Iphone and laptop both stopped connecting

Chris Marshall

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Jul 5, 2013
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3 days ago my laptop and iphone both suddenly stopped detecting my home wireless network. I have spoken to belkin and they say the router is working fine, and i have spoken to samsung who say my laptop is working fine. 2 other laptops and an iphone work fine in the house still. I have no idea what else could be wrong. any help would be much appreciated. thanks
 
Solution


Every communication device has a MAC address (bluetooth, WiFi, ethernet), that they authenticate with. Similar to an IP address, but unique to the device. The is usually a translation between IP address to MAC address that occurs to route traffic properly. http://en.wikipedia.org/wiki/MAC_address
A malicious user or program may have accessed your network and listed the devices as banned, but a factory reset would have cleared the...

fyrye

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Jul 1, 2013
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Hmm I would consider resetting the router to factory defaults by pressing the reset button. It's possible the MAC addresses may have been banned at the router.
The only other thing I can think of would be possible removal of the connection from the list/ignore SSID.
I would try connecting manually to the SSID name (manually define wireless network) if you haven't already.
 

Chris Marshall

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Jul 5, 2013
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Thanks for your reply.
I have reset the router and even rebooted my laptop, i have tried to connect manually and still nothing works. Belkin said that it might be something to do with my internet provider but samsung said that was rubbish. what are the mac addresses and why would they be banned
thanks
 

fyrye

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Jul 1, 2013
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Every communication device has a MAC address (bluetooth, WiFi, ethernet), that they authenticate with. Similar to an IP address, but unique to the device. The is usually a translation between IP address to MAC address that occurs to route traffic properly. http://en.wikipedia.org/wiki/MAC_address
A malicious user or program may have accessed your network and listed the devices as banned, but a factory reset would have cleared the banned list.

Does your laptop/iPhone detect other wireless networks? Maybe in your neighborhood or the next time you go out to a store/restaurant see if a list pops up. To see if it specific to your router or to the devices. Maybe even ask a neighbor/friend if it would be okay to test connecting your iPhone to their WiFi as you are having issues with your router.

There is also a possibility that WiFi was disabled on the devices by someone, to my knowledge there isn't a way to corrupt WiFi on the iPhone - but am pretty sure it is possible. On a PC however there a number of ways a malicious user could change drivers/registry settings to disable/block access via WiFi.
 
Solution

Chris Marshall

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it detects other networks yeah. my laptop even connected to the wi-fi for about 2 mins yesterday then it stopped detecting the network. my iphone connects about every 4 hours and then when i try to use it it disconnects.
 

fyrye

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Intermittent with the ability to see other networks, usually means faulty router, especially since you performed a factory reset which rules out a lot of other issues. Have you tried updating the Router's firmware?
I doubt your iPhone and laptop both have a virus/configuration issue.

How far away from the router are you while trying to connect?
 

Chris Marshall

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Jul 5, 2013
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I have updated the firmware. the router seems to be working fine as all other laptops and phones connect fine through it.
i appreciate what you say about intermittent stuff, but it works fine for everyone else.