problems connecting to wifi

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idaman1

Honorable
Jul 13, 2013
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10,510
hey guys,
i have a problem connecting to my dads wifi at his work, he owns a food store. i tried connecting my laptop to the wifi and it is not connecting. i clicked connect on his wifi and a message pops up saying i am unable to connect to the network, click trouble shooting for more help... it didnt even give me a chance to put in the wifi password. i have good signal to the wifi, 5 bars, he has a westell versalink model 327w . my friends laptop however connected to the wifi perfectly.
 
Solution
fyrye
Is MAC Filtering enabled on the router?
It's possible the USB adapter's MAC may be registered with the router and MAC filtering is enabled, this will cause the same issue you described.

To determine if MAC filtering is enabled, connect to the router using an ethernet cable, and browse to the router's settings page, usually 192.168.1.1. Log in and browse to the Wireless section of the router. Next click on MAC filter from the menu.
Ensure the Enable MAC Filtering is unchecked.

http://www.westell.com/docs/support-documents/327w11_06_ug.pdf
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Guest

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You could start off by updating your drivers. This may be a simple fix.
 
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idaman1

Honorable
Jul 13, 2013
4
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10,510


i all ready tried that... they were all up to date
 
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Guest

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I think it's possible that your wireless card doesn't support the encryption technique or authentication. I'm no network expert, but I believe this is possible.
 
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idaman1

Honorable
Jul 13, 2013
4
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10,510


it connect to other networks, also my samsung s3 wont connect to this network, it keeps saying authentication error, but all my dads customer's phone connects to his wifi.
 
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idaman1

Honorable
Jul 13, 2013
4
0
10,510
i am finally able to connect to his wifi, but only when im using a usb wifi adapter on my laptop..... but when i try connecting without using my usb wifi adapter, while standing next to the router, my laptop still wont connect unless im using my usb adapter
 
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fyrye

fyrye

Honorable
Jul 1, 2013
136
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10,760
Is MAC Filtering enabled on the router?
It's possible the USB adapter's MAC may be registered with the router and MAC filtering is enabled, this will cause the same issue you described.

To determine if MAC filtering is enabled, connect to the router using an ethernet cable, and browse to the router's settings page, usually 192.168.1.1. Log in and browse to the Wireless section of the router. Next click on MAC filter from the menu.
Ensure the Enable MAC Filtering is unchecked.

http://www.westell.com/docs/support-documents/327w11_06_ug.pdf
 
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