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HDD Error - Current Pending Sector Count+Uncorrectable Sector Count

Tags:
  • Storage
  • Hard Drives
  • Power
Last response: in Storage
July 11, 2013 2:45:57 AM

Hi all,

I just used Crystaldisk and found the below error:

Model : WDC WD15EARS-00S8B1
Firmware : 80.00A80
Serial Number : WD-WCAVY3914997
Disk Size : 1500.3 GB (8.4/137.4/1500.3/1500.3)
Buffer Size : Unknown
Queue Depth : 32
# of Sectors : 2930277168
Rotation Rate : Unknown
Interface : Serial ATA
Major Version : ATA8-ACS
Minor Version : ----
Transfer Mode : SATA/300
Power On Hours : 230 hours
Power On Count : 214 count
Temparature : 38 C (100 F)
Health Status : Caution
Features : S.M.A.R.T., AAM, 48bit LBA, NCQ
APM Level : ----
AAM Level : 80FEh [OFF]

-- S.M.A.R.T. --------------------------------------------------------------
ID Cur Wor Thr RawValues(6) Attribute Name
01 200 200 _51 000000000000 Read Error Rate
03 171 147 _21 0000000020E9 Spin-Up Time
04 100 100 __0 0000000000E8 Start/Stop Count
05 200 200 140 000000000000 Reallocated Sectors Count
07 200 200 __0 000000000000 Seek Error Rate
09 100 100 __0 0000000000E6 Power-On Hours
0A 100 100 __0 000000000000 Spin Retry Count
0B 100 100 __0 000000000000 Recalibration Retries
0C 100 100 __0 0000000000D6 Power Cycle Count
C0 200 200 __0 0000000000D4 Power-off Retract Count
C1 198 198 __0 0000000019C3 Load/Unload Cycle Count
C2 114 _94 __0 000000000026 Temperature
C4 200 200 __0 000000000000 Reallocation Event Count
C5 200 200 __0 000000000001 Current Pending Sector Count
C6 200 200 __0 000000000001 Uncorrectable Sector Count

C7 200 200 __0 000000000001 UltraDMA CRC Error Count
C8 200 200 __0 000000000001 Write Error Rate

--HDTunr Pro: shows

(C5) Current Pending Sector 200 200 0 1 warning
(C7) Interface CRC Error Count 200 200 0 1 attention
Health Status : warning


is it bad sector or? What should I Do ?RMA?

More about : hdd error current pending sector count uncorrectable sector count

a c 427 G Storage
July 11, 2013 5:24:31 AM

Try running western digital's "data lifeguard" tool to check it's status. Are you getting corrupt files? If you are overclocking at all, try resetting to factory. Also check to make sure your sata cables aren't loose or even try new sata cables.
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a c 117 G Storage
July 11, 2013 5:25:08 AM

Basically your disk is close too or at its threshold for bad sectors, which is a physical issue on the disk itself.

I wouldnt worry about it actually. My Seagate Barracuda (few years old) gave me that error months ago and is still running just fine as a storage drive. You wouldn't want it as an OS drive though, if it does contain the OS then I would move it/install to another drive.
Might be a good opportunity to upgrade to an SSD.

From what I can tell, that drive is a few years old. I dont think you will be able to get warranty on it.
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July 11, 2013 11:23:40 PM

Thanks guys,

I actually tried switching to another external HDD enclosure ( USB 3.0 through JMicron controller I believe), and now both HdTune and Crystaldisk does not show any SMART info. ie.

Crystal disk turns up a -- and Health status unknown even though driver is detected
HdTune - turns up blank on 'Info tab'

any idea how to get them to displlay info on this enclosure?

Also, Is HDTUNE status ' Interface CRC Error Count' around 130 a source of concern? I've read that it doesn't necessarily imply damaged/bad sector but just wanted to confirm? what sort of diagnostic software can i use to ensure this isn't a potentially growing issue? will the WD's DataLifeguard Tool's Extended Test confirm if there is a issue due to this?
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Best solution

a c 427 G Storage
July 12, 2013 5:06:03 AM

Some bridge chips in sata enclosures can hide SMART info from you.

The interface CRC error can be caused by a bad sata cable or an overclocked or misconfigured sata controller. This should be fixable.

The count of errors in data transfer via the interface cable as determined by ICRC (Interface Cyclic Redundancy Check).

http://en.wikipedia.org/wiki/S.M.A.R.T.#Known_ATA_S.M.A...

I'm not sure about data lifeguard's extended test. I think it just tries to read/write to all sectors, so this test might be destructive (data). I'm sure it will warn you first if this is the case.
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July 14, 2013 4:21:02 AM

Hawkeye22 said:
Some bridge chips in sata enclosures can hide SMART info from you.



thanks for the tip.

How to I enable the SATA enclosures to NOT hide SMART from me? i.e show Smart data

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a c 427 G Storage
July 15, 2013 5:08:33 AM

Blucifer said:
Hawkeye22 said:
Some bridge chips in sata enclosures can hide SMART info from you.



thanks for the tip.

How to I enable the SATA enclosures to NOT hide SMART from me? i.e show Smart data



You can't. You can remove the drive from the enclosure and temporarily attach it to an internal sata port to check it's SMART status.
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July 16, 2013 1:49:16 AM

Hawkeye22 said:
Blucifer said:
Hawkeye22 said:
Some bridge chips in sata enclosures can hide SMART info from you.



thanks for the tip.

How to I enable the SATA enclosures to NOT hide SMART from me? i.e show Smart data



You can't. You can remove the drive from the enclosure and temporarily attach it to an internal sata port to check it's SMART status.


hmm.. too bad.

Thanks Hawkeye for your informative replies :D 

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