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New PC Freezing/ Crashing to Select Boot Drive Screen

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July 7, 2013 9:08:52 PM

I'm having a weird issue with my new build here and I'm thinking it may be my SSD that's at fault.

I recently started to experience problems after I have had my PC working great for about 2-3 weeks. My PC starts up normally, but after a couple minutes (idle or actually using my PC) my computer freezes up on me and everything but the mouse movement just stops. Can't even Alt+Ctrl+Del. A minute or 2 at the frozen screen and my PC automatically reboots and comes up with a "Reboot and Select Proper Boot Device" black screen. Whenever I turn off my computer and reboot, it boots and starts off with the screen where it lets me pick safe mode, safe mode with networking, normal mode, etc. I select normal and Windows boots up fine. And then a few minutes later ^ I experience the same issues with the freezing and rebooting.

Like I said, everything was just fine up to today. I don't remember changing anything dramatic recently. I'm thinking it's something to do with the SSD I have. Can anyone please help me out with this? Do you think it would a SSD hardware issue? I am still within the 30 day RMA from Newegg (only a few days left) and I'm thinking I should do that right now. Or would a simple Windows 7 re-install work?

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Notes: After my PC reboots and I see the boot device screen, I usually just push the power button for 4 seconds until my PC turns off and then turn it back on and then it boots up fine. But, my case also has a reset button, and when I push that at the 'select boot menu' screen, my PC doesn't detect my SSD and I get the same 'select boot menu' screen again. I went into my BIOS after using the reset button and confirmed that the SSD wasn't listed as an option. Remember, this is only when I use the reset button on my case. If I turn the whole PC off and then back on, it boots fine. Not sure if this is worth mentioning or not.

Note 2 - When my PC starts up, I usually open HWMonitor straight away to see if anything is unusual to me, but everything seems fine temp wise. CPU is sitting at mid-high 30s (max 43) (stock cooler), video card is mid-low 30s and SSD is mid-high 30s. I don't think this is an overheating issue.

Note 3 - I checked ADATA's website for SP900 firmware files, and I can see that there is a new firmware out for the SP900, but when I actually checked the files, I found out that there was no file for my specific model number that was listed on the firmware tool so I couldn't actually update anything. So I have no options with the firmware at the moment.

My Build:

CPU - AMD FX-6300
Motherboard - ASUS M5A97 LE R2.0
RAM - Crucial Ballistix Sport 8GB
SSD (Boot Drive) - ADATA SP900 64GB
External HDD (Data Drive) - USB3 Western Digital My Book 2TB
Video Card - Sapphire HD 7870 GHz 2GB
PSU - Corsair CX600
July 7, 2013 9:25:39 PM

Try Running hdtune and read the Ssd smart info for any warnings. Boot from a hirem boot cd run a virus scan and try booting using there mini xp boot and see if your pc reboots. Ssd are touchy on the power in the system. If the power supply having issues it may show up on a Ssd or drive not working right.
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July 7, 2013 9:40:38 PM

smorizio said:
Try Running hdtune and read the Ssd smart info for any warnings. Boot from a hirem boot cd run a virus scan and try booting using there mini xp boot and see if your pc reboots. Ssd are touchy on the power in the system. If the power supply having issues it may show up on a Ssd or drive not working right.


Downloaded the HDTune file on my laptop, put it on my flash drive and when I put the flash drive into my PC and tried to just install the program, it froze up on me. So I can't even finish installing the program without my PC freezing up.

Would you think this would be a SSD issue or might it be the power supply? I know you probably can't answer that question for sure. I still have the option to RMA the SSD directly to Newegg since it's within 30 days so I may as well do that. But I can't return/replace the Power supply to Newegg because of a rebate on it. I'd have to go to Corsair for that if it turns out to maybe be a PSU issue.
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July 8, 2013 2:56:54 AM

Try this...pull extra ram use one dimm and pull the gpu. Check that the CPU heat sink is on and then see if your system hangs. If it runs fine...try bios update for the mb if your not running the newest bios. Then run memtest and diags on system and one dimm. If the dimm passes...swap dimm see if the system hangs.
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July 8, 2013 8:44:13 PM

smorizio said:
Try this...pull extra ram use one dimm and pull the gpu. Check that the CPU heat sink is on and then see if your system hangs. If it runs fine...try bios update for the mb if your not running the newest bios. Then run memtest and diags on system and one dimm. If the dimm passes...swap dimm see if the system hangs.


I decided to pull apart my very old PC and pull an old 7200rpm 1.5 GB/s HDD and switch my SSD with it and it is running ok for the time being (but very slow). So I'm gonna go ahead and do the RMA with the SSD and hope for no errors next time around.

I only have 1 stick of 8GB Crucial Ballixtix Sport ram, but I decided to do a Memtest as you suggested (I know nothing about memtest) but as I'm running it right now, it has been about 40 minutes and it says Iterations: 3 Pass: 1 Errors: 20. So I'm guessing that means 20 errors so far? Is this a very bad thing? I Googled a little bit and read that even 1 error is bad in Memtest so I'm very concerned. My RAM is still under Newegg warranty and now I'm thinking I should RMA it too if the 20 errors is a really bad thing.

Edit - picture after an hour:
https://www.dropbox.com/s/5r04mzbxp59d6ac/IMG_20130709_...
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July 10, 2013 5:22:27 AM

Before You rma your ram make sure your mb bios is up to date. If it missing code for newer ram dimms under memtest you can get false error. Also check that the dimm is seated in the ram slot. If both ate fine and it fails again rma it.
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July 10, 2013 8:32:50 AM

smorizio said:
Before You rma your ram make sure your mb bios is up to date. If it missing code for newer ram dimms under memtest you can get false error. Also check that the dimm is seated in the ram slot. If both ate fine and it fails again rma it.


Thanks for the answer. I opened up another thread on that matter and was suggested to reseat the RAM and after I did that, I haven't gotten any errors on Memtest86+, HCI Memtest or Windows Memory Diagnostic. The RAM and motherboard appear to be fine now, it's just the SSD I'm gonna RMA as I've put in an old HDD and everything is working fine, so it's definitely the SSD that was the main issue for me.

-- And I will also update my MB BIOS as you mentioned.
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