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12GB RAM, only 8GB showing in Windows and BIOS

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July 5, 2013 7:03:10 PM

Hi all!

I recently upgraded my ram to 3x4GB sticks of KHX1600C9D3. I installed them in my system but only 8GB is showing up in both Windows and the BIOS.

Although when running CPU-Z it shows the size of 12228MB, but running in dual channel mode.

I have a Asus P6X58E WS Motherboard and both Kingston and Asus support lines are closed :( 

Any help regarding this issue would be greatly appreciated, thanks!

CPUZ
a c 174 } Memory
a b Ĉ ASUS
July 5, 2013 7:13:54 PM

Hello,

Update your BIOS to the latest version and then check the amount of memory in the BIOS. Could you let me know the windows version you are using like 32Bit Professional etc?
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Best solution

July 5, 2013 7:27:43 PM

Legohouse said:
Hello,

Update your BIOS to the latest version and then check the amount of memory in the BIOS. Could you let me know the windows version you are using like 32Bit Professional etc?


I managed to solve the problem.

I ended up testing each RAM stick in pairs, which worked out fine. Then I reinstalled the third stick and the system booted with 12gb. I guess one of the sticks had an improper contact.
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a c 174 } Memory
a b Ĉ ASUS
July 5, 2013 7:37:35 PM

Great to hear that you have solved the issue without any help. Kindly, close the thread. Cheers, mate!!
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July 5, 2013 7:44:09 PM

Legohouse said:
Great to hear that you have solved the issue without any help. Kindly, close the thread. Cheers, mate!!



How does one close a thread here? :p 
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