Corrupt Windows 8 with Brand New ASUS X55C

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SpaceShuttleEndeavour

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Jul 10, 2013
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Hello
A few days ago I bought an ASUS X55C laptop from Best Buy and Windows Update was hanging at "Downloading 0kb 0% complete." I used the Microsoft Fix-It tool and it said files were corrupt. I reset it 3 times and the problem was not solved.

Today, I returned the laptop for the same model. I tried to update and it did not work. I tried the Fix-It. I called customer support and they said to refresh it. Windows Update is still hanging. When I open Task Manager, the Wi-Fi card shows no spikes. It doesn't move. I called again and they said I could either bring it to Best Buy or send it in to ASUS customer support. Does anyone have any solutions or should I return it to buy the more expensive Dell Inspiron 15 with an i5 processor.

http://www.bestbuy.com/site/Dell+-+Inspiron+15.6%26%2334%3B+Laptop+-+4GB+Memory+-+500GB+Hard+Drive+-+Black/8890129.p?id=1218932798414&skuId=8890129#tab=overview

Are corrupt ASUS laptops a known problem?

Thanks
 
Solution
WinOutreach2
Other possible things which you might attempt could be running the Disk Checking Utility (ChkDsk) to check the disk for errors or the System File Checker (SFC) to check the core operating system files for corruption.

To run chkdsk open an Administrative Command Prompt and enter the following:

Code: 
chkdsk /r
Press enter and it will tell you that chkdsk cannot be run on an active volume and will ask if you would like to run following the next reboot. Press Y to confirm, then reboot and allow the disk check to run.

To run sfc open an Administrative Command Prompt and enter the following, then press enter:

Code: 
sfc /scannow
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Tradesman1

Tradesman1

Legenda in Aeternum
Jun 5, 2013
67,883
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126,960
Haven't heard of this before, do you have the latest drivers for the wireless installed on the laptop i.e. have you gone to Asus and checked for updated drivers, may just be the driver is hanging...might also check for a BIOS update....these are things the Best Buy Geeks should be able to check (and for free)
 
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WinOutreach2

WinOutreach2

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Mar 3, 2011
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Other possible things which you might attempt could be running the Disk Checking Utility (ChkDsk) to check the disk for errors or the System File Checker (SFC) to check the core operating system files for corruption.

To run chkdsk open an Administrative Command Prompt and enter the following:

Code: 
chkdsk /r
Press enter and it will tell you that chkdsk cannot be run on an active volume and will ask if you would like to run following the next reboot. Press Y to confirm, then reboot and allow the disk check to run.

To run sfc open an Administrative Command Prompt and enter the following, then press enter:

Code: 
sfc /scannow
 
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Solution
WinOutreach2

WinOutreach2

Distinguished
Mar 3, 2011
413
0
19,160
If the issue is isolated to the Windows Update process, or if the previously mentioned steps failed to resolve the issue, you can also run the automated troubleshooter for Windows Update by typing the word Troubleshooting at the Start Screen, selecting Troubleshooting, then selecting Fix problems with Windows Update under System and Security.

You can see the steps the automated troubleshooter takes by reviewing the Let me fix it myself section of the Microsoft Support article How do I reset Windows Update components?
 
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