Freezes (Normal & Safe Mode) but Ubuntu Works

Jacob Lahartinger

Honorable
Jul 13, 2013
2
0
10,510
Hello,

I am having an issue with Windows 7(64-Bit Ultimate) where several minutes(3 to 5 mins) after logging in the screen will just freeze all together. The Keyboard/Mouse do not respond and the sound stops or loops.

This happens in Safe Mode & Normal Mode. The computer has been running Windows 7 over a year without an issue and there have been no recent driver updates to cause a conflict.

However, when I put in a Ubuntu Live CD I am able to run linux off that just fine, so this seems to be an issue localized to windows.

What is the best way to diagnose the problem?
 
Solution
A. When these power saver features are enabled, it causes a bunch of problems.
B. Windows shuts down your system to sleep, hibernate, standby, etc..etc...
C. After shutting down system to "save power" the system malfunctions when you try to wake it up again...and locks up, freezes, etc...
It locks the mouse, it locks the keyboard, it shuts off the display, and locks out the hard drive, it shuts off USB devices, etc...etc...
D. This will cause you to pull your hair out, and go to the funny farm...(those nice young men in their pretty white coats)
E. Make it stop, please make it stop.
F. Shut off all these "features" and USE your computer for a change):

Click Start, Click Control Panel,
Look at the top of the window, in the path...
A. When these power saver features are enabled, it causes a bunch of problems.
B. Windows shuts down your system to sleep, hibernate, standby, etc..etc...
C. After shutting down system to "save power" the system malfunctions when you try to wake it up again...and locks up, freezes, etc...
It locks the mouse, it locks the keyboard, it shuts off the display, and locks out the hard drive, it shuts off USB devices, etc...etc...
D. This will cause you to pull your hair out, and go to the funny farm...(those nice young men in their pretty white coats)
E. Make it stop, please make it stop.
F. Shut off all these "features" and USE your computer for a change):

Click Start, Click Control Panel,
Look at the top of the window, in the path bar you see “control panel >”
Click on “>” (in the path bar) now click on “all control panel options.”
(This will open up all the hidden controls available)
Click Power Options
click on the arrow to “show other plans”
Check the Box that says "high performance"
Click (in high performance) "change plan settings"
Turn off display: set to NEVER
Put the computer to sleep: set to NEVER
Click: Change advanced plan settings
Scroll down the list: Click on the + signs to expand the choices for each item on the list.
Require a password on wake up: set to NO
Hard disk: turn off the hard disk: set to NEVER
Wireless adapter settings:
Sleep: set to NEVER
Allow Hybrid sleep: set to NEVER
Hibernate after: set to NEVER
Allow wake timers: set to disable
USB settings:
USB selective suspend setting: set to NEVER
Power Buttons and lid:
Power button action: Setting: set to shut down
Sleep Button Action: set to: do nothing
PCI Express:
Link State Power Management, Setting: OFF
Processor Power Management: Minimum state (set to) 7%

System Cooling Policy: setting: Active
Maximum State (set to) 100%
Display
Turn off display after: setting: NEVER (turning off display automatically can cause freezing also)
Turn off the monitor power manually, when you want it off. Don’t use the auto monitor turn off.
Multimedia Settings:
When Sharing Media: Setting: Prevent idling to sleep
When Playing Video: Setting: Optimize Video
Click APPLY
Click OK

Open the bios set up and make sure "cool and quiet" is OFF. (AMD)
If there is a power saver or a "quiet mode" in the bios, shut it off...
There may be a performance setting in the bios setup you have...make sure it's cranked up to max.
in the bios, see that the allocation for video, if available, is maxed.

Now open the hardware manager profiles...
click start
click computer
click system properties
click device manager
double click on mice and other pointing devices
right click on HID compliant mouse
left click on properties
click on the power management tab
UN-check the box that says: "allow the computer to turn off this device to save power." (there is now NO check mark in this box)
click OK

Now repeat this procedure for all mice, monitors, keyboards, and ALL USB ports on the device manager list.

You must open ALL the devices one at a time, as above, and turn off the power saver, for each device.

NOW turn all the security back ON. NOW open your security antivirus. Make sure the antivirus is set to "gaming mode." Or "multimedia mode."
This prevents the security updating from interrupting your game / multimedia priority.
IF the security does not have "gaming mode" or "multimedia mode" get different security.
IF you are using "free" security downloaded from the internet, get rid of it NOW.
Use ONLY professional all in one security. DO NOT load multiple mismatched security programs, which conflict with each other.
DO NOT load free tools into your system such as: "driver sweeper" or any of that "free" goofy stuff.

 
Solution

Jacob Lahartinger

Honorable
Jul 13, 2013
2
0
10,510
I will double check all of that when I am home from work. I should note however, this is on a desktop PC and I have never used Power Management options with it.

As far as security programs go, I simply use Spybot Search & Destroy or none at all. I will however scan it with AVG for the heck of it when I get home.

Note: It appears like you believe this is happening after the computer has been running idle allowing windows to put things to sleep. This is NOT the case however.

This issue occurs during constantly active use(gaming or browsing actively) which is why I am pretty sure the power options aren't the issue. Trying tonight when I get home though. Thanks for the response, I will report my findings.