Reset IE settings to default for all users.

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Nexrus

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May 28, 2013
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Hello everyone,

I have a unique situation on my hands that I hope you can help me with.

I just took over a job as the admin of a small government computer lab with 13 workstations total. Students are having trouble displaying .mil websites with IE while logged on with windows student accounts. They receive the generic error "IE cannot display the webpage."

I narrowed the problem down to some advanced settings in IE. Once the appropriate settings are checked, the sites display just fine.

The only problem is that I can't edit the IE settings on the student account. Windows will only allow me to change the settings when logged in as the admin, and changing the settings for the admin has no effect on the student account. I even tried logging into the student account, running IE as the admin, and then changing the IE settings. Still, it only applies those settings to the admin account.

If there was a way to restore IE default settings to all users, that would probably fix the problem.

This is my first IT gig so I'm sorry if there is an easy solution to this. I have been looking for a resolution all day.

Any and all help is much appreciated.
 
Solution
unoriginal1
When I run into an issue like that... I have in the past made the end user a admin on the local machine (restart) make the necessary changes, save/apply (test make sure it works), remove them as admin on the local machine and perform another restart.

If it's user profile specific like your describing that may be your only option. (which it seems to be) since elevated admin privileges don't seem to help.

Ive had the same experience with a specific version of the Cisco Ip Communicator.
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unoriginal1

unoriginal1

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When I run into an issue like that... I have in the past made the end user a admin on the local machine (restart) make the necessary changes, save/apply (test make sure it works), remove them as admin on the local machine and perform another restart.

If it's user profile specific like your describing that may be your only option. (which it seems to be) since elevated admin privileges don't seem to help.

Ive had the same experience with a specific version of the Cisco Ip Communicator.
 
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Nexrus

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May 28, 2013
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Thanks for the reply.

I had the same idea, however when I go to users under Computer Management the student account is not displayed there, only the 2 admin accounts.
 
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unoriginal1

unoriginal1

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Correct it won't be until you add it.

Computer management > Local users and groups > Groups > Administrators> Add > Insert user ID e.g. jdoe (should be a check name option) then apply and resart.

Ex_bubblehead is right thou. IF... and it's an IF. GPO's can be used to resolve it (group policy objects) that is the easiest and proper way to do it. It'll save time as well... Will keep you from having to do it machine by machine.

I just don't know the exact way to go about it. Can you give us a little more insight as to exactly what settings your changing? and what version of IE your working with? (or multiple versions) then maybe we can suggest a better more efficient way to solve it.
 
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Nexrus

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May 28, 2013
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Thanks for the replies.

The specific setting that needs checked is "Use TLS 1.0" from the advanced tab in IE.

The problem is only happening on a few computers so manually adding users to the admin group wouldn't be a big deal. However, when I try to add the student accounts to the admin group I get a prompt asking me to "Enter the name and password of an account with permissions for xwebsite.com"

None of my admin accounts work here.
 
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unoriginal1

unoriginal1

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Check out the article and header below,

Advanced Security IE Settings in a GPO

http://www.windowsecurity.com/articles-tutorials/authentication_and_encryption/Configuring-Advanced-IE-Settings-Using-Group-Policy.html

Seems it is supported in IE 5, 6, 7, and 8. I don't know the specific version your dealing with. If ya'll have been updating then it's likely 9 or 10 and this would not work.

I'm confused on the ngdttp.ds..... part. So what part exactly do you get to that it prompts that? You went to Local users and groups, selected groups, then selected Administrators. Which should give you a pop up box correct? you then selected Add, Creating a new pop up that allows you to enter a name.

Can you describe at what point it prompts the ngdttp? Did you switch users to your admin credentials? Be careful what all you post on here. Abbreviation are plenty for us to understand :) I don't want you accidentally posting user information etc :).

Ex Bubble. Have you set tls setings with GPO / GPP before?
 
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Nexrus

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May 28, 2013
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Thanks for the heads-up on the user information :) I edited my previous post.

The machines are all using IE 9, but I can revert to 8 if need be. I'll take a look at the link when I get back to the classroom tomorrow.

When I'm attempting to add the student account to the admin group, I get all the way to the last pop-up box asking me to enter the username. I enter the name and click add, at which point a login box pops up with the message I posted previously. It won't add the user to the admin group until I enter an acceptable username and password - non of the admin credentials I have work. Very strange, I know.

Ex Bubble. Have you set tls setings with GPO / GPP before?
Click to expand...

I have not done anything with GPO. I'm not really sure how to. Again, this is my first entry level IT position. I would be willing to learn, however.

Thanks again for all your help. It is much appreciated.

 
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