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IRQL_NOT_LESS_OR_EQUAL ntoskrnl.exe BSOD

Tags:
  • Blue Screen
  • Ntoskrnl.Exe
  • Gateway
  • Windows 7
  • Intel
Last response: in Windows 7
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July 8, 2013 9:43:28 AM

This is the second time I've gotten this one this week, but haven't gotten it before this week. It's a recent fresh install, maybe a month old. Here's the specs:

Gateway NV57H22u:
Intel i3-2330m 2.20GHz
6GB RAM
750GB SSD/HDD Hybrid
Intel HD Graphics 3000


Here is the BlueScreenView dump:

==================================================
Dump File : 070813-18252-01.dmp
Crash Time : 7/8/2013 11:49:44 AM
Bug Check String : IRQL_NOT_LESS_OR_EQUAL
Bug Check Code : 0x0000000a
Parameter 1 : 00000000`00000000
Parameter 2 : 00000000`00000002
Parameter 3 : 00000000`00000000
Parameter 4 : fffff800`030d5e42
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+75c00
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7601.18113 (win7sp1_gdr.130318-1533)
Processor : x64
Crash Address : ntoskrnl.exe+75c00
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\070813-18252-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 7601
Dump File Size : 386,350
Dump File Time : 7/8/2013 12:08:09 PM
==================================================

And here is the WhoCrashed dump

System Information (local)
--------------------------------------------------------------------------------

computer name: NV57H22U
windows version: Windows 7 Service Pack 1, 6.1, build: 7601
windows dir: C:\Windows
CPU: GenuineIntel Intel(R) Core(TM) i3-2330M CPU @ 2.20GHz Intel586, level: 6
4 logical processors, active mask: 15
RAM: 6287114240 total
VM: 2147352576, free: 1949859840




--------------------------------------------------------------------------------
Crash Dump Analysis
--------------------------------------------------------------------------------

Crash dump directory: C:\Windows\Minidump

Crash dumps are enabled on your computer.

On Mon 7/8/2013 3:49:44 PM GMT your computer crashed
crash dump file: C:\Windows\Minidump\070813-18252-01.dmp
uptime: 20:56:12
This was probably caused by the following module: dxgmms1.sys (dxgmms1!VidMmiProcessTerminationCommand+0x5F)
Bugcheck code: 0xA (0x0, 0x2, 0x0, 0xFFFFF800030D5E42)
Error: IRQL_NOT_LESS_OR_EQUAL
file path: C:\Windows\system32\drivers\dxgmms1.sys
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: DirectX Graphics MMS
Bug check description: This indicates that Microsoft Windows or a kernel-mode driver accessed paged memory at DISPATCH_LEVEL or above.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
The crash took place in a standard Microsoft module. Your system configuration may be incorrect. Possibly this problem is caused by another driver on your system that cannot be identified at this time.



On Fri 7/5/2013 6:52:38 PM GMT your computer crashed
crash dump file: C:\Windows\Minidump\070513-19484-01.dmp
uptime: 1 day, 03:36:23
This was probably caused by the following module: dxgmms1.sys (dxgmms1!VidMmiProcessTerminationCommand+0x5F)
Bugcheck code: 0xA (0x0, 0x2, 0x0, 0xFFFFF800030DEE42)
Error: IRQL_NOT_LESS_OR_EQUAL
file path: C:\Windows\system32\drivers\dxgmms1.sys
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: DirectX Graphics MMS
Bug check description: This indicates that Microsoft Windows or a kernel-mode driver accessed paged memory at DISPATCH_LEVEL or above.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
The crash took place in a standard Microsoft module. Your system configuration may be incorrect. Possibly this problem is caused by another driver on your system that cannot be identified at this time.




--------------------------------------------------------------------------------
Conclusion
--------------------------------------------------------------------------------

2 crash dumps have been found and analyzed. No offending third party drivers have been found. Consider configuring your system to produce a full memory dump for better analysis.

I cannot figure this out for the life of me, and I had this same problem BEFORE I made a fresh install on Win7, but that was a month ago.
Any help is appreciated, and I will post any other information if requested.

More about : irql equal ntoskrnl exe bsod

July 8, 2013 11:40:06 AM

cin19 said:
It is the intel HD3000 driver problem because the problems caused by DirectX Graphics MMS. Update the driver from intel website.
https://downloadcenter.intel.com/SearchResult.aspx?lang...


I just downloaded and installed this, and I'm going to run this laptop for a while, see what happens. Hopefully no blue screens!
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July 14, 2013 3:00:25 AM

I regret too report I just got another BSOD, with the same error codes.
IRQL_NOT_LESS_OR_EQUAL
ntoskrnl.exe

BlueScreenView Report

==================================================
Dump File : 071413-35708-01.dmp
Crash Time : 7/14/2013 5:43:54 AM
Bug Check String : IRQL_NOT_LESS_OR_EQUAL
Bug Check Code : 0x0000000a
Parameter 1 : 00000000`00000000
Parameter 2 : 00000000`00000002
Parameter 3 : 00000000`00000000
Parameter 4 : fffff800`0307be42
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+75c00
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7601.18113 (win7sp1_gdr.130318-1533)
Processor : x64
Crash Address : ntoskrnl.exe+75c00
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\071413-35708-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 7601
Dump File Size : 386,734
Dump File Time : 7/14/2013 5:45:02 AM
==================================================




And here is the WhoCrashed


System Information (local)
--------------------------------------------------------------------------------

computer name: NV57H22U
windows version: Windows 7 Service Pack 1, 6.1, build: 7601
windows dir: C:\Windows
CPU: GenuineIntel Intel(R) Core(TM) i3-2330M CPU @ 2.20GHz Intel586, level: 6
4 logical processors, active mask: 15
RAM: 6287114240 total
VM: 2147352576, free: 1926856704




--------------------------------------------------------------------------------
Crash Dump Analysis
--------------------------------------------------------------------------------

Crash dump directory: C:\Windows\Minidump

Crash dumps are enabled on your computer.

On Sun 7/14/2013 9:43:54 AM GMT your computer crashed
crash dump file: C:\Windows\Minidump\071413-35708-01.dmp
uptime: 15:28:42
This was probably caused by the following module: dxgmms1.sys (dxgmms1!VidMmiProcessTerminationCommand+0x5F)
Bugcheck code: 0xA (0x0, 0x2, 0x0, 0xFFFFF8000307BE42)
Error: IRQL_NOT_LESS_OR_EQUAL
file path: C:\Windows\system32\drivers\dxgmms1.sys
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: DirectX Graphics MMS
Bug check description: This indicates that Microsoft Windows or a kernel-mode driver accessed paged memory at DISPATCH_LEVEL or above.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
The crash took place in a standard Microsoft module. Your system configuration may be incorrect. Possibly this problem is caused by another driver on your system that cannot be identified at this time.



On Mon 7/8/2013 3:49:44 PM GMT your computer crashed
crash dump file: C:\Windows\Minidump\070813-18252-01.dmp
uptime: 20:56:12
This was probably caused by the following module: dxgmms1.sys (dxgmms1!VidMmiProcessTerminationCommand+0x5F)
Bugcheck code: 0xA (0x0, 0x2, 0x0, 0xFFFFF800030D5E42)
Error: IRQL_NOT_LESS_OR_EQUAL
file path: C:\Windows\system32\drivers\dxgmms1.sys
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: DirectX Graphics MMS
Bug check description: This indicates that Microsoft Windows or a kernel-mode driver accessed paged memory at DISPATCH_LEVEL or above.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
The crash took place in a standard Microsoft module. Your system configuration may be incorrect. Possibly this problem is caused by another driver on your system that cannot be identified at this time.



On Fri 7/5/2013 6:52:38 PM GMT your computer crashed
crash dump file: C:\Windows\Minidump\070513-19484-01.dmp
uptime: 1 day, 03:36:23
This was probably caused by the following module: dxgmms1.sys (dxgmms1!VidMmiProcessTerminationCommand+0x5F)
Bugcheck code: 0xA (0x0, 0x2, 0x0, 0xFFFFF800030DEE42)
Error: IRQL_NOT_LESS_OR_EQUAL
file path: C:\Windows\system32\drivers\dxgmms1.sys
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: DirectX Graphics MMS
Bug check description: This indicates that Microsoft Windows or a kernel-mode driver accessed paged memory at DISPATCH_LEVEL or above.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
The crash took place in a standard Microsoft module. Your system configuration may be incorrect. Possibly this problem is caused by another driver on your system that cannot be identified at this time.


It looks like DirectX is still the culprit here. Dissappointed that the driver update didn't fix it. I Because DirectX 11 in built-in to Win7, I can't re-install it, so I'm completely stumped.
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