Hi all,
A colleague at work is getting a blue screen whenever he boots Windows 7 Professional 64-bit.
Can't access safe mode, but ~can~ access the recovery console.
The full error reads:
c0000005 The instruction at 0x%081x referenced memory at 0x%081. The memory could not be %s.
There is no other writing on the blue screen other than that.
The crash occurs immediately after the windows logo is done glowing a little.
Things I've tried:
- Run /chkdsk /r from the Windows CD recovery console.
- Run /fixmbr from the Windows CD recovery console.
- Run /fixboot from the Windows CD recovery console.
- Run /rebuildbcd from the Windows CD recovery console.
- Boot the HDD from another (known working) PC. The same thing happens.
- When the HDD is in the (known working) PC, I can access all the files on it absolutely fine, so the drive appears to be in good shape.
- Run the HDD support utility from the manufacturer, did all scans. Nothing to report. Seems to be in good health.
After reading through:
http://support.microsoft.com/kb/2722492/en-us
I have been advised to use:
http://support.microsoft.com/kb/2580960/EN-US
To see what is causing the buffer overrun during the blue screen... The only problem with that is, I can't install it as windows won't run...
Does anyone have any ideas?
Or does anyone know how I can get the Debugging software installed and running on a hard drive that won't boot into windows at all?
Thanks in advance!
A colleague at work is getting a blue screen whenever he boots Windows 7 Professional 64-bit.
Can't access safe mode, but ~can~ access the recovery console.
The full error reads:
c0000005 The instruction at 0x%081x referenced memory at 0x%081. The memory could not be %s.
There is no other writing on the blue screen other than that.
The crash occurs immediately after the windows logo is done glowing a little.
Things I've tried:
- Run /chkdsk /r from the Windows CD recovery console.
- Run /fixmbr from the Windows CD recovery console.
- Run /fixboot from the Windows CD recovery console.
- Run /rebuildbcd from the Windows CD recovery console.
- Boot the HDD from another (known working) PC. The same thing happens.
- When the HDD is in the (known working) PC, I can access all the files on it absolutely fine, so the drive appears to be in good shape.
- Run the HDD support utility from the manufacturer, did all scans. Nothing to report. Seems to be in good health.
After reading through:
http://support.microsoft.com/kb/2722492/en-us
I have been advised to use:
http://support.microsoft.com/kb/2580960/EN-US
To see what is causing the buffer overrun during the blue screen... The only problem with that is, I can't install it as windows won't run...
Does anyone have any ideas?
Or does anyone know how I can get the Debugging software installed and running on a hard drive that won't boot into windows at all?
Thanks in advance!
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