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Black screen after long idle with new Radeon HD 7750

Last response: in Graphics & Displays
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July 6, 2013 6:45:20 AM

Hi
I just got a new Sapphire HD 7750 1GB GDDR5 Low Profile for my HP Slimline s5-1240d PC, upgraded from a HD 7450 (rebranded HD 6450 i think)
Specs:
Windows 8 Pro 64 with Media Center
Intel Core i5-3450
HD 7750 connected via PCIe x16 2.0
8GB RAM
500GB HDD
HP 2311f 23" 1080p connected via DVI
270W PSU
DVD Drive

Original specs: http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&lc=en... (they upgraded to 8GB ram when I bought the desktop)

I have set Windows to turn off the display after 20 minutes, but when i move the mouse to wake the display from sleep, the display just shows a blank black screen. The display detects an input, but it is just a black screen.

I have tried using Remote Desktop Connection to my desktop and I log on and see the dialog "Catalyst Control Center: Host application has stopped working"

Also, right after log on using RDC, my desktop will show the Windows 8 Lock screen and i can log back in and everything will work as usual.

I've already uninstalled and reinstalled the AMD 13.4 drivers but still have the same issue.

I know my PSU is kind of low powered but I did some research and people seem to be saying that 270W is enough, anyway this seems to be more like a driver issue?

I tried going into sleep mode and resuming manually, as well as turning off and on the screen manually, but the computer seems to be able to resume fine. Only happens when it automatically turns off the display.

Help please? Any way to fix this without disabling the turning off display feature?

Thanks!

Best solution

a b \ Driver
July 6, 2013 10:12:44 AM
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A. When these power saver features are enabled, it causes a bunch of problems.
B. Windows shuts down your system to sleep, hibernate, standby, etc..etc...
C. After shutting down system to "save power" the system malfunctions when you try to wake it up again...and locks up, freezes, etc...
It locks the mouse, it locks the keyboard, it shuts off the display, and locks out the hard drive, it shuts off USB devices, etc...etc...
D. This will cause you to pull your hair out, and go to the funny farm...(those nice young men in their pretty white coats)
E. Make it stop, please make it stop.
F. Shut off all these "features" and USE your computer for a change):

Click Start, Click Control Panel,
Look at the top of the window, in the path bar you see “control panel >”
Click on “>” (in the path bar) now click on “all control panel options.”
(This will open up all the hidden controls available)
Click Power Options
click on the arrow to “show other plans”
Check the Box that says "high performance"
Click (in high performance) "change plan settings"
Turn off display: set to NEVER
Put the computer to sleep: set to NEVER
Click: Change advanced plan settings
Scroll down the list: Click on the + signs to expand the choices for each item on the list.
Require a password on wake up: set to NO
Hard disk: turn off the hard disk: set to NEVER
Wireless adapter settings:
Sleep: set to NEVER
Allow Hybrid sleep: set to NEVER
Hibernate after: set to NEVER
Allow wake timers: set to disable
USB settings:
USB selective suspend setting: set to NEVER
Power Buttons and lid:
Power button action: Setting: set to shut down
Sleep Button Action: set to: do nothing
PCI Express:
Link State Power Management, Setting: OFF
Processor Power Management: Minimum state (set to) 7%

System Cooling Policy: setting: Active
Maximum State (set to) 100%
Display
Turn off display after: setting: NEVER (turning off display automatically can cause freezing also)
Turn off the monitor power manually, when you want it off. Don’t use the auto monitor turn off.
Multimedia Settings:
When Sharing Media: Setting: Prevent idling to sleep
When Playing Video: Setting: Optimize Video
Click APPLY
Click OK

Open the bios set up and make sure "cool and quiet" is OFF. (AMD)
If there is a power saver or a "quiet mode" in the bios, shut it off...
There may be a performance setting in the bios setup you have...make sure it's cranked up to max.
in the bios, see that the allocation for video, if available, is maxed.

Now open the hardware manager profiles...
click start
click computer
click system properties
click device manager
double click on mice and other pointing devices
right click on HID compliant mouse
left click on properties
click on the power management tab
UN-check the box that says: "allow the computer to turn off this device to save power." (there is now NO check mark in this box)
click OK

Now repeat this procedure for all mice, monitors, keyboards, and ALL USB ports on the device manager list.

You must open ALL the devices one at a time, as above, and turn off the power saver, for each device.

NOW turn all the security back ON. NOW open your security antivirus. Make sure the antivirus is set to "gaming mode." Or "multimedia mode."
This prevents the security updating from interrupting your game / multimedia priority.
IF the security does not have "gaming mode" or "multimedia mode" get different security.
IF you are using "free" security downloaded from the internet, get rid of it NOW.
Use ONLY professional all in one security. DO NOT load multiple mismatched security programs, which conflict with each other.
DO NOT load free tools into your system such as: "driver sweeper" or any of that "free" goofy stuff.

July 8, 2013 5:37:01 AM

soundguruman said:
A. When these power saver features are enabled, it causes a bunch of problems.
B. Windows shuts down your system to sleep, hibernate, standby, etc..etc...
C. After shutting down system to "save power" the system malfunctions when you try to wake it up again...and locks up, freezes, etc...
It locks the mouse, it locks the keyboard, it shuts off the display, and locks out the hard drive, it shuts off USB devices, etc...etc...
D. This will cause you to pull your hair out, and go to the funny farm...(those nice young men in their pretty white coats)
E. Make it stop, please make it stop.
F. Shut off all these "features" and USE your computer for a change):

Click Start, Click Control Panel,
Look at the top of the window, in the path bar you see “control panel >”
Click on “>” (in the path bar) now click on “all control panel options.”
(This will open up all the hidden controls available)
Click Power Options
click on the arrow to “show other plans”
Check the Box that says "high performance"
Click (in high performance) "change plan settings"
Turn off display: set to NEVER
Put the computer to sleep: set to NEVER
Click: Change advanced plan settings
Scroll down the list: Click on the + signs to expand the choices for each item on the list.
Require a password on wake up: set to NO
Hard disk: turn off the hard disk: set to NEVER
Wireless adapter settings:
Sleep: set to NEVER
Allow Hybrid sleep: set to NEVER
Hibernate after: set to NEVER
Allow wake timers: set to disable
USB settings:
USB selective suspend setting: set to NEVER
Power Buttons and lid:
Power button action: Setting: set to shut down
Sleep Button Action: set to: do nothing
PCI Express:
Link State Power Management, Setting: OFF
Processor Power Management: Minimum state (set to) 7%

System Cooling Policy: setting: Active
Maximum State (set to) 100%
Display
Turn off display after: setting: NEVER (turning off display automatically can cause freezing also)
Turn off the monitor power manually, when you want it off. Don’t use the auto monitor turn off.
Multimedia Settings:
When Sharing Media: Setting: Prevent idling to sleep
When Playing Video: Setting: Optimize Video
Click APPLY
Click OK

Open the bios set up and make sure "cool and quiet" is OFF. (AMD)
If there is a power saver or a "quiet mode" in the bios, shut it off...
There may be a performance setting in the bios setup you have...make sure it's cranked up to max.
in the bios, see that the allocation for video, if available, is maxed.

Now open the hardware manager profiles...
click start
click computer
click system properties
click device manager
double click on mice and other pointing devices
right click on HID compliant mouse
left click on properties
click on the power management tab
UN-check the box that says: "allow the computer to turn off this device to save power." (there is now NO check mark in this box)
click OK

Now repeat this procedure for all mice, monitors, keyboards, and ALL USB ports on the device manager list.

You must open ALL the devices one at a time, as above, and turn off the power saver, for each device.

NOW turn all the security back ON. NOW open your security antivirus. Make sure the antivirus is set to "gaming mode." Or "multimedia mode."
This prevents the security updating from interrupting your game / multimedia priority.
IF the security does not have "gaming mode" or "multimedia mode" get different security.
IF you are using "free" security downloaded from the internet, get rid of it NOW.
Use ONLY professional all in one security. DO NOT load multiple mismatched security programs, which conflict with each other.
DO NOT load free tools into your system such as: "driver sweeper" or any of that "free" goofy stuff.



Ok but apart from consuming more power, will disabling all these power saving settings like disabling hard disk turn off and PCIe power management reduce the lifespan of my system when it idles as compared to enabling power saving? Seems to me that leaving the system at full power when away for a while will affect its lifespan...
!