact them in the U.K?


    MY solution after dealing with ASUS for 1.5 hours tonight is that I have as of that experience purchased my last ASUS product.
    I've built PC's since the 80's. The only experience I could say comes close to comparison for poor CS was dealing with Adobe (which was to correct their mistake) as this
    was the WORST experience I've had with a hardware RMA. Yeah...i thought hey the board has a 3 year warranty...No problem...I thought they'd be like.. oh say
    Patriot who honors their lifetime warranty in the blink of an eye. Or Western Digital who I've never had a problem with. ASUS 1st off makes it all but impossible to even get to the RMA... there isn't a form online for it.
    The CS person I dealt with went through a ridiculous list. A funny thing was the questions they didn't ask. Like they didn't ask what boards I'd had that malfunctioned in their PCIe slots or what I had connected to the SATA ports that went bad.
    Given that I was using an i7990x one might think they'd have asked if I'd changed voltages to overclock....Nope.. not a single question.
    They made my decision easy to buy an MSI board for my new socket 1150 CPU.

    ASUS. never again.

    Update: After waiting for 2 days with n RMA I finally called the number I got during my online chat. I had my RMA in 3 minutes. This is what the process *should* be like. Nobody wants to have to get an RMA but hey....stuff happens. It would be nice though if the reps had a little more knowledge before being turned loose on the public. The 1st person I dealt with actually wanted me to reinstall Windows 7 before she'd proceed. Silly. Hopefully my turnaround time will be short. I any event this will be one of my "secondary" units going forward....it's sad that there wasn't better support for my CPU (i7 990x) which was/is a good CPU; especially at the price I had to pay which due to lucky circumstance was $0.
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